21112178885523251 · Call

Call 21112178885523251 2026-09-08 · dhruv · 1:18

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_Reg_Acc	No_requirement	full conversation 15 turns, clean transcript (0% inaudible)	Hindi	15	customer_led (campaign_name:medium)

Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background chatter on both sides, but it does not significantly impede transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

out_of_stock

Sir, 2 mm material is not in stock right now, sir. Neither JSW's nor Tata's... The coil will arrive exactly on the 11th.

customer wanted it unstated; we committed to 11th (stock arrival)

4 · Sentiment

the CUSTOMER

+0.17

confidence high · +3/−0 from 7 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The agent only validated the product type (HR/CR) but failed to confirm thickness, quantity, location, or timeline from the lead details.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Discovery (5 Qs, woven naturally) The agent asked no discovery questions; the customer volunteered their business type (trader), but the agent did not probe further on any key points.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

−2.0 pts Closure with price & timeline After stating the material was out of stock, the agent did not propose a next step, such as calling back when stock arrives, to secure a future sale.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

did well

Opener acknowledges platform submission

Uh sir, you had created a requirement on our portal just now.

No unnecessary re-pitching

Sir, 2 mm material is not in stock right now, sir. Neither JSW's nor Tata's.

Summary

The customer, a trader from Dhule, inquired about 2mm Tata Astrum HR coil based on a portal submission. The agent confirmed the product type but then stated it was out of stock for both JSW and Tata. The agent informed the customer that new stock would arrive on the 11th, at which point the call ended without a defined next step.

Coaching

When a product is out of stock, you must secure a next step. You should have offered to call the customer back on the 11th when the stock arrives to provide a price.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Uh sir, you had created a requirement on our portal just now. The agent correctly opened by referencing the customer's recent portal activity.
CL2 Revalidate every field	3	fail	1	0.0	Was it for HR coil or CR coil, sir, in this? The agent only validated the product type (HR/CR) but failed to confirm thickness, quantity, location, or timeline from the lead details.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The agent asked no discovery questions; the customer volunteered their business type (trader), but the agent did not probe further on any key points.
CL4 Closure with price & timeline	2	fail	–	0.0	After stating the material was out of stock, the agent did not propose a next step, such as calling back when stock arrives, to secure a future sale.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Sir, 2 mm material is not in stock right now, sir. Neither JSW's nor Tata's. The agent did not pitch any other products and stuck to the customer's specific inquiry.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.555	15.7s	12.6s	49.7s	6.4s	343.9	0	7	8	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.3s

Hello?

हेलो?

agent

2.0s

Hello?

हेलो?

customer

2.9s

Yes?

हां?

agent

3.5s

Sir, I was calling from JSW, from Jindal Steel.

सर JSW से बात कर रहा था, Jindal Steel से।

customer

6.0s

Yes sir, tell me.

हां सर, बोलिए।

agent

7.3s

Uh sir, you had created a requirement on our portal just now.

अह सर, आपने कुछ एक requirement बनाया था हमारे portal पे अभी।

customer

10.2s

Yes sir, that Tata Tata HR coil, does that mean it will be of Astrum?

हां सर, वो Tata Tata HR coil मतलब वो Astrum की रहेगी?

agent

14.3s

Of Tata, yes it is of Tata Astrum, sir. Was it for HR coil or CR coil, sir, in this?

Tata की, हां Tata Astrum की रहती है सर। HR coil की थी या CR coil की सर इसमें?

customer

17.2s

HR, for HR coil.

HR, HR coil का।

agent

18.5s

Yes, Tata Astrum will be available.

हां, Tata Astrum मिल जाएगा।

customer

19.6s

Sir, I have a shop, it's not like that. I mean, my work is only trading. In our Dhule, Maharashtra, yes.

सर मेरा shop है, ऐसा नहीं है। मैं मतलब मेरा trading का ही काम है। अपना धुले, महाराष्ट्र में, हां।

agent

23.5s

Hmm.

हम्म।

customer

24.4s

So what will be the rate for 2 mm Tata Astrum?

तो 2 mm क्या rate होगा Tata Astrum?

agent

26.4s

Sir, 2 mm material is not in stock right now, sir. Neither JSW's nor Tata's. The JSW one that I have available, that is running... it's not there actually, there is no coil. The coil will arrive exactly on the 11th.

सर 2 mm अभी material है ही नहीं सर stock में। JSW का भी नहीं है, Tata का भी नहीं है। JSW का जो है मेरे पास available, वो चल रहा है, वो है ही नहीं actually, coil ही नहीं है। बराबर 11 तारीख को आएगा coil।

customer

33.0s

Okay, okay, okay.

अच्छा, ठीक है, ठीक है।