Call 21112178826388451 2026-09-01 · Abdul Ansari · 1:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: cement
material: JSW cement 53/43 grade
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +6/−8
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was immediately diverted to a different product (cement), so no revalidation of steel requirements occurred.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent asked if the customer had a requirement instead of acknowledging the one submitted on the platform.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The conversation ended after the product mismatch was identified, before any discovery could be attempted.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Sir, I actually look after steel in this, so I am transferring it to the cement person, okay?
Summary
The customer, from Concrete Solution, inquired about JSW cement. The agent, who handles steel, correctly identified the product mismatch. The agent informed the customer he would transfer the lead to the appropriate cement division, which the customer accepted.
Coaching
When following up on a platform lead, start by referencing their submission directly rather than asking if they have a requirement, to show you have their context.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent asked if the customer had a requirement instead of acknowledging the one submitted on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was immediately diverted to a different product (cement), so no revalidation of steel requirements occurred. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The conversation ended after the product mismatch was identified, before any discovery could be attempted. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to a point where price or timeline for steel could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, I actually look after steel in this, so I am transferring it to the cement person, okay? The agent correctly identified the product mismatch and did not attempt to pitch an unwanted product. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.643 | 16.0s | 8.9s | 41.1s | 4.7s | 352.5 | 0 | 11 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
हेलो?
agent
1.6s
Hello?
हेलो?
customer
2.7s
Hello?
हेलो?
agent
3.5s
Hello, can you hear me, sir?
हेलो, आवाज़ आ रही है सर?
customer
5.5s
Yes.
हां।
agent
6.0s
Hello?
हेलो?
agent
6.6s
Yes, good evening, this is Abdul speaking, sir, from JSW.
हां, गुड इवनिंग, अब्दुल बात कर रहा हूं सर मैं JSW से।
customer
9.2s
Yes, go ahead, Abdul.
हां बोलिए ना अब्दुल।
agent
10.0s
Are you speaking from Concrete Solution, sir?
Concrete Solution से बात कर रहे हैं सर आप?
customer
11.6s
Yes, yes.
हां हां।
agent
12.4s
Did you have any requirement, sir, for steel, like in HR, CR? I called for that.
कुछ रिक्वायरमेंट था क्या सर आपको स्टील में लाइक HR CR में, इसके लिए फोन किया था।
customer
15.1s
Yes, I need JSW's cement, the 53 grade,
हां, मुझे JSW का जो सीमेंट है ना, 53 grade,
agent
17.7s
Okay, okay.
अच्छा अच्छा।
customer
18.1s
53 or 43 grade, can I get it in non-trade?
53 या 43 grade non-trade में मिल सकता है क्या?
agent
19.5s
Yes, cement, cement.
हां, सीमेंट, सीमेंट।
agent
20.6s
Sir, I actually look after steel in this, so I am transferring it to the cement person, okay? I look after steel, sir, in MS, HR, CR for this.
सर मैं एक्चुअली इसमें देखता हूं स्टील, इसलिए मैं सीमेंट वाले को ट्रांसफर कर दे रहा हूं, ठीक है? मैं सर स्टील देखता हूं MS में HR CR इसका।
customer
24.6s
Oh, you don't keep cement?
अच्छा, सीमेंट नहीं रखते आप?
agent
25.9s
No, we keep it, but I don't look after it. Some other unit looks after it.
नहीं, रखते बट मैं नहीं देखता हूं। कोई दूसरा यूनिट देखती है।
customer
28.2s
Alright, alright. Okay. Okay.
ठीक है, ठीक है। Okay. Okay.
agent
29.8s
Okay, okay, sir.