Call 21112178886168811 2026-09-08 · Abdul Ansari · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | — | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | customer_led (campaign_name:medium) |
Audio: clear: There is some background noise on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
spec_not_available
Customer requested a '550 coating' which the agent confirmed was not available.
4 · Sentiment
the CUSTOMER
+0.50
confidence high · +2/−0
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any of the five required fields (product, size, quantity, location, timeline).
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's business or needs.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
After confirming the material was unavailable, the agent did not propose an alternative, offer a price, or set a timeline for follow-up.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
We had spoken, right? You had a requirement for GP coil.
No unnecessary re-pitching
You had a requirement for GP coil.
Summary
The agent followed up on a GP coil requirement. The customer immediately asked for a non-standard '550 coating'. The agent confirmed this spec was not available and agreed to the customer's request to send details on the standard coating for his own client's approval.
Coaching
When a specific spec is unavailable, pivot to discovery to understand the customer's end-use to see if an available alternative could work.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | We had spoken, right? You had a requirement for GP coil. The agent correctly referenced the customer's existing requirement without starting from scratch. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any of the five required fields (product, size, quantity, location, timeline). |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
After confirming the material was unavailable, the agent did not propose an alternative, offer a price, or set a timeline for follow-up. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | You had a requirement for GP coil. The agent did not pitch any unnecessary products and remained focused on the customer's stated need. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.524 | 13.1s | 11.9s | 35.0s | 3.5s | 242.7 | 0 | 8 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
3.5s
Hello?
हेलो?
agent
4.3s
Yes.
हां जी।
agent
5.0s
Varun ji, Abdul speaking, sir, from JSW.
वरुण जी, अब्दुल बात कर रहा हूं सर, जेएसडब्ल्यू से।
customer
8.2s
From where?
कहां से जी?
agent
9.0s
JSW, I'm calling from JSW. We had spoken, right? You had a requirement for GP coil.
जेएसडब्ल्यू, जेएसडब्ल्यू से बात कर रहा हूं। आपसे बात हुई थी ना, जीपी कॉइल का रिक्वायरमेंट था आपका।
customer
12.8s
Yes, yes.
हां जी, हां जी।
agent
14.0s
Do you have a requirement for material now?
अभी मटेरियल का रिक्वायरमेंट है क्या?
customer
16.2s
So, for us, the coating, like your Z 275 comes, right? There's one 550 that comes. Do you have that?
तो हमारे पास ना कोटिंग जैसे आपका Z 275 आता है ना? एक 550 आता है। वो है आपके पास?
agent
22.0s
Hmm.
हम्म।
customer
23.2s
Hmm.
हम्म।
agent
24.5s
550 coating?
550 कोटिंग?
customer
25.8s
Meaning Z...
मतलब Z...
agent
26.3s
Not right now, it's not available currently. It's not available right now, sir. Sorry, sorry. Okay.
अभी नहीं, अभी करंट में अभी अवेलेबल नहीं है। अभी अवेलेबल नहीं है सर। सॉरी, सॉरी। ओके।
customer
29.5s
Send me the coating standard once. After getting it approved by the customer, I will take the material. I need it in 1.2 mm.
मुझे एक बार ना कोटिंग का स्टैंडर्ड भेज दो। मैं कस्टमर से अप्रूव करवा के ना, मैं माल ले लूंगा। 1.2 mm में चाहिए।
agent
33.8s
Okay sir.
ओके सर।