21112178893466761 · Call

Call 21112178893466761 2026-09-09 · Abdul Ansari · 1:39

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_Reg_Acc	General Enquiry	full conversation 25 turns, clean transcript (0% inaudible)	Hindi	25	customer_led (campaign_name:medium)

Audio: clear: The customer code-mixes heavily between Hindi and Marathi.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

material: 304 grade SS plate

3 · Supply

out_of_stock

Agent states that SS production has been stopped for now: "The material is not being manufactured right now for SS."

4 · Sentiment

the CUSTOMER

0.14

confidence high · +1/−0 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field Agent did not attempt to read back or validate any specific product details, instead asking a generic 'any requirement?' question.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Discovery (5 Qs, woven naturally) The call ended after the initial product inquiry; no discovery questions were asked.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

−2.0 pts Closure with price & timeline No price or timeline was provided as the requested material was unavailable.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

did well

Opener acknowledges platform submission

Sir, you had registered under the name Kalvari Industries.

No unnecessary re-pitching

Sir, currently we are not providing SS. Right now we are dealing in MS, okay?

Summary

The customer, representing Trimurti Bodybuilding, inquired about a requirement for 304 grade Stainless Steel (SS) plate. The agent correctly informed the customer that JSW is not currently supplying SS as production has been temporarily stopped. The call concluded with the agent promising to follow up if SS becomes available again.

Coaching

Instead of asking a general 'any requirement?', start by validating the specific product details from the customer's platform submission to anchor the conversation in products we can supply.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Sir, you had registered under the name Kalvari Industries. Agent correctly referenced the customer's platform registration at the start of the call.
CL2 Revalidate every field	3	fail	0	0.0	Agent did not attempt to read back or validate any specific product details, instead asking a generic 'any requirement?' question.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The call ended after the initial product inquiry; no discovery questions were asked.
CL4 Closure with price & timeline	2	fail	–	0.0	No price or timeline was provided as the requested material was unavailable.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Sir, currently we are not providing SS. Right now we are dealing in MS, okay? Agent did not pitch other products after learning the customer's specific need could not be met.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.518	20.3s	18.9s	59.8s	4.6s	339.9	0	13	12	7

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

5.2s

Hello.

हॅलो.

agent

6.0s

Hello.

हॅलो.

customer

6.7s

Hello.

हॅलो.

agent

7.5s

Sachin ji, this is Abdul speaking from JSW.

सचिन जी, अब्दुल बात कर रहा हूं JSW से।

customer

9.7s

Yes, speak.

हां, बोलिए।

agent

10.6s

Sir, you had registered under the name Kalvari Industries.

सर आपने रजिस्ट्रेशन किया था कलवरी इंडस्ट्रीज के नाम से।

customer

12.8s

Yes, I have done the registration.

हां, केलेलं रजिस्ट्रेशन।

agent

13.8s

Yes, yes.

जी जी।

customer

14.8s

So its inquiry...

तो उसकी इन्क्वायरी...

agent

15.2s

And there is one more, Trimurti.

और एक त्रिमूर्ती है।

customer

16.0s

The one I did was for one company. Actually, I need it for another company, Trimurti Bodybuilding.

मेरा जो एक कंपनी का एक किया था। एक्चुअली मला त्रिमूर्ती बॉडीबिल्डिंग दुसरी कंपनी के लिए लगने वाला।

agent

20.3s

No problem, I understood. Do you have any requirement right now, sir, in this?

कोई दिक्कत नहीं, मैं समझ गया। अभी कुछ रिक्वायरमेंट है क्या सर आपको इसमें?

customer

23.2s

What?

हैं?

agent

23.9s

Is there any material requirement, sir?

कुछ मटेरियल का रिक्वायरमेंट है क्या सर?

customer

25.6s

Yes, I had written that but it's not showing me anything else in it. The earlier app used to show it, in this one... I actually needed 304 grade SS plate, 2.5 mm.

हां, वो लिखा था लेकिन और कोई उसमें मुझे दिखा नहीं रहा है। पहले जो ऍप था उसमें दिखा रहा था, इसमें कुछ... मुझे एक्चुअली 304 ग्रेड SS चाहिए थी प्लेट, 2.5 mm.

agent

31.8s

SS?

customer

32.1s

Yes, SS.

हां, SS.

agent

32.7s

Sir, currently we are not providing SS. Right now we are dealing in MS, okay? So right now sir, we cannot give SS, it's not available sir, okay?

सर अभी हम लोग करंट में SS नहीं दे रहे। अभी हम लोग MS में डील कर रहे हैं, ठीक है? तो अभी सर हम लोग SS नहीं दे सकते, है ही नहीं रहा सर, ठीक है?

customer

37.7s

But JSW's SS is available, right?

तो JSW का SS आता है ना?

agent

39.2s

It is, but it has been stopped for now. We are not providing it right now. The material is not being manufactured right now for SS.

आता है बट अभी बंद कर दिया है फिलहाल। अभी नहीं हम लोग प्रोवाइड कर रहे। माल बन ही नहीं रहा अभी SS का।

agent

43.2s

Understood?

समझे?

customer

43.6s

Because the requirement is for SS.

क्योंकि SS ची रिक्वायरमेंट आहे।

agent

47.1s

No problem sir, if it's available I will let you know, okay?

कोई नहीं सर, होगा तो मैं बताऊंगा आपको, ठीक है?

customer

49.5s

Okay.

ठीक है।

agent

50.8s

Okay.

ठीक।