Call 21112178904136641 2026-09-10 · Abdul Ansari · 1:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: cement
material: UltraTech cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.15
confidence high · +20/−12
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not revalidate any steel specifications as the customer immediately requested cement.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent started with a generic question instead of acknowledging the customer's platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the conversation was about cement, not steel.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Sir actually, I deal with steel marketing, sir. Okay?
Summary
The customer inquired about the price for 250 bags of UltraTech cement. The agent, who specializes in steel, correctly identified that he does not handle cement. He informed the customer he would transfer the inquiry to the appropriate team, and the customer agreed.
Coaching
When a customer asks for a product you don't handle, you correctly transferred the lead. To improve your opening, always start by acknowledging their inquiry on our platform to make the call feel more connected.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent started with a generic question instead of acknowledging the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not revalidate any steel specifications as the customer immediately requested cement. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the conversation was about cement, not steel. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not provide a price or timeline for steel; the call was about a different product. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir actually, I deal with steel marketing, sir. Okay? The agent correctly did not pitch the steel portfolio once it was clear the customer wanted cement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.623 | 19.2s | 11.6s | 49.2s | 4.4s | 290.6 | 0 | 11 | 11 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello.
agent
2.5s
Hello.
customer
3.5s
Hello.
agent
5.0s
Hello, how are you sir? This is Abdul calling from JSW.
Hello, kaise hain sir? Abdul baat kar raha hoon JSW se.
customer
7.9s
JSW, okay.
agent
8.8s
Yes sir.
Ji sir.
agent
9.5s
Uh, do you have any requirement in this, sir?
Uh, kuch requirement hai sir isme?
customer
11.0s
UltraTech cement. Yes, yes.
agent
12.5s
Okay. Actually sir, I don't look into cement, sir. My team looks into it. I will send your data to them, sir.
Okay. Actually sir, isme cement nahi dekhta hoon sir. Meri team dekhti hai. Main unka unko data bhejta hoon sir aapka.
customer
16.5s
Can you speak in English?
agent
18.5s
Hello?
customer
19.5s
Hello?
agent
20.0s
Okay. Yes, tell me, tell me.
Theek hai. Haan boliye boliye.
customer
21.0s
Can you speak in English?
agent
22.5s
Okay sir, actually I was I'm not dealing in cement.
customer
24.5s
You are from JSW, yes I know. What's the price of UltraTech cement for 250 bags?
agent
28.5s
Sir actually, I deal with steel marketing, sir. Okay?
Sir actually, I deal with steel marketing, sir. Theek hai?
customer
31.0s
Steel, okay, okay.
agent
32.0s
My team will deal in cement. So I'll transfer your opportunity to our team, okay? We'll update soon.
customer
36.5s
Okay, okay.
agent
37.0s
Okay, okay, thank you.
customer
38.0s
Thanks, thanks.