Call 21112178901756951 2026-09-10 · Sajal Bhaskar · 2:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Wrap up time exceeded :0 | full conversation 60 turns, clean transcript (0% inaudible) | Hindi | 60 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
9.0/10
full conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully asked about end use, current brands, and payment terms, but missed monthly tonnage and JSW's share of wallet.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Uh sir, this one requirement of yours had come last time, it's about yesterday.
Revalidate every field
Uh E250 BR IS 2062, 90 cross 6 cross 12 uh meter length is required. ... And you need 30 tons of this material? ... You need it at 495677 itself?
Summary
The customer, a structural fabricator in Chhattisgarh, requires 30 MT of MS Angles for immediate delivery. The agent successfully revalidated the requirement from the platform, conducted partial discovery, and committed to providing a quotation within 2-3 hours. The call ended with the customer agreeing to wait for the quote.
Coaching
You did a great job revalidating the customer's need. To better size the opportunity next time, remember to also ask for their total monthly consumption and what share of that business we could potentially win.
Missed:
CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, this one requirement of yours had come last time, it's about yesterday. Agent correctly referenced the customer's prior submission on the platform. |
| CL2 Revalidate every field | 3 | full | 5 | 3.0 | Uh E250 BR IS 2062, 90 cross 6 cross 12 uh meter length is required. ... And you need 30 tons of this material? ... You need it at 495677 itself? Agent successfully revalidated all 5 key fields: product/grade, dimensions, quantity, pincode, and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | Sir, can you tell me a little about Sanjiv Industries, what is the nature of business? ... Which brand do they provide, sir? ... payment terms are advance, so that will work, right? Agent successfully asked about end use, current brands, and payment terms, but missed monthly tonnage and JSW's share of wallet. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | give me two-three hours, sir, I will send you its pricing and all. Agent did not provide a price but committed to a clear timeline for sending the quotation. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
Agent remained focused on the customer's specific requirement for angles and did not attempt to pitch the entire product portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.695 | 49.8s | 21.9s | 88.3s | 5.7s | 319.3 | 0 | 32 | 28 | 21 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.9s
Oh this
अरे ये
customer
5.8s
Hello
हेलो
agent
6.5s
Hello
हेलो
agent
7.1s
Am I speaking with Sanjiv Industries?
संजीव इंडस्ट्रीज से बात कर रहे हैं?
customer
8.7s
Yes.
जी।
agent
9.5s
I was calling from JSW One, hello.
जेएसडब्ल्यू वन से बात कर रहा था, नमस्कार।
customer
11.2s
From where, sir?
कहां से सर?
agent
12.0s
JSW One Jindal Steel.
जेएसडब्ल्यू वन जिंदल स्टील।
customer
13.3s
Yes, tell me.
हां बताइए।
agent
14.4s
Uh sir, this one requirement of yours had come last time, it's about yesterday.
अह सर जी आपका ये एक रिक्वायरमेंट आया था लास्ट टाइम, कल की बात है।
customer
17.4s
Yes, yes.
हां हां।
agent
18.1s
Uh, one second.
अह एक सेकंड।
agent
19.8s
Mild steel angles.
माइल्ड स्टील एंगल्स।
customer
20.8s
90 by 6 angle.
90 छे का एंगल।
agent
21.9s
Yes.
हां।
agent
22.6s
Uh E250 BR IS 2062, 90 cross 6 cross 12 uh meter length is required.
अह E250 BR IS 2062, 90 cross छे cross 12 uh मीटर की लेंथ चाहिए।
customer
27.1s
Yes.
जी।
agent
28.0s
And you need 30 tons of this material?
और 30 टन चाहिए आपको ये मटेरियल?
customer
29.5s
Yes, yes.
जी, हां जी।
agent
30.6s
30 tons material, okay.
30 टन मटेरियल, ओके।
agent
32.4s
Sir, can you tell me a little about Sanjiv Industries, what is the nature of business?
आपको सर ये मतलब संजीव इंडस्ट्रीज में थोड़ा बताएंगे नेचर ऑफ बिजनेस क्या है?
customer
35.3s
Through fabrication, structural fabrication.
फैब्रिकेशन के थ्रू, स्ट्रक्चरल फैब्रिकेशन।
agent
37.2s
Huh?
हां?
customer
38.0s
Structure fabrication.
स्ट्रक्चर फैब्रिकेशन।
agent
39.2s
Structure fabrication. And what other, I mean, what raw materials do you need, sir?
स्ट्रक्चर फैब्रिकेशन। और भी क्या-क्या मतलब रॉ मटेरियल क्या-क्या लगते हैं सर आपको?
customer
42.3s
I need everything, the whole structure is needed.
मेरा सब है, स्ट्रक्चर पूरा लगता है।
agent
44.0s
Meaning angles, channels, beams?
मतलब एंगल, चैनल, बीम्स?
customer
45.0s
Yes.
जी।
agent
45.6s
That's it? And I mean, do you also need HR and all?
दैट्स इट? और मतलब एचआर वगैरह भी लगता है क्या?
customer
47.3s
No, HR is not needed.
नहीं, एचआर नहीं लगता जी।
agent
48.6s
Okay, okay. So this, I mean, when are you looking for delivery, sir? When do you want to close this?
ओके ओके। तो ये मतलब ये आपको अभी कब तक डिलीवरी चाह रहे हैं सर? कब क्लोज करने का है इसको?
customer
51.8s
Immediate.
इमीडिएट।
agent
52.4s
If everything is right, then immediate.
अगर सब कुछ सही रहता है तो इमीडिएट।
customer
54.0s
Hmm.
हम्म।
agent
54.7s
Okay. Generally, sir, where do you buy from? Location? Like...
ओके। आप जनरली सर कहां से लेते हैं आप? लोकेशन? जैसे...
customer
56.4s
I am in Raipur, I am in Chhattisgarh. I buy from the dealers here in Raipur.
मैं रायपुर में, मैं छत्तीसगढ़ में हूं। मैं यहां रायपुर के डीलर्स उनसे लेता हूं।
agent
59.5s
Raipur's dealers, okay. How far is Raipur, by the way?
रायपुर के डीलर्स, ओके। रायपुर कितना दूर पड़ता है बाय द वे?
customer
61.2s
200 kilometers.
200 किलोमीटर।
agent
62.2s
Okay, okay.
ओके ओके।
customer
63.2s
200 kilometers.
200 किलोमीटर।
agent
64.0s
So they give the material with TC?
तो वो टीसी के साथ देते हैं मटेरियल?
customer
65.1s
Yes, with TC.
हां, टीसी के साथ में।
agent
66.1s
Which brand do they provide, sir?
कौन सा ब्रांड का देते हैं सर?
customer
67.1s
I take primary, brother.
प्राइमरी लेता हूं भैया मैं।
agent
68.5s
Only primary? Which one in primary? I mean...
खाली प्राइमरी? प्राइमरी में कौन सा? मतलब...
customer
69.8s
SAIL, Tata, Vizag, VSP.
agent
71.8s
Okay, okay.
ओके ओके।
agent
73.2s
Okay, okay. I'll do one thing then, sir, uh give me two-three hours, sir, I will send you its pricing and all. You need it at 495677 itself?
ठीक है, ठीक है। मैं सर फिर एक काम करता हूं, अह मेरे को सर दो-तीन घंटे दे दो, मैं आपको भेजता हूं इसका प्राइसिंग वगैरह। आपको 495677 यहीं पे चाहिए?
customer
78.4s
Yes, this is the pincode.
जी, ये पिन कोड है।
agent
79.3s
Yes, you need it here.
हां, यहीं पे चाहिए।
customer
80.0s
New Industrial Area.
न्यू इंडस्ट्रियल एरिया।
agent
81.2s
Yes, okay sir. Sir, and your good name, sir?
हां, ओके सर जी। सर और गुड नेम सर?
customer
82.7s
Saket.
साकेत।
agent
83.9s
Saket ji, okay.
साकेत जी, ओके।
agent
85.2s
Sir, I'll give the quotation and all then, right?
सर मैं देता हूं फिर कोटेशन वगैरह ना?
customer
86.5s
Yes, yes.
जी जी।
agent
87.2s
And sir, I wanted to tell you one more thing, the payment terms are advance, so that will work, right? Against the PI.
और सर मैं एक चीज और बताना चाह रहा था, पेमेंट टर्म्स एडवांस रहते हैं, तो वो चलेगा ना? पीआई के अगेंस्ट में।
customer
90.4s
Yes, it will work.
हां चलेगा।
agent
91.4s
Okay. Okay, sir.
ओके। ओके सर।
customer
95.2s
Hello.
हेलो।