Call 21112178885232791 2026-09-08 · dhruv · 2:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 42 turns, clean transcript (2% inaudible) | Hindi | 42 | customer_led (campaign_name:medium) |
Audio: clear: There is some background noise and crosstalk on the agent's side, but it does not significantly impact the transcription of the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.14
confidence high · +4/−6
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Closure with price & timeline
Agent did not provide a price or timeline, instead vaguely promising to check availability and revert without a firm commitment.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent confirmed product/grade, quantity, and thickness, but failed to revalidate delivery location and timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully discovered the end application and competing brands, but did not probe for monthly volume, JSW share, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Sir, you had created a requirement for CR 1?
No unnecessary re-pitching
Sir, you had created a requirement for CR 1?
Summary
The customer, a trader, confirmed a requirement for 75 MT of CR1 coil for furniture applications. The agent partially revalidated the requirement but missed key details like location and timeline. The customer identified themselves as an experienced buyer of multiple brands. The call ended with the agent promising to check availability and revert, without providing a price or a firm next step.
Coaching
When a customer gives you a large, specific requirement, your goal is to move towards a sale. After confirming the specs, you must provide a price and timeline for delivery, or at least a firm time when you will provide it, to keep the momentum.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had created a requirement for CR 1? Agent correctly referenced the customer's platform submission at the start of the call. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | And sir, how much quantity do you need, 50 tons? Agent confirmed product/grade, quantity, and thickness, but failed to revalidate delivery location and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | So if it's in furniture, then I think you would need CR2 only in this, right? Agent successfully discovered the end application and competing brands, but did not probe for monthly volume, JSW share, or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent did not provide a price or timeline, instead vaguely promising to check availability and revert without a firm commitment. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, you had created a requirement for CR 1? Agent remained focused on the customer's specific requirement and did not engage in any unnecessary re-pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.392 | 26.4s | 41.0s | 96.6s | 3.2s | 347.7 | 0 | 19 | 22 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
I am speaking, sir.
बात कर रहा हूँ सर।
customer
0.8s
Sir, are you speaking from JSW?
सर JSW से बात कर रहे हो?
agent
2.0s
Hello.
हेलो।
customer
2.5s
Yes.
हां जी।
agent
3.1s
Sir, I was calling from JSW, I am Jignesh.
सर JSW से बात कर रहा था मैं जिग्नेश।
customer
4.5s
Yes, speak, speak.
हां बोलिए, बोलिए।
agent
5.4s
Sir, you had created a requirement for CR 1?
सर आपने कुछ एक रिक्वायरमेंट बनाया था CR 1 का?
customer
7.3s
Yes, yes.
हां हां।
agent
8.0s
And sir, how much quantity do you need, 50 tons?
एंड सर ये कितना क्वांटिटी चाहिए आपको 50 टन?
customer
9.9s
My work is of a trader. I buy material from JSW, from Mumbai. JSW... your proper one, is it the mill one or is it separate?
मेरा ट्रेडर का कामकाज है। मैं JSW में से मुंबई में से वहां से माल खरीदता हूं। JSW आप आपका प्रोपर कहां मील वाला आता है या फिर अलग से ही रहता है?
agent
14.9s
No, ours is the mill one, sir.
नहीं हमारा मिल वाला है सर।
customer
16.0s
It's the mill one, right?
मील वाला है ना?
agent
16.7s
Hmm, coil cut.
हम्म, कॉइल कट।
customer
17.4s
Hmm, coil cut. Yes, so I have lifted material from the mill one many times. I keep having conversations with Satyajit bhai.
हम्म, कॉइल कट। हां तो मील वाले में से मैंने काफी बार माल उठाया है। सत्यजीत भाई से बातचीत होता रहता है।
agent
20.6s
With whom do you keep having conversations, sir?
किससे होते रहते हैं बातचीत सर?
customer
21.6s
Satyajit bhai.
सत्यजीत भाई।
agent
22.3s
Satyajit Ray?
सत्यजीत रे?
customer
23.1s
Okay. Hmm.
अच्छा। हम्म।
agent
23.9s
Understood.
समझ गया।
customer
24.3s
Yes. I lift material from here, from Posco, from everywhere.
हां। मैं एक इधर पोस्को में से सब जगह से माल उठाता हूं।
customer
26.5s
Yes. My work is trading. I work in both slitting and CPL.
हां। ट्रेडिंग का मेरा कामकाज है। स्लीटिंग और सीपीएल दोनों में काम करता हूं।
agent
29.3s
Understood. So now, sir, how much quantity do you need in this?
समझ गया। तो अभी आपको सर कितना क्वांटिटी चाहिए इसमें?
customer
31.0s
I need it in 0.40 and 0.35. In 0.40, 50 tons and in 0.35, 25 tons. I have regular work.
मेरे को 40 और 35 में चाहिए। 40 में 50 टन और 35 में 25 टन। मेरा रेगुलर कामकाज रहता है।
agent
34.6s
And do you need JSW make or will AMNS work for you?
और मेक JSW चाहिए कि AMNS चलेगा आपको?
customer
36.9s
No, for now, in 0.40, I need this only.
नहीं अभी तो फिलहाल 40 में तो यही चाहिए।
customer
38.8s
And in 0.50, Tata AMNS will work, in 0.50.
और 50 में Tata AMNS चलेगा 50 में।
agent
40.6s
In 0.40, you need only JSW, in the rest, Tata will work for us.
40 में JSW ही चाहिए, बाकी में Tata चल जाए अपने को।
customer
42.9s
Yes, in the rest, Tata will work. Most of my work, you see, is in furniture.
हां बाकी में Tata चल जाएगा। मेरा ज्यादातर काम है ना फर्नीचर में है।
customer
45.9s
Yes. It's in furniture, so I mostly lift material from 0.35 to 0.70.
हां। फर्नीचर में है तो फिर मेरे को 35 से लेकर 70 तक ज्यादातर माल उठाता हूं।
agent
49.1s
So if it's in furniture, then I think you would need CR2 only in this, right?
तो फर्नीचर में है तो मेरे ख्याल से आपको CR2 ही चाहिए रहता होगा ना इसके अंदर तो?
customer
51.9s
No, I take CR1 in furniture.
नहीं मैं CR1 लेता हूं फर्नीचर में।
agent
53.5s
Okay, you take CR1.
अच्छा, CR1 लेते हो आप।
customer
54.5s
Hmm, it has hardness, right? It has more hardness than CR2.
हम्म, हार्डनेस आता है ना CR2 से ज्यादा हार्डनेस आता है।
agent
56.6s
Yes, yes, the hardness is more in CR1.
हां हां, हार्डनेस ज्यादा आती है CR1 में।
customer
57.9s
Yes, that's what works for me. What works in CR2? In 0.50, sometimes CR2 works. That slitting work, you see, for that CR2 works, CR3 also works.
हां मेरे को वही चलता है। CR2 में क्या चलता है? 50 में कभी कबार CR2 चल जाता है। वो स्लीटिंग वाला काम रहता है ना तो CR2 चलता है, CR3 भी चलता है।
agent
63.1s
Understood. But in this, we need CR1 only. In 0.35, 0.4.
समझ गया। बट इसमें CR1 ही चाहिए अपने को। 0.35, 0.4 में।
customer
65.1s
Yes, yes, yes, just in that.
हां हां हां बस उसमें।
agent
66.3s
Alright then, sir. Give me some time. I will check the availability and revert to you.
ठीक है ना सर। मुझे थोड़ा टाइम दीजिए। मैं अवेलेबिलिटी चेक करके आपको रिवर्ट करता हूं मैं।
customer
69.6s
Yes, yes, okay, okay, no problem.
हां हां ठीक है ठीक है कोई बात नहीं।
agent
70.9s
Done, boss, done.
डन मालिक, डन।
customer
71.7s
Okay.
ठीक है।
unknown
72.2s
[inaudible]