JSWOzonetel · Call Analysis

Call 21112178964516651 2026-09-17 · dhruv · 1:26

CampaignDispositionCould we hear it?Language TurnsPitch type
MSME_IS_India_ProductOpps_Reg_Acc General Enquiry full conversation 22 turns, clean transcript (0% inaudible) Hindi 22 customer_led (campaign_name:medium)
Audio: clear: Some minor background chatter is present but does not affect transcription reliability.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
1.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
1 /4 flags
segment: cement

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
+0.57
confidence high · +35/−0 from 27 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field Agent did not revalidate any of the five required fields for the customer's stated requirement (cement).
How ankit mistry did it on a 10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts Opener acknowledges platform submission Agent did not acknowledge a specific platform submission and instead asked a generic question, restarting the discovery process from scratch.
How ankit mistry did it on a 10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts Discovery (5 Qs, woven naturally) Agent asked no discovery questions; the customer volunteered one detail (brand preference) but the agent did not probe further.
How ankit mistry did it on a 10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Uh sir, is there any requirement for sheet metals etc.?

Summary

The agent initiated a call about sheet metals, but the customer, stating they were in a meeting, immediately requested a quote for various grades of cement (OPC/PPC). The agent did not perform any discovery or validation, and simply agreed to have the rates sent to the customer's WhatsApp. The call ended without a firm price or timeline commitment.

Coaching

When a customer requests a different product like cement, capture the core requirement (quantity, location, timeline) and set a firm timeline for when the correct team will send the quote.
Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
CL1 Opener acknowledges platform submission 2 fail – 0.0
Uh sir, is there any requirement for sheet metals etc.?
Agent did not acknowledge a specific platform submission and instead asked a generic question, restarting the discovery process from scratch.
CL2 Revalidate every field 3 fail 0 0.0
Agent did not revalidate any of the five required fields for the customer's stated requirement (cement).
CL3 Discovery (5 Qs, woven naturally) 2 fail 0 0.0
Agent asked no discovery questions; the customer volunteered one detail (brand preference) but the agent did not probe further.
CL4 Closure with price & timeline 2 fail – 0.0
I'll get it sent, okay.
Agent did not provide a price or commit to a specific timeline for sending the quote, simply agreeing to the customer's request.
CL5 No unnecessary re-pitching 1 pass – 1.0
Uh sir, is there any requirement for sheet metals etc.?
Agent did not pitch any products, instead just taking down the customer's request for a different product category.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.229 8.4s 28.3s 49.3s 1.9s 285.7 0 11 11 2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
0.9s
Hello?
हेलो?
agent
1.6s
Hello?
हेलो?
customer
2.3s
Uh, yes, tell me sir.
अह, येस, बोलिए सर।
agent
3.4s
Sir, Dhruv was speaking from the JSW One app, sir.
सर, ध्रुव बात कर रहा था JSW One ऍप से, सर।
customer
5.5s
Yes yes, tell me tell me tell me sir.
हां हां, बोलिए बोलिए बोलिए सर।
agent
6.9s
Uh sir, is there any requirement for sheet metals etc.?
अह सर, कुछ रिक्वायरमेंट है शीट मेटल्स वगेरा में?
customer
8.8s
Uh sir, actually I am sitting in a meeting. Just my requirement, you uh, can I tell you? I have a requirement for OPC 43, 200 bags.
अह सर, एक्चुअली एक मीटिंग में ही बैठा हूं। जस्ट मेरा रिक्वायरमेंट आप अह मैं आपको बोल दूं क्या? मेरा OPC 43 का रिक्वायरमेंट है, 200 bags.
agent
13.6s
Yes yes.
हां हां।
customer
14.2s
Uh 500 bags. First 200 bags will be needed, after that it's 500 bags. So what rate will I get, can you send it to me on WhatsApp?
अह 500 bags. अभी फर्स्ट 200 bags लगेगा, उसके बाद 500 bags है। तो मुझे क्या रेट लगेगा, आप भेज सकते हो मुझे WhatsApp पे?
agent
18.9s
I'll get it sent, okay.
मैं भेजवा देता हूं, चलो।
customer
20.0s
Get it sent. OPC 43 and PPC.
भेजवा दीजिए। OPC 43 and PPC.
agent
21.8s
Okay.
ठीक है।
customer
22.6s
Okay? Yes. There's a requirement for both. Yes, yes, yes. Okay. And send for OPC 53 as well. That is 500 bags.
Okay? Yes. दोनों का रिक्वायरमेंट है। Yes, yes, हां। Okay. And OPC 53 का भी भेजिए। वो 500 bag है।
agent
27.8s
Okay, I'll get it checked.
ठीक है, मैं चेक करवा देता हूं।
customer
29.0s
Okay, okay. If you send OPC 53, then send only Birla Super.
Okay, okay. OPC 53 आप भेजोगे तो Birla Super में ही भेजना।
agent
31.9s
Okay.
customer
32.5s
And for OPC 43, any will do. If it's UltraTech, it's even better.
And OPC 43 कोई भी चलेगा। UltraTech रहेगा तो ज्यादा बेटर है।
agent
35.6s
Okay.
ठीक है।
customer
36.2s
Yes, yes, yes. You send it. And whatever else there is, if you have your own brand, send that too. Send the rates for everything.
Yes, yes, yes. आप भेज दीजिए। And जो भी चीज है, आपका ब्रांड रहेगा, वो भी भेज दीजिए। सबके रेट्स भेज दीजिए।
agent
40.0s
Okay sir, okay.
ठीक है सर, ठीक है।
customer
40.8s
Okay sir, okay. Thank you.
agent
42.3s
Okay.
ठीक है।