Call 21112178876153861 2026-09-07 · Abdul Ansari · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | customer_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any of the required fields; only 'HR' was mentioned without specifics on grade, size, quantity, or location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
Agent did not acknowledge a platform submission, instead referencing a previous conversation about a price quote.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked for the competitor's make, failing to meet the minimum threshold of two questions for a partial pass.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
price
60, 60 rupees का rate है।
did well
No unnecessary re-pitching
Okay, okay sir. Alright sir. Thank you. I was just asking this. Okay.
Summary
This was a follow-up call regarding a previously quoted price for HR material. The customer stated they are getting a rate of ₹60 from SAIL. The agent asked to confirm the competitor's make and, upon hearing it was SAIL, ended the call without any attempt to negotiate, counter-offer, or set a next step.
Coaching
When a customer states a competitor's price, your goal is to gather information to build a counter-offer, not just to end the call. After learning the make was SAIL, you should have tried to re-engage on value or set a follow-up.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
Agent did not acknowledge a platform submission, instead referencing a previous conversation about a price quote. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any of the required fields; only 'HR' was mentioned without specifics on grade, size, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Okay, which make is yours, sir? Agent only asked for the competitor's make, failing to meet the minimum threshold of two questions for a partial pass. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent ended the call immediately after getting competitor information, with no attempt at closure or setting a next step. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay, okay sir. Alright sir. Thank you. I was just asking this. Okay. Agent did not perform any unnecessary re-pitching. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | 60, 60 rupees का rate है। |
Okay, which make is yours, sir? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.736 heavy | 16.2s | 5.8s | 32.0s | 3.8s | 344.4 | 0 | 7 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
हेलो
agent
1.5s
Yes.
हां जी।
customer
2.0s
Hello.
हेलो।
agent
2.5s
Yes sir, Abdul speaking from JSW.
हां सर, अब्दुल बात कर रहा हूं JSW से।
customer
4.5s
Yes, tell me.
हां बताइए।
agent
5.4s
I was talking about the HR rate I gave you, I had said 63.5, right? That 60 delivered.
वही बात कर रहा जो आपका जो HR का मैं rate दिया था आपको, 63 5 बोल दिया था ना वो 60 delivered.
customer
9.1s
Uh huh.
हं हं।
agent
9.9s
So at what price were you getting it, sir? That's why I called to ask, sir. At what price were you getting it delivered?
तो आपको कितना में मिल रहा था सर? इसलिए मैं थोड़ा पूछने के लिए फोन किया हूं सर। कितना में मिल रहा था delivered?
customer
12.8s
60, the rate is 60 rupees.
60, 60 rupees का rate है।
agent
14.5s
Okay, which make is yours, sir?
अच्छा, कौन सा make का है सर आपका?
customer
16.2s
Whatever the make, the rate is 60 rupees.
Make कोई भी हो, rate 60 rupees का है।
agent
18.2s
No, that's fine, sir, no issue. But I wanted to know the make. I also have to give a reason in my system, right?
नहीं, ठीक है वो चीज सर, कोई issue नहीं है। पर मैं make जानना चाह रहा था। मुझे भी reason देना पड़ेगा ना मेरे system में।
customer
22.0s
Make is SAIL.
Make SAIL का।
agent
23.0s
Okay, okay sir. Alright sir. Thank you. I was just asking this. Okay.
अच्छा, okay सर। ठीक है सर। Thank you. मैं यही पूछ रहा था। ठीक है।