Call 21112178964074771 2026-09-17 · sudeeps · 3:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | customer_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is a slight echo on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +2/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent confirmed product/grade and thickness/width, but failed to ask about quantity, delivery location, or timeline, hitting only 2 of 5 required fields.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before any discovery questions about end use, monthly requirement, or current suppliers could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call was too short and ended before the agent could provide a price, confirm stock, or state a timeline for a quote.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
You had created an inquiry yesterday, sir, in our system, regarding HR material in E350A...
No unnecessary re-pitching
You had created an inquiry yesterday, sir, in our system, regarding HR material in E350A...
Summary
The agent called to follow up on a platform inquiry for HR E350A material. The agent clarified that E350A is equivalent to 350 MPA and confirmed the required thickness and width. The call ended abruptly before quantity, location, or pricing could be discussed.
Coaching
While the call was short, ensure you revalidate all five key fields (product, size, quantity, location, timeline) at the start to control the conversation, even if the customer interrupts.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You had created an inquiry yesterday, sir, in our system, regarding HR material in E350A... The agent correctly referenced the customer's platform submission at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 | regarding HR material in E350A, some three 3.15 mm thickness in 1250. Agent confirmed product/grade and thickness/width, but failed to ask about quantity, delivery location, or timeline, hitting only 2 of 5 required fields. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions about end use, monthly requirement, or current suppliers could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was too short and ended before the agent could provide a price, confirm stock, or state a timeline for a quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | You had created an inquiry yesterday, sir, in our system, regarding HR material in E350A... The agent correctly focused only on the customer's specific inquiry and did not re-pitch the broader product portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.653 | 17.1s | 9.1s | 185.8s | 4.8s | 298.2 | 0 | 7 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो
agent
1.8s
Hello.
हॅलो
customer
2.7s
Yes.
हां जी।
agent
3.5s
Uh, am I speaking with Pankaj ji from Balaji Cutter?
अ पंकज जी से बात हो रही है बालाजी कटर से?
customer
6.0s
Yes.
हां जी।
agent
6.6s
Pankaj ji, this is Sudeep speaking from JSW One, Jindal Steel.
पंकज जी सुदीप बोल रहा हूं जेएसडब्ल्यू वन से, जिंदाल स्टील।
customer
9.1s
Okay, okay, okay, yes.
अच्छा अच्छा अच्छा, हां जी।
agent
10.3s
You had created an inquiry yesterday, sir, in our system, regarding HR material in E350A, some three 3.15 mm thickness in 1250.
ये आपने कल इंक्वायरी बनाई थी सर सिस्टम में हमारे एचआर मटेरियल को लेके E350A में कुछ तीन 3.15 mm थिकनेस में 1250 की
customer
15.1s
Sir, are E350A and MPA the same thing?
ये सर E350A और MPA एक ही बात होती है?
agent
17.7s
No, no. Yes, correct. 350A means it's 350 MPA only. Minimum yield strength.
नो नो। हां बराबर। 350A मतलब 350 MPA ही हो गया। मिनिमम यील्ड स्ट्रेंथ।
customer
21.8s
Yes. I still need MPA.
हां। MPA चाहिए फिर भी।
agent
23.3s
So for 350 MPA, you will have to make 350 only, sir.
तो 350 MPA के लिए तो 350 ही बनाना पड़ेगा सर आपको।
customer
25.7s
Yes, so I need 350 MPA.
हां तो 350 MPA चाहिए।
agent
27.5s
You need MPA. And what was the thickness? Is it 3 mm or 3.15?
MPA चाहिए। और थिकनेस क्या था? 3 mm है कि 3.15?
customer
29.4s
3.15, 1250.
3.15, 1250।