Call 21112178878132631 2026-09-07 · Abdul Ansari · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Wrap up time exceeded :0 | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | customer_led (campaign_name:medium) |
Audio: clear: The agent's introduction is slightly unusual, responding to the customer's 'hello' with 'yes, speak' before introducing himself.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +13/−2
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call did not progress to a point where any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission and instead opened the call by asking for a requirement.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the customer stated they had no current requirement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Do you have any requirement for steel, sir? In HR, CR?
Summary
The agent called the customer to ask for a steel requirement. The customer stated they have no current need but had been looking for the agent's number previously. The call ended with the agent agreeing to send their contact details via WhatsApp for future reference.
Coaching
This was a customer-led inquiry, but you opened it like a cold call. Always start by referencing the customer's action, for example: "I'm calling about the requirement you submitted on our platform."
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge a platform submission and instead opened the call by asking for a requirement. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call did not progress to a point where any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated they had no current requirement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any discussion of price, stock, or timelines could occur. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Do you have any requirement for steel, sir? In HR, CR? The agent did not pitch any products, thus avoiding an unnecessary re-pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.524 | 13.0s | 11.8s | 27.2s | 4.7s | 258.5 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
3.1s
Hello?
हेलो?
agent
4.1s
Yes, speak.
हां बोलिए।
agent
4.9s
Hey, I am Abdul speaking, sir, from JSW.
अरे मैं अब्दुल बात कर रहा हूं सर JSW से।
customer
7.6s
Who?
कौन?
agent
8.3s
Abdul, Abdul speaking. I'm speaking from JSW. Do you have any requirement for steel, sir? In HR, CR?
अब्दुल अब्दुल बात कर रहा हूं। JSW से बात कर रहा हूं। कुछ requirement है क्या सर steel में आपको? HR CR में?
customer
13.5s
No, not right now, brother. Your number, I was looking for your number last time once. But I couldn't find it, man. Did you call once before?
नहीं अभी नहीं है भाई। आपका नंबर, नंबर ढूंढ रहे थे last time एक बार। लेकिन मिला नहीं था यार। आपने last एक बार और call किए हो क्या?
agent
19.8s
No, I deal in steel. If you have any requirement in steel, then tell me, in steel.
नहीं मैं steel में deal करता हूं। steel में कुछ requirement है तो बताइए steel में।
customer
23.0s
No, no, not for now, brother. I...
नहीं नहीं अभी फिलहाल तो नहीं है भाई। मैं...
agent
25.0s
I am messaging you from my personal number, okay?
मैं आपको personal number से message कर दे रहा हूं, ठीक है?
customer
27.4s
Yes, that will work. Message me on WhatsApp.
हां चलेगा। WhatsApp पे कर दो ना message।
agent
29.5s
Okay, okay.
ठीक है, ठीक है।
customer
30.6s
Yes. Okay, thank you.
हां। Okay, thank you.