Call 21112178833022781 2026-09-02 · abhinav gautam · 2:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | customer_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.49
confidence high · +12/−0
from 24 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the conversation was purely transactional about price.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent gave an approximate price ('around 61,500') and did not attempt to close the sale or define a next step.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent and customer discussed thickness (1.6, 2mm), location (Ghaziabad), and width (1250), but not product/grade, quantity, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
Did you create this requirement with us?
No unnecessary re-pitching
CUSTOMER: What is the rate now? AGENT: Right now sir, it must be going for X Ghaziabad 64-65.
Summary
The customer, following up on a previous conversation, inquired about the current price for 2mm HR coil. The agent provided an approximate price for Ghaziabad delivery, explained the recent price increase, and confirmed stock for the 1250mm width. The call concluded without a firm quote or a defined next step.
Coaching
When a customer asks for a price, provide a firm, all-inclusive quote and then immediately ask for the order to secure that price and stock.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Did you create this requirement with us? Agent correctly identified the call was in response to a customer's digital submission. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | 1.6? Agent and customer discussed thickness (1.6, 2mm), location (Ghaziabad), and width (1250), but not product/grade, quantity, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation was purely transactional about price. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent gave an approximate price ('around 61,500') and did not attempt to close the sale or define a next step. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | CUSTOMER: What is the rate now? AGENT: Right now sir, it must be going for X Ghaziabad 64-65. Agent did not pitch other products and stuck to answering the customer's direct questions. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | Last time you were giving it for 63,500. FOR. |
Yes, I had said that, but they have increased since then. They increased at the end of the month. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.478 | 25.5s | 27.8s | 66.7s | 4.5s | 291.8 | 0 | 13 | 13 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.5s
Hello, yes, sir, greetings, this is Abhinav Gautam speaking from JSW One.
हेलो, हां, यह सर नमस्कार, अभिनव गौतम बात कर रहा हूं ना JSW One से।
customer
4.3s
Tell me, sir.
बताइए सर।
agent
5.3s
Did you create this requirement with us?
यह रिक्वायरमेंट आपने बनाई थी क्या हमारे पास?
customer
7.5s
Yes sir, I did. I spoke to you last time, I didn't get any reply from you people. So I just got a WhatsApp from you people, so I put in a requirement in it.
हां सर, बनाई थी। पिछली बार आपसे बात हुई थी, आप लोगों का कोई रिप्लाई नहीं आया था। तो मैंने अभी वो मेरे को WhatsApp आया आप लोगों का तो मैंने उसमें डाल दी थी रिक्वायरमेंट एक।
agent
12.6s
Oh, you received our WhatsApp?
अच्छा WhatsApp आया था क्या हमारा?
customer
13.9s
Yes. It keeps coming from you people. I spoke to you last time as well, we talked about 1.6, then I didn't get any reply from you.
हां जी। वो आप लोगों का आता रहता है। पिछली बार भी आपसे बात हुई थी, तो 1.6 की बात हुई थी, आपका फिर रिप्लाई नहीं आया कुछ।
agent
18.7s
From the plant, it was the plant case, right?
प्लांट से, प्लांट वाला केस था ना?
customer
20.1s
No, you said you would tell me, but I didn't get any reply from you. Just like that, I got a WhatsApp, so I put it in there again, thinking okay, if someone replies, I'll talk to them.
नहीं, आपने कहा था बताएंगे, आपका कोई रिप्लाई आया नहीं। ऐसे ही हमको एक WhatsApp आया तो हमने फिर उसमें डाल दिया हमने, ठीक है अब कोई रिप्लाई करेगा तो बात कर लेंगे।
agent
25.5s
Okay, I'll tell you its rate.
ठीक है, मैं बताता हूं उसका रेट आपको।
customer
26.8s
What is the rate now?
अभी क्या रेट है?
agent
27.9s
Right now sir, it must be going for X Ghaziabad 64-65. It was 64,500, ours was 64,500 for X Ghaziabad.
अभी सर इसका चल रहा होगा X Ghaziabad 64 65. 64 500 था, 64 500 था हमारा X Ghaziabad का।
customer
32.9s
Oh, have the rates increased?
अच्छा रेट बढ़ गए हैं क्या?
agent
34.3s
Hmm, they have increased.
हम्म, बढ़ गए हैं।
customer
35.4s
Last time you were giving it for 63,500. FOR.
पिछली बार तो आप 63 500 में दे रहे थे। FOR.
agent
37.5s
Yes. For 1.6?
हां। 1.6 का?
customer
38.8s
1.6. I spoke to you last time. You said it would be 63,500 delivered to you.
1.6. पिछली बार आपसे बात हुई थी। आपने 63 500 पहुंचता हो जाएगा आपके पास।
agent
41.5s
Yes, I had said that, but they have increased since then. They increased at the end of the month.
हां, वो बोला था पर उसके बाद से बढ़ गए ना अभी। मंथ के एंड में बढ़े थे।
customer
44.6s
Okay, okay. Hmm. Right now, what is the rate for 2mm, 2mm?
अच्छा अच्छा। हम्म। अभी तो 2mm, 2mm क्या रेट है?
agent
47.5s
2mm is, sir, one second. It will be around 61,500 sir, 2mm.
2mm है सर, एक सेकंड। 61 500 के आस पास होगा सर 2mm.
customer
50.9s
What sizes are available in this?
इसमें साइजेस क्या क्या अवेलेबल है?
agent
52.2s
You will get the 1250 size from us, sir, the one that is in ready stock.
जो हमारे पास 1250 के साइज मिलेगा सर, जो रेडी स्टॉक में रहता है ना।
customer
54.5s
Okay, okay, okay.
अच्छा अच्छा अच्छा।
agent
55.9s
That's what is available.
वही मिलता है।
customer
57.0s
Alright, okay. Okay sir.
चलिए, ठीक है। ठीक है सर।
agent
58.2s
Okay? Okay.
ठीक है? ओके।
customer
58.8s
Okay.
ठीक है।