21112178851101321 · Call

Call 21112178851101321 2026-09-04 · soumya · 1:54

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_Reg_Acc	Wrap up time exceeded :0	full conversation 44 turns, clean transcript (0% inaudible)	Kannada	44	customer_led (campaign_name:medium)

Audio: noisy: Significant wind noise throughout the call, especially on the customer's side, which sometimes makes speech a bit unclear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: construction MOQ: None MT None

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.04

confidence high · +4/−5 from 13 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The agent confirmed product/grade ('OPC 53 or 43?') and location ('Where is the delivery, sir?'), but did not revalidate quantity or ask about timeline, hitting only 2 of the required fields.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission The agent opened the call with a generic inquiry ('do you have any cement and steel inquiry?'), not by acknowledging a specific requirement from the platform.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) No discovery questions were asked to understand the customer's end use, monthly requirement, or current procurement.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

Closure with price & timeline

720 bags for 290 per bag.

No unnecessary re-pitching

Do you want OPC 53 or 43?

Summary

The customer inquired about the price for JSW cement for a non-trade purpose in the Devanahalli area. The agent quoted a price of 290 per bag with a minimum order quantity of 720 bags. The call ended prematurely due to a poor audio connection, with the agent promising to call back.

Coaching

You missed the opportunity to build on the customer's existing interest by not acknowledging their platform submission. Start by saying 'I'm calling about the cement requirement you placed on our platform' to have a much warmer conversation.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	The agent opened the call with a generic inquiry ('do you have any cement and steel inquiry?'), not by acknowledging a specific requirement from the platform.
CL2 Revalidate every field	3	fail	2	0.0	The agent confirmed product/grade ('OPC 53 or 43?') and location ('Where is the delivery, sir?'), but did not revalidate quantity or ask about timeline, hitting only 2 of the required fields.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	No discovery questions were asked to understand the customer's end use, monthly requirement, or current procurement.
CL4 Closure with price & timeline	2	pass	–	2.0	720 bags for 290 per bag. The agent provided a specific delivered price and the associated minimum quantity.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Do you want OPC 53 or 43? After the initial opening, the agent correctly focused only on the customer's stated need for cement.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.453	21.3s	25.7s	67.0s	2.5s	262.0	0	21	23	5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.0s

Hello.

customer

0.8s

Hello.

agent

1.5s

Hello.

customer

2.2s

Yes.

customer

2.7s

Tell me, ma'am.

ಹೇಳಿ ಮೇಡಂ.

agent

4.0s

Sir, this is Soumya from JSW.

customer

5.6s

Hello.

agent

6.5s

Sir, this is Soumya from JSW.

customer

8.2s

Ma'am, tell me, I can hear you. Can you not hear me?

ಮೇಡಂ ಹೇಳಿ ಹೇಳಿ ಕೇಳಿಸ್ತಿದೆ ಹೇಳಿ. ಕೇಳಿಸ್ತಾ ಇಲ್ವಾ?

agent

10.5s

Yes, tell me.

ಹಾ ಹೇಳಿ.

customer

11.1s

Hello.

customer

11.8s

Ma'am, tell me, ma'am.

ಮೇಡಂ ಹೇಳಿ ಮೇಡಂ.

agent

13.0s

I am calling from JSW One.

ನಾನು JSW One ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.

customer

14.8s

I got it, I got it, tell me ma'am.

ಗೊತ್ತಾಯ್ತು ಗೊತ್ತಾಯ್ತು ಹೇಳಿ ಮ್ಯಾಮ್.

agent

16.5s

Yes sir, do you have any cement and steel inquiry?

ಹಾ ಸರ್, ಅದೇ ನಿಮಗೇನಾದ್ರೂ cement ಮತ್ತೆ steel inquiry ಇದ್ಯಾ?

customer

19.0s

Cement, what rate do you send it at, madam?

Cement ಏನು ರೇಟ್ ಕಳಿಸ್ತೀರಾ ಮೇಡಂ?

agent

20.9s

Which one?

ಯಾವುದು?

customer

21.6s

JSW. Which one do you have?

JSW. ನಿಮ್ಗೆ ಯಾವುದು ಇದೆ ನಿಮ್ಮತ್ರ?

agent

23.3s

Do you want OPC 53 or 43?

OPC 53 ಬೇಕಾ 43 ಬೇಕಾ?

customer

24.8s

What is the 53 grade?

53 grade ಏನಿದೆ?

agent

26.0s

Where is the delivery, sir?

ಎಲ್ಲಿ delivery ಸರ್?

customer

27.2s

It's in Devanahalli.

ಆಲ್ರೆಡಿ ದೇವನಹಳ್ಳಿ.

agent

28.5s

Devanahalli, right?

ದೇವನಹಳ್ಳಿ ಅಲ್ವಾ?

customer

29.3s

Yes. From Devanahalli, do you know Jangamakote, Vijayapura? It's there.

ಹೌದು. ದೇವನಹಳ್ಳಿಯಿಂದ ಜಂಗಮಕೋಟೆ ಗೊತ್ತಾ ವಿಜಯಪುರ? ಅಲ್ಲಿದೆ.

agent

32.0s

Yes.

ಹೌದು.

customer

32.4s

Don't you have my number? You've called from a different number, right?

ನಿಮ್ ಎಲ್ಲೋ ನಂಬರ್ ಇಲ್ವಾ? ಇದು ಯಾವುದು ಬೇರೆ ನಂಬರ್ ಇಂದ ಮಾಡಿದ್ದೀರಲ್ಲ?

agent

34.8s

This is the number, sir. 290 is there.

ಇದೆ ಇದೆ ನಂಬರ್ ಸರ್. 290 ಇದೆ.

customer

36.5s

Ma'am, another one had come, right? That is also your number, isn't it?

ಮೇಡಂ ಇನ್ನೊಂದು ಯಾವುದು ಬಂದಿತ್ತಲ್ಲ? ಅದು ಅದು ನಿಮ್ಮ ನಂಬರೇ ತಾನೇ?

agent

38.7s

Yes.

ಹೌದು.

customer

39.3s

Okay, okay.

ಸರಿ ಸರಿ.

agent

40.0s

290.

customer

40.8s

290, is it? Non-trade, madam. What is the minimum number of bags to take?

290 ನಾ? ನಾನ್-ಟ್ರೇಡ್ ಮೇಡಂ. ಮಿನಿಮಮ್ ಎಷ್ಟು ಬ್ಯಾಗ್ ತಗೋಬೇಕು?

agent

43.0s

Non-trade, 720 bags.

ನಾನ್-ಟ್ರೇಡ್, 720 bags.

customer

44.2s

720, is it?

720 ನಾ?

agent

45.0s

Correct, full load.

ಕರೆಕ್ಟ್, ಫುಲ್ ಲೋಡ್.

customer

46.0s

Won't 500 do?

500 ಬರಲ್ಲ?

agent

47.0s

No sir, we don't give 500. Minimum order quantity is 720 bags.

ಇಲ್ಲ ಸರ್, 500 ಕೊಡಲ್ಲ. ಮಿನಿಮಮ್ ಆರ್ಡರ್ ಕ್ವಾಂಟಿಟಿ 720 bags.

customer

49.8s

780, is it? Yes sir, 290, is it?

780 ನಾ? ಹಾ ಸರ್, 290 ನಾ?

agent

51.0s

720.

customer

51.8s

Okay.

agent

52.3s

720 bags for 290 per bag.

720 bags ಗೆ 290 per bag.

customer

54.0s

Madam, your voice is breaking. Please check and call back.

ಮೇಡಂ ವಾಯ್ಸ್ ಬ್ರೇಕ್ ಆಗ್ತಿದೆ. ಸ್ವಲ್ಪ ನೋಡಿ ಕಟ್ ಮಾಡ್ಬಿಟ್ಟು ಮಾಡ್ತೀರಾ?

agent

56.2s

I will call you right back, wait.

ನಾನು ಈಗ ಕಾಲ್ ಮಾಡ್ತೀನಿ ಇರಿ ನಿಮಗೆ.

customer

58.0s

Okay, okay, okay.

ಓಕೆ ಓಕೆ ಓಕೆ.