Call 21112178893119471 2026-09-09 · Abdul Ansari · 5:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Wrap up time exceeded :0 | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | customer_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.5/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the end application; no other discovery questions were attempted.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent only provided a base price ('62 का बेस भाव'), not a committed delivered price, and did not state a timeline for a full quote.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent confirmed product spec, quantity, and timeline, but missed delivery location and width/length.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
Uh sir, you just placed an inquiry for 4 mm, 1500 by 3 meter.
No unnecessary re-pitching
Uh sir, you just placed an inquiry for 4 mm, 1500 by 3 meter.
Summary
The customer inquired about 4 tons of 8mm plate for laser cutting. The agent partially revalidated the requirement, asked about the end-use, and provided a base price when asked. The call ended before a full discovery or closure attempt could be made.
Coaching
When the customer asks for a rate early, gather the delivery location first so you can provide a full landed cost, not just a base price which isn't comparable.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, you just placed an inquiry for 4 mm, 1500 by 3 meter. The agent correctly opened by referencing the customer's platform submission. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | yes yes, 8 mm, 8 mm. Four tons... By when did you need this material? Agent confirmed product spec, quantity, and timeline, but missed delivery location and width/length. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | What do you need to do? Laser cutting or do you need to sell it to someone? Agent only asked about the end application; no other discovery questions were attempted. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent only provided a base price ('62 का बेस भाव'), not a committed delivered price, and did not state a timeline for a full quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh sir, you just placed an inquiry for 4 mm, 1500 by 3 meter. The agent did not re-pitch the portfolio and stuck to the customer's specific inquiry. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.695 | 16.2s | 7.1s | 327.7s | 4.0s | 311.1 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
हॅलो.
agent
1.7s
Hello.
हॅलो.
customer
2.8s
Hello.
हॅलो.
agent
3.9s
Hello.
हॅलो.
customer
4.5s
Yes sir.
हां सर।
agent
5.0s
Yeah, sir, Abdul speaking, sir, from JSW.
Yeah, सर अब्दुल बात कर रहा हूं सर JSW से।
customer
6.9s
Yes sir, tell me.
हां सर, बोलिए।
agent
8.0s
Uh sir, you just placed an inquiry for 4 mm, 1500 by 3 meter.
अह सर आपने अभी inquiry डाले थे 4 mm, 1500 by 3 meter.
customer
10.7s
Yes, yes.
हां हां।
agent
11.2s
Four tons. For that, yes yes, 8 mm, 8 mm. So, I called you for that. By when did you need this material?
चार टन। उसके लिए, जी जी, 8 mm, 8 mm. So, उसके लिए फोन किया था मैंने आपको। कब तक ये मटेरियल चाहिए था आपको?
customer
15.5s
I have to place the order. What is the rate?
मेरे को ऑर्डर देना ही है। क्या रेट क्या है?
agent
18.0s
Okay, okay.
अच्छा अच्छा।
agent
18.8s
The rate, sir, is a base price of 62, sir. Essar, Thyssen, Arcelor, JSW Prime.
रेट तो सर 62 का बेस भाव सर। Essar, Thyssen, Arcelor, JSW Prime.
customer
22.8s
Will it be JSW Prime?
JSW Prime आएगा?
agent
24.0s
Yes yes, Prime material. What do you need to do? Laser cutting or do you need to sell it to someone?
जी जी, Prime मटेरियल। क्या करना है आपको? लेजर कटिंग करना है कि कहीं बेचना है सामने आपको?
customer
27.3s
No, I need to do laser cutting.
नहीं, लेजर कटिंग करना है।