Call 21112178901735021 2026-09-10 · Rohit Mishra · 1:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | English | 21 | customer_led (campaign_name:medium) |
Audio: clear: The customer's side has some slight background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the end application but missed all other discovery questions like monthly tonnage or current brands.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.5 pts
Revalidate every field
Agent revalidated product, dimensions, quantity, and location, but missed asking about the delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Uh Mr. Ankit, I could see that you have made one inquiry over the application.
Closure with price & timeline
Ankit ji, give me some time. I'll quote you the exact rates for 10 tons.
Summary
The customer inquired about 10 MT of 1mm GP coils for manufacturing use in Faridabad. The agent confirmed the details, clarified the grade to normal GP 80 GSM, and ended the call by promising to get back with a price quote.
Coaching
You confirmed the requirement well, but ask more discovery questions about their monthly usage and current suppliers to better understand the opportunity before you quote a price.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh Mr. Ankit, I could see that you have made one inquiry over the application. The agent correctly acknowledged the customer's submission on the platform. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | it's GP sheets I guess. GP 250 1mm into 1220 coils. So I can see it's 10 tons... which location do you need this? Agent revalidated product, dimensions, quantity, and location, but missed asking about the delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Sir, is this for trading purpose or you are into manufacturing? Agent only asked about the end application but missed all other discovery questions like monthly tonnage or current brands. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Ankit ji, give me some time. I'll quote you the exact rates for 10 tons. The agent committed to providing a price and set a timeline for the revert (getting back to him). |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | it's GP sheets I guess. GP 250 1mm into 1220 coils. The agent stuck to the customer's required product and did not pitch any other items from the portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.821 heavy | 32.0s | 7.0s | 65.0s | 8.3s | 281.2 | 0 | 11 | 10 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
2.1s
Hello.
customer
3.2s
Yes.
agent
4.0s
Uh yes Mr. Ankit, uh good morning. Roy here from JSW One platforms.
customer
8.1s
You're calling from?
agent
9.3s
I'm calling from JSW One platforms from Mumbai.
customer
11.9s
Hm, tell me.
agent
13.0s
Uh Mr. Ankit, I could see that you have made one inquiry over the application. Uh it's GP sheets I guess. GP 250 1mm into 1220 coils. So I can see it's 10 tons. So sir, uh like what is the end application of this?
customer
23.6s
Hello?
agent
24.8s
Hello?
agent
25.7s
Sir, is this for trading purpose or you are into manufacturing?
customer
28.6s
Manufacturing.
agent
29.8s
Okay, okay sir. Uh and which location do you need this?
customer
33.3s
Faridabad.
agent
34.3s
Faridabad. Alright sir. Ankit ji, give me some time. I'll quote you the exact rates for 10 tons.
customer
37.7s
Okay, okay.
agent
38.4s
Yeah, can you just confirm me one one thing? Like is it GP, GP 250 grade or you need normal normal GP grade?
customer
43.1s
Normal GP grade.
agent
44.4s
Normal GP grade and it will be 80 GSM?
customer
46.3s
80 GSM.
agent
47.3s
80. Alright. Yeah, thank you. I'll get back to you.