Call 21112178953794281 2026-09-16 · Abdul Ansari · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 6 turns, clean transcript (17% inaudible) | Hindi | 6 | customer_led (campaign_name:medium) |
Audio: noisy: The audio is very noisy with significant background chatter, making some parts of the conversation difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any requirement details could be discussed or revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not reference the customer's platform submission in the opener.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
I am Abdul speaking, sir, from JSW One.
Summary
The agent introduced himself and JSW One. The call failed to progress beyond the initial greeting, likely due to a connection issue, as the customer only responded with 'Hello?' before the call ended.
Coaching
When opening a customer-led call, immediately reference their online inquiry to show you know why you're calling, for example: 'I'm calling about the requirement you placed on our platform.'
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not reference the customer's platform submission in the opener. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any requirement details could be discussed or revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before the closure stage was reached. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I am Abdul speaking, sir, from JSW One. The agent did not pitch any products as the call did not progress. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.727 heavy | 4.8s | 1.8s | 36.4s | 4.1s | too short | 0 | 3 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
agent
1.8s
Hello.
agent
2.9s
Yeah good morning sir. Are you speaking from [inaudible]? I am Abdul speaking, sir, from JSW One.
Yeah good morning sir. [inaudible] se baat kar rahe hain? Main Abdul baat kar raha hu sir, JSW One se.
customer
6.8s
Hello?
agent
7.8s
Hello?
customer
8.8s
Hello.