Call 21112178903800481 2026-09-10 · Abdul Ansari · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.47
confidence high · +0/−7
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before the agent could revalidate any of the customer's requirement details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent opened with a generic question instead of acknowledging the customer's platform submission or prior contact.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was terminated by the customer before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
AGENT: Did you have any requirement, sir, for steel, in HRCR?
Summary
The agent called to ask about a steel requirement. The customer stated they had already called in the morning and their requirement was fulfilled. The call ended immediately as the customer had no current need.
Coaching
Before calling, check the customer's history; this lead had already called and fulfilled their need, so your opening question made us sound unaware.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent opened with a generic question instead of acknowledging the customer's platform submission or prior contact. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before the agent could revalidate any of the customer's requirement details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before price, stock, or a timeline could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | AGENT: Did you have any requirement, sir, for steel, in HRCR? The agent did not re-pitch the portfolio, though the call was too short for this to be a major factor. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.569 | 7.4s | 5.6s | 37.0s | 2.0s | 291.9 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
1.6s
Hello.
customer
2.2s
Yes sir? Yes.
हां सर? हां।
agent
3.0s
This is Abdul speaking, sir, from JSW One.
अब्दुल बात कर रहा हूं सर, JSW One से।
customer
5.4s
Yes?
हां?
agent
6.0s
Did you have any requirement, sir, for steel, in HRCR?
कुछ रिक्वायरमेंट था क्या सर स्टील में, HRCR में?
customer
8.2s
What?
क्या?
agent
8.6s
Did you have any requirement, sir, for raw material in HRCR?
कुछ रिक्वायरमेंट था क्या सर रॉ मटेरियल का HRCR में?
customer
10.8s
Raw material? No no, right now there is no requirement.
रॉ मटेरियल? नहीं नहीं, अभी तो नहीं है रिक्वायरमेंट।
agent
13.2s
Okay sir.
ठीक है सर।
customer
13.7s
I had called in the morning, it's done.
कॉल किया था मैंने सुबह, हो गया।
agent
15.3s
Okay, yes yes, alright.
ओके, हां हां, ठीक है।