Call 21112178885893422 2026-09-08 · Rohit Mishra · 5:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | — | full conversation 67 turns, clean transcript (0% inaudible) | Hindi | 67 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
spec_not_available
Customer requires custom slitting to 392mm width, which is a non-standard specification the agent needs to verify with the team.
4 · Sentiment
the CUSTOMER
+0.54
confidence high · +6/−1
from 14 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Revalidate every field
The agent successfully revalidated product/grade, dimensions, quantity, and location, but did not ask about the customer's required delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
The agent asked about end-use, current suppliers, and payment terms, but missed asking about total monthly requirement and potential share-of-wallet.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
This GI sheet of yours, right? Hmm hmm, वो था नीचे वाला तो था आपका कितना 1.5, 1.2, 1.4।
Closure with price & timeline
I'll have to check for today. I'll tell you, I'll tell you the delivered rates.
Summary
The customer had a complex requirement for ~11 tons of GI sheets with custom slitting, which initially had items below MOQ. The agent worked with the customer to revise the quantities and dimensions to create a serviceable order. The agent gathered all necessary details and committed to reverting with a delivered price after checking the feasibility of the custom slitting.
Coaching
When revalidating the customer's requirement, remember to also ask for their required delivery timeline to set correct expectations on stock and dispatch.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | This GI sheet of yours, right? Hmm hmm, वो था नीचे वाला तो था आपका कितना 1.5, 1.2, 1.4। The agent immediately referenced the customer's existing requirement from the platform, showing he had reviewed it beforehand. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | total quantity आपका कितना रहेगा? ... 80 GSM ना? ... लेंथ 2450 mm. ... And your delivery location will be Raipur. The agent successfully revalidated product/grade, dimensions, quantity, and location, but did not ask about the customer's required delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | Is this for yourself or is it, I mean, project-based? ... So in Raipur, where do you buy from right now, by the way? ... All of this will be on advance, will that work? The agent asked about end-use, current suppliers, and payment terms, but missed asking about total monthly requirement and potential share-of-wallet. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I'll have to check for today. I'll tell you, I'll tell you the delivered rates. The agent committed to providing a delivered price after checking feasibility, which is the correct closure for a complex, non-stock requirement. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | This GI sheet of yours, right? The agent remained focused entirely on the customer's specific GI sheet requirement and did not attempt to pitch any other irrelevant products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.487 | 62.2s | 65.4s | 211.4s | 10.4s | 347.3 | 0 | 33 | 34 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello
हेलो
agent
1.4s
Harshad ji, Rohit speaking.
हर्षद जी, रोहित बात कर रहा हूं।
customer
3.2s
Yes, good afternoon sir. I was just thinking of you, sir.
हां, गुड आफ्टरनून सर। आपको ही याद कर रहा था सर।
agent
5.2s
Oh. Actually at this time
अच्छा। एक्चुअली इस टाइम पे
customer
6.0s
that a call will definitely come from JSW One.
कि JSW One से तो फोन आएगा ही।
agent
7.3s
What my problem is, I'll tell you. This GI sheet of yours, right? Hmm hmm. The one below was, how much was it, 1.5, 1.2, 1.4. Hmm hmm. And you wanted all of this split. So this, actually, what will be your total quantity?
मेरा दिक्कत क्या है मैं आपको बताता हूं। ये जो आपका GI sheet था ना, हम्म हम्म, वो था नीचे वाला तो था आपका कितना 1.5, 1.2, 1.4। हम्म हम्म। और ये सारा आपको स्प्लिट करके चाहिए था। तो ये ना एक्चुअली, टोटल क्वांटिटी आपका कितना रहेगा?
customer
15.6s
Total ten tons.
टोटल दस टन।
agent
17.0s
It will be ten tons. What will be your size?
दस टन रहेगा। क्या साइज रहेगा आपका?
customer
18.4s
Mix.
मिक्स।
agent
19.1s
It will be mixed. That's the problem I'm facing. For 1.2, yours is coming to 0.75. 0.75 metric tons. And that is lower than MOQ. Because of that, I'm facing a bit of an issue. And for the rest
मिक्स रहेगा। वही दिक्कत आ जा रहा है मेरा। 1.2 का तो 0.75 आपका हो रहा है। 0.75 metric tons। और वो है लोअर देन MOQ। उसके चलते थोड़ा इशू आ रहा है मेरा। और बाकी का तो
customer
25.0s
Okay, so will I get a single size?
अच्छा तो एक सिंगल साइज मिल जाएगा?
agent
26.6s
Yes, in single size, you can take two sizes. Five tons each.
हां, सिंगल साइज में दो दो साइज ले सकते हैं। पांच-पांच टन का।
customer
28.9s
So 1. 1.5 and 1 1.8.
तो 1. 1.5 और 1 1.8।
agent
31.1s
1.5 and 1.8.
1.5 और 1.8।
customer
32.8s
Merging these two, ten tons, whatever width, length, I just need the length to be twenty-four hundred, 2450 or 2460. And the rest of the width
ये दोनों मर्ज करके दस टन जो भी विड्थ लंबाई मेरे को बस लेंथ जो है वो चौबीस सौ 2450 या 2460 लगेगा। और बाकी जो विड्थ
agent
39.5s
2450. Wait, let me write it down.
2450। रुकिए मैं लिख लेता हूं।
customer
40.8s
Yes.
हां।
agent
41.4s
I'll write it down. 80 GSM, right?
मैं लिख लेता हूं। 80 GSM ना?
customer
42.6s
80 GSM. Yes, now you tell me, what length did you say?
80 GSM। हां, अभी मेरे को आप ये बताइए, लेंथ कितना कहा आपने?
agent
44.9s
Length 2450 mm.
लेंथ 2450 mm।
customer
46.3s
2450 mm, right? 1.5 mm thickness.
2450 mm है ना? 1.5 mm थिकनेस।
agent
48.0s
2450 to 2460.
2450 से 2460।
customer
49.5s
Anything in this range will work. And the width, the breadth, if you can provide it slit, yes, then in 1.5
ये रेंज में कुछ भी चलेगा। और विड्थ जो है, चौड़ाई, आप स्लिट करके अगर दे पाएं, हां, तो 1.5 में
agent
54.4s
Slitting in 1.5?
1.5 में स्लिटिंग?
customer
55.6s
Won't slitting be possible in that?
उसमें नहीं होगा स्लिटिंग?
agent
56.7s
In 1.5? Oh, you're talking about 1.5 thickness. I thought you wanted 1.5 mm slitting.
1.5 में? अच्छा 1.5 थिकनेस में आप बोल रहे हैं। मेरे को लगा आप 1.5 mm का स्लिटिंग चाहिए आपको।
customer
60.1s
No no no, 1.5 thickness. Yes, in that it will be 392.
नहीं नहीं नहीं, 1.5 थिकनेस। हां, उसमें जो रहेगा 392।
agent
62.5s
392, in the 1.5 one.
392, 1.5 वाले में।
customer
63.9s
Yes.
हां।
agent
64.6s
Okay, 392, alright.
अच्छा, 392, ठीक है।
customer
65.7s
Yes, get this done for me, around three tons.
हां, ये मेरे को आप तीन टन के आसपास ये करवा दीजिएगा।
agent
67.5s
Two, yes. Three tons.
टू, हां। तीन टन।
customer
68.5s
This is done. And the rest will be our normal 1250 sheet.
ये हो गया। और बाकी नॉर्मल अपना 1250 का शीट रहेगा।
agent
71.1s
In 1.8?
1.8 में?
customer
71.9s
No, in 1.5. Whatever three more tons will be there.
नहीं, 1.5 में। जो भी तीन टन और रहेगा।
agent
73.8s
Okay.
अच्छा।
customer
74.6s
And then for the rest, in 1.8, you can do the remaining five-six tons, full 1250 by 2450 or 60. Normal sheet.
और फिर बाकी 1.8 में आप कर दीजिए बचा हुआ जो पांच-छह टन, पूरा 1250 by 2450 या 60। नॉर्मल शीट।
agent
79.5s
In 1.8, right? 1250 by 2450.
1.8 में ना? 1250 by 2450।
customer
81.4s
Yes, 2450.
हां, 2450।
agent
83.6s
Now I'll repeat it for you once, okay? So these are three GI sheets, 80 GSM, regular spangle. Now, your 1.5 has slitting 392. There's another 1.5, that is also three tons. Its width is 1250, 2450 is the length in all of them. Hmm. Okay? And one in 1.8 will be your three tons, in which the length and width are 1250 and 2450.
अभी मैं एक बार रिपीट करता हूं आपको, हां? तो ये GI sheet तीनों हैं, 80 GSM का है, रेगुलर स्पेंगल है। अब आपका 1.5 में स्लिटिंग 392। एक और 1.5 है, वो भी तीन टन है। उसका विड्थ है 1250, 2450 is the length सब में। हम्म। ठीक है? और एक 1.8 में हो जाएगा आपका तीन टन, जिसमें 1250 और 2450 है लेंथ विड्थ।
customer
94.0s
Yes, 1250 by 2400. That 1.8 straight
हां, 1250 में 2400। वो 1.8 का सीधा
agent
95.9s
Yes.
हां।
customer
96.4s
Three-three tons of that and for 1.8, make it five tons.
तीन-तीन टन उसका और 1.8 का आप पांच टन कर लीजिए।
agent
98.4s
Five tons. Okay. Yes. All of this will be on advance, will that work?
पांच टन। ठीक है। हां। ये सारा एडवांस पे रहेगा, चलेगा ना?
customer
100.6s
Yes.
हां।
agent
101.3s
And your delivery location will be Raipur.
और ये आपका डिलीवरी लोकेशन हो जाएगा रायपुर।
customer
103.1s
Raipur.
रायपुर।
agent
103.9s
Yes, Raipur.
हां, रायपुर।
customer
104.8s
Raipur, Chhattisgarh. 492001.
रायपुर, छत्तीसगढ़। 492001।
agent
107.1s
Okay, okay, okay. 492001, right? Okay, okay, okay. Let's go, it's done. Done.
ठीक है, ठीक है, ठीक है। 492001 है ना? ठीक है, ठीक है, ठीक है। चलिए, हो गया। डन।
customer
110.6s
And I have one more project in which 30 tons of 1.5 mm will be required. Hmm. But in that, the width will be entirely slitted, throughout. It will be slitted.
और एक और मेरे पास प्रोजेक्ट है जिसमें 30 टन 1.5 mm का लगेगा। हम्म। लेकिन उसमें जो विड्थ है, वो मेरा स्लिटिंग का रहेगा पूरा थ्रूआउट। स्लिटिंग रहेगा।
agent
116.5s
Okay. Is this for yourself or is it, I mean, project-based?
अच्छा। ये आपका खुद के लिए है या फिर आप मतलब प्रोजेक्ट बेस्ड है ये?
customer
119.0s
I mean, this is for myself. The project-based one, which will be 30 tons, that is a single size for cable tray. Hmm. 15000, 15 kilometers. Okay. So in that, the entire
मतलब मेरे खुद के लिए तो ये हो गया। प्रोजेक्ट बेस्ड जो अभी वो 30 टन का रहेगा, वो सिंगल साइज है केबल ट्रे। हम्म। 15000, 15 किलोमीटर का। ठीक है। तो उसमें पूरा
agent
125.6s
So in Raipur, where do you buy from right now, by the way?
तो रायपुर में आप अभी कहां से लेते हैं वैसे?
customer
127.3s
From local traders here.
यहीं लोकल ट्रेडर्स।
agent
128.5s
You buy from local. Okay.
लोकल से लेते हैं। ठीक है।
customer
129.3s
Yes, like there is one, your, there are some profile sheet manufacturers. And some traders.
हां, जैसे कि एक वो हैं, आपके प्रोफाइल शीट मैन्युफैक्चरर्स हैं कुछ। और कुछ ट्रेडर्स हैं।
agent
132.6s
Yes yes, there are.
हां हां, है।
customer
133.7s
There are some traders, so they all give it together, however the arrangement is made.
कुछ-कुछ ट्रेडर्स हैं, तो इन लोग सब मिलजुल के देते हैं, जैसा भी व्यवस्था होता है।
agent
136.3s
Hmm.
हम्म।
customer
137.0s
ANMS comes from Bilaspur.
एएनएमएस का आता है बिलासपुर से।
agent
139.1s
Hmm. Okay, no problem. I'll get it checked once by my team.
हम्म। ठीक है, नो प्रॉब्लम। मैं एक बार चेक करवा लेता हूं अपनी टीम से।
customer
142.2s
What is the current rate?
क्या रेट अभी चल रहा है?
agent
143.6s
I'll have to check for today. I'll tell you, I'll tell you the delivered rates.
चेक करना होगा मुझे आज का। मैं आपको बताता हूं ना, डिलीवर्ड रेट्स बताता हूं।
customer
146.1s
Okay.
ठीक है।
agent
146.7s
Okay? Okay.
ठीक है? ओके।
customer
147.5s
Okay.
अच्छा।