Call 21112178945007241 2026-09-15 · Jeevan Jeejo · 3:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Qualification Successful | full conversation 54 turns, clean transcript (0% inaudible) | English | 54 | customer_led (campaign_name:medium) |
Audio: clear: The first turn is a pre-recorded message in Gujarati. The customer's side has some background chatter.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it immediate;
we committed to no date
4 · Sentiment
the CUSTOMER
0.10
confidence high · +36/−29
from 70 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the end application (construction), missing all other discovery questions like monthly tonnage, current brands, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.5 pts
Revalidate every field
Agent confirmed product type (TMT), quantity (40T), location (Jamner), and timeline (immediate), but did not revalidate the specific sizes/grades.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
Yeah, uh sir I got an enquiry in our platform, just wanted to check regarding your uh enquiry at JSW One platform.
Closure with price & timeline
Just give me like a couple of minutes to enter the order and then I'll share you the pricing right away.
Summary
The customer enquired about 35-40 tons of TMT steel for a construction business, for immediate delivery to Jamner. The agent confirmed most requirement details but performed minimal discovery. The call ended with the agent committing to send a price quote on WhatsApp immediately.
Coaching
You missed a key opportunity for discovery. After confirming the basic requirement, ask about their monthly consumption and current suppliers to better understand their business and position our offer.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yeah, uh sir I got an enquiry in our platform, just wanted to check regarding your uh enquiry at JSW One platform. The agent clearly stated the call was regarding an enquiry placed on the JSW One platform. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | And how long what is your delivery timeline that you're looking forward for? Agent confirmed product type (TMT), quantity (40T), location (Jamner), and timeline (immediate), but did not revalidate the specific sizes/grades. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | And what do you do like is it for PB structures or is it for trading purpose? Agent only asked about the end application (construction), missing all other discovery questions like monthly tonnage, current brands, or payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Just give me like a couple of minutes to enter the order and then I'll share you the pricing right away. The agent committed to providing a price with a specific, immediate timeline. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I'll I'll share you in WhatsApp if it is convenient for you or should I share The agent correctly focused on fulfilling the customer's specific request and did not re-pitch the platform or other products. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| why_call_used_app | handled | No, but I gave that in the platform, no? |
I can see the details. Just wanted to confirm because we shouldn't be having the last minute, you know, the changes, that's why. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.46 | 69.2s | 81.3s | 83.5s | 6.6s | 367.6 | 0 | 28 | 26 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am calling from the JSW One platform
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું
customer
4.8s
Hello?
agent
6.0s
Hello?
agent
7.2s
Hello, am I audible?
customer
8.4s
Hello?
agent
9.4s
Yeah, am I talking to uh Telon Spaces?
customer
11.2s
Yeah, yeah.
agent
12.0s
Yeah, uh sir I got an enquiry in our platform, just wanted to check regarding your uh enquiry at JSW One platform.
customer
16.2s
Correct, yeah. So uh I have a steel requirement, any uh around 35 to 40 tons near I told Jamner, near Jalgaon.
agent
21.4s
Near Belgaum, right?
customer
22.5s
Yeah, correct. Ha.
agent
23.5s
Understood. So, uh let me just ask you few things like sir, may I know your good name?
customer
26.0s
Kishore.
agent
26.9s
Kishore. And you are based out of Bangalore I believe.
customer
29.0s
Yeah.
agent
29.6s
Okay. So Mr. Kishore, just uh wanted to check the 40 metric ton of what exactly? Like is it the HR sheet or coil or
customer
33.0s
No, no, it's a TMT steel.
agent
34.4s
Oh, it's a TMT bar that you are looking for.
customer
36.3s
Ha.
agent
36.8s
Yeah. And is it the U-bend or the straight one?
customer
38.5s
Uh, straight one.
agent
39.7s
Straight one. Understood. And may I know the uh location that you have given, what's the delivery location?
customer
44.0s
I already gave no, Jam J A M N E R.
agent
46.5s
Okay, Jamner this one um Belgaum.
Accha, Jamner this one um Belgaum.
agent
48.5s
Got it, got it. The given address is the same. Okay. And if you don't mind, may I just confirm if this is your WhatsApp number?
customer
51.5s
Yeah, this is my WhatsApp number.
agent
53.0s
Sure. I'll do one thing, I'll just text you uh my details. Kindly just mention what 8 mm, 10 mm what details you need, okay?
customer
57.0s
No, but I gave that in the platform, no?
agent
58.5s
It's the same, can I just confirm the same?
customer
59.8s
Yeah, yeah, you can take the same only.
agent
101.0s
Same only.
customer
101.5s
So you you represent what? Only JSW steel, right?
agent
103.5s
We represent JSW steel, yes.
customer
104.8s
Ah, so you don't give a rate because uh there was an option for getting rate for Tisco, SAIL and all. So is that possible?
agent
109.2s
Yeah, yeah, exactly. So what happens is once when you confirm your requirement, I'll just put it forward across the category team and category team will share the pricing with us. Along with the it and it will be the delivered price. So I will share the delivery price with you.
customer
116.2s
Okay. So now because I gave everything there in that, what is the requirement...
agent
118.8s
Alright, alright. No yeah, I I I can see, yeah, exactly Kishore, I can see the details. Just wanted to confirm because we shouldn't be having the last minute, you know, the changes, that's why.
customer
123.5s
No, no problem. No problem. I am I am okay. No no worries.
customer
126.0s
So I just wanted to uh ensure that I have given provided the details.
agent
128.0s
Yeah, you have provided. In case if I require something, please don't mind, I'll be calling you back to confirm the details.
customer
131.8s
I have no issues. Or you can just text me in WhatsApp as well. That's that also works.
agent
134.8s
Ah, okay. Okay. Uh not a problem.
agent
136.4s
And what do you do like is it for PB structures or is it for trading purpose?
customer
139.0s
No, no, it is no, no, it is for construction.
agent
140.8s
Construction business, right?
customer
141.5s
Ha, it is for the construction business I am asking these rates.
agent
144.2s
Understood, understood. Not a problem. And how long what is your delivery timeline that you're looking forward for?
customer
147.5s
Uh immediately.
agent
148.5s
Immediately, right? Understood. So Kishore, don't worry, I can help you out with that. Just give me like a couple of minutes to enter the order and then I'll share you the pricing right away.
customer
153.8s
Ah sure sir, sure, please.
agent
155.2s
I'll I'll share you in WhatsApp if it is convenient for you or should I share
customer
157.8s
Yeah, no problem. You can share in the WhatsApp. You can share in the WhatsApp.
agent
200.0s
Alright, alright. Yeah, thank you, thank you Kishore.
customer
202.0s
Okay, thank you.