Call 21112178851662062 2026-09-04 · Abdul Ansari · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | customer_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant compared to the agent's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Agent stated that 2000mm width is not manufactured for chequered plates.
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +3/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only discussed product type and width, failing to revalidate quantity, delivery location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked about the customer's business, end-use, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, I will talk to the supplier and update you. That's why I said we'll talk tomorrow.
did well
Opener acknowledges platform submission
Oh, you have put chequered, sir, that's why I am saying.
Closure with price & timeline
If you need it, tell me, I'll get it done now, the rate is 62.
Summary
The agent called to follow up on a platform inquiry. There was initial confusion, with the agent stating the customer's requested spec (2000mm width chequered plate) was not available. The customer clarified they needed a normal hot-rolled sheet. The agent quoted a price of 62, but the customer deferred the decision, stating they would consult their supplier and follow up the next day.
Coaching
Before quoting a price, always re-confirm the full requirement (product, size, quantity, location) to ensure your offer is accurate and avoid confusion.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Oh, you have put chequered, sir, that's why I am saying. The agent correctly referenced the customer's platform submission, even if the details were initially misunderstood. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 |
The agent only discussed product type and width, failing to revalidate quantity, delivery location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, end-use, or procurement habits. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | If you need it, tell me, I'll get it done now, the rate is 62. The agent provided a specific price and attempted to close the deal. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, it's not made in chequered, 2000 width. The agent did not pitch any other products and remained focused on the customer's specific (though misunderstood) inquiry. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Okay, I will talk to the supplier and update you. That's why I said we'll talk tomorrow. |
Okay, okay okay okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.57 | 12.7s | 9.6s | 35.7s | 4.3s | 302.4 | 0 | 7 | 6 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello.
agent
5.3s
Hello.
customer
5.9s
Jara ji?
जरा जी?
agent
6.6s
Yes.
हां।
agent
7.1s
Abdul speaking, sir, from JSW.
अब्दुल बात कर रहा हूं सर JSW से।
customer
9.0s
Go ahead.
बोलिए।
agent
9.7s
Sir, it's not made in chequered, 2000 width.
सर, chequered में तो नहीं बनता 2000 width.
customer
12.3s
What?
क्या?
agent
12.9s
In chequered plate, in HR chequered, 2000 width is not made, sir. 1500 width is made.
Chequered plate में, HR chequered में 2000 width का नहीं बनता सर, 1500 width बनता है।
customer
17.2s
No, 1500 width is available. No, we didn't put chequered plate, we had put normal hot rolled's normal sheet.
नहीं, 1500 width होता है। नहीं, हम chequered plate नहीं डाला है, हमने normal hot rolled का normal sheet डाला था।
agent
22.0s
Oh, you have put chequered, sir, that's why I am saying. Anyway, no problem. If you need it, tell me, I'll get it done now, the rate is 62.
अच्छा, आप chequered डाले हैं सर, इसलिए मैं बोल रहा हूं। खैर, कोई बात नहीं। अगर चाहिए तो बताइए, मैं अभी कराता हूं, 62 का रेट है।
customer
26.8s
Okay, I will talk to the supplier and update you. That's why I said we'll talk tomorrow.
ठीक है, मैं supplier से बात करके आपको अपडेट करता हूं। इसीलिए मैंने बोला कल बात करेंगे।
agent
30.5s
Okay, okay okay okay.
ठीक है, ओके ओके ओके।