Call 21112178953587841 2026-09-16 · sudeeps · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the customer's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +8/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any of the required fields like product, quantity, or location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent asked no discovery questions about the customer's business, application, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
why_call_used_app
No no, the one I added to your account details, isn't that for twenty four hours?
did well
Opener acknowledges platform submission
I am calling you from the JSW One system's number.
Closure with price & timeline
our this price, the price, right, that is valid till two to three PM today.
Summary
The agent called regarding a requirement the customer placed on the platform. The conversation was entirely about a discrepancy in the price validity timeline, with the agent failing to re-validate the customer's requirement or conduct any discovery. The call ended with the agent urging the customer to act quickly before their perceived deadline.
Coaching
You missed the opportunity to re-confirm the customer's requirement and ask discovery questions; instead, the call focused only on a price deadline which caused confusion.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | I am calling you from the JSW One system's number. The agent correctly references the platform interaction and the entire call context confirms this. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any of the required fields like product, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, application, or procurement habits. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | our this price, the price, right, that is valid till two to three PM today. Agent stated a price validity timeline and pushed for closure by asking the customer to act on priority. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent did not perform any unnecessary re-pitching of the product portfolio. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| why_call_used_app | mishandled | No no, the one I added to your account details, isn't that for twenty four hours? |
It's not for twenty four hours? It hasn't happened? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.555 | 15.6s | 12.5s | 62.9s | 8.1s | 338.5 | 0 | 5 | 6 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.0s
Hello. Ravindra ji, Sudeep here. I am calling you from the JSW One system's number. That is the reason the number has come up as different. The thing is, no sir, our this price, the price, right, that is valid till two to three PM today.
Hello. Ravindra ji, Sudeep here. JSW One ke system ke number se phone kar raha hu aapko. That is the reason number different aaya hua hai. The thing is no sir, apna ye price jo, price jo hai na, that is valid till two to three PM today.
customer
9.1s
Before that you
Aapko usse pehle
customer
9.8s
No no, the one I added to your account details, isn't that for twenty four hours?
Nahi nahi, jo aapka aapka account details mein add kiya na, uska twenty four hours ka nahi hai ye?
agent
12.5s
It's not for twenty four hours? It hasn't happened?
Twenty four hours ka nahi hai kya? Nahi hua hai?
customer
13.8s
It's not, right? Yesterday I sent you mine at that same time, I added it around three-four o'clock, right? It was until five o'clock like that, at that time my twenty four hours will get over.
Nahi hai na? Kal aapko bheja mera woh usi time pe na, main teen char baje ko main add kiya na, woh paanch baje tak aisa, us time mein mere ko twenty four hours khatam ho jate.
agent
19.5s
So at what time will your twenty four hours be completed? Five PM?
Toh kitne baje twenty four hours ho raha hai aapka? Five PM?
customer
21.2s
Right now it's not exact, it will happen around four, five, six o'clock at that time.
Abhi woh exactly nahi hai, kuch char paanch che baje usi time mein ho jate.
agent
24.1s
Okay, please try to do it on priority, sir, okay? As soon as possible. Hmm?
Theek hai, please try kar lo karna aap ki priority pe ho jaye sir, okay? As soon as possible. Hmm?
customer
27.5s
Hmm.
agent
27.9s
Okay, thank you. Thank you.
customer
29.0s
Thank you.