Call 21112178850912971 2026-09-04 · soumya · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Wrap up time exceeded :0 | full conversation 15 turns, clean transcript (0% inaudible) | Kannada | 15 | customer_led (campaign_name:medium) |
Audio: noisy: There is significant background noise and crosstalk, particularly in the middle of the call, which makes some parts difficult to decipher.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
geo: language_barrier
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +1/−5
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any requirement details could be discussed or revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent used a cold-call opener instead of acknowledging a platform submission as required for this pitch type.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked after the customer stated they had already purchased.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Yes sir, do you have any requirement for building material or structural steel now?
Summary
The agent opened the call asking for requirements, but the customer stated they had already purchased. A language barrier was then identified, as the agent was speaking Kannada which the customer did not understand. The call ended without any details being captured.
Coaching
For a customer-led call, you must open by acknowledging their platform submission, not by asking if they have a requirement, which makes it sound like a cold call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent used a cold-call opener instead of acknowledging a platform submission as required for this pitch type. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any requirement details could be discussed or revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had already purchased. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to a point where price or timeline could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Yes sir, do you have any requirement for building material or structural steel now? The agent did not pitch any products, thus technically avoiding an unnecessary re-pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.553 | 10.5s | 8.5s | 54.0s | 3.2s | 240.0 | 0 | 7 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
1.4s
If you record your name and reason for calling, I'll see if this person is available.
customer
7.1s
Hello.
agent
8.2s
Hello.
customer
9.1s
Hello.
agent
10.2s
Sir, is that ABS Enterprises?
customer
12.5s
What did you say?
ಏನಂದಿ?
agent
14.7s
Hello.
customer
15.8s
Hello.
agent
16.7s
Yes sir, I am calling from JSW.
ಹಾ ಸರ್, ನಾನು JSW ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.
customer
18.8s
Tell me, madam.
ಹೇಳಿ ಮೇಡಂ.
agent
20.4s
Yes sir, do you have any requirement for building material or structural steel now?
ಹಾ ಸರ್, ನಿಮ್ದು ಏನಾದ್ರು ಇವಾಗ building material ಅಥವಾ structural steel requirement ಇದೆಯಾ?
customer
24.4s
I have already taken no, madam.
agent
27.2s
Oh, when did you purchase? Where are you speaking from?
ಓ, ಈ ಯಾವಾಗ purchase ಮಾಡಿದ್ರಿ? ಎಲ್ಲಿಂದ ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ?
customer
30.2s
I don't know Kannada actually. Yeah, please.
agent
35.8s
Yes, tell me sir.