Call 21112178964117791 2026-09-17 · Sajal Bhaskar · 1:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | customer_led (campaign_name:medium) |
Audio: clear: There is a brief period of silence from the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.41
confidence high · +4/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No requirement details (product, quantity, location, etc.) were revalidated on the call.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent opened by referencing a prior conversation ('was anything confirmed?'), not the customer's initial platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's business or needs.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Hey, I was calling from JSW One. Sir, was anything confirmed?
Summary
The agent made a follow-up call regarding a recent conversation. The customer stated they had just sent details and would confirm their decision in one hour. The agent acknowledged the timeline and ended the call without revalidating requirements, conducting discovery, or discussing price.
Coaching
When a customer says they will confirm later, take control of the next step by confirming you will call them back at that specific time to finalize the details.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent opened by referencing a prior conversation ('was anything confirmed?'), not the customer's initial platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No requirement details (product, quantity, location, etc.) were revalidated on the call. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent passively accepted the customer's timeline ('I will confirm in one hour') without providing a price or attempting to close. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Hey, I was calling from JSW One. Sir, was anything confirmed? The agent did not add any unnecessary pitching and kept the call focused on the next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.506 | 8.2s | 8.0s | 78.8s | 1.9s | 248.8 | 0 | 11 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
हॅलो.
agent
1.3s
Hello.
हॅलो.
agent
2.1s
Hanuman ji?
हनुमान जी?
customer
3.2s
Yes.
हां।
customer
3.5s
Hello?
हॅलो?
agent
4.0s
Hey, I was calling from JSW One.
अरे JSW One से बात कर रहा था।
customer
5.7s
Yes, yes.
हां हां।
agent
6.3s
Sir, was anything confirmed?
हुआ सर कुछ confirm?
agent
10.0s
Hello?
हॅलो?
customer
11.1s
Just now, you... some other person had spoken, right?
अभी आप आप कोई दूसरे बात किए थे ना?
agent
13.6s
No, I am the same person.
नहीं, मैं वही हूं।
agent
15.1s
That is the company's number.
वो कंपनी का नंबर है।
customer
16.2s
Your name?
आपका नाम?
agent
17.1s
Ajaz.
अजाज।
customer
17.8s
Yes yes, I have sent that just now and said that I will confirm in one hour.
हां हां, मैं वो अभी भेजा हूं और एक one hour में confirm करता हूं बोला।
agent
21.5s
Alright, alright. Okay sir.
ठीक है ठीक है। Okay sir.
customer
22.7s
Alright?
ठीक है?
agent
23.1s
Okay.
agent
23.8s
Hmm hmm.
हम्म हम्म।