21112178826397361 · Call

Call 21112178826397361 2026-09-01 · Abdul Ansari · 1:04

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_Reg_Acc	General Enquiry	full conversation 12 turns, clean transcript (8% inaudible)	Hindi	12	customer_led (campaign_name:medium)

Audio: muffled: The audio quality is somewhat muffled, and one part of the agent's speech is unclear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The call ended before any of the customer's requirement fields could be revalidated.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission Agent referenced a prior call but did not acknowledge that the customer's requirement came from the JSW One platform.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) The call ended before any discovery questions could be asked.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

Summary

The agent initiated a call, referencing a recent prior conversation. The call was extremely short and appears to have been disconnected before any business details, requirements, or discovery could be discussed.

Coaching

This call ended before the conversation could begin. When a call drops, attempt to reconnect immediately to complete the required pitch steps.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	Sir, we spoke just now, I think [inaudible] you are speaking, right? Agent referenced a prior call but did not acknowledge that the customer's requirement came from the JSW One platform.
CL2 Revalidate every field	3	fail	0	0.0	The call ended before any of the customer's requirement fields could be revalidated.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The call ended before any discovery questions could be asked.
CL4 Closure with price & timeline	2	fail	–	0.0	The call ended before any price or timeline could be discussed or a closure attempted.
CL5 No unnecessary re-pitching	1	pass	–	1.0	The agent did not perform any unnecessary re-pitching as the call was too short.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.66	7.0s	3.6s	53.4s	3.4s	197.1	0	6	6	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.7s

Hello.

agent

1.6s

Hello.

agent

2.6s

Greetings, sir.

नमस्कार सर।

customer

3.8s

Greetings.

नमस्कार।

agent

4.6s

Abdul speaking, sir, from JSW.

अब्दुल बात कर रहा हूं सर मैं JSW से।

customer

7.0s

Who is it, sir?

कौन है सर?

agent

8.1s

Sir, we spoke just now, I think [inaudible] you are speaking, right?

सर बात हुई थी ना आपसे अभी I think [inaudible] बात कर रहे आप ना?

agent

11.8s

Hello.

customer

13.0s

Hello.

agent

14.0s

Hello hello.

customer

15.0s

Hello.

customer

16.0s

Sir, do one thing

सर एक काम करो