Call 21112178944852522 2026-09-15 · Rohit Mishra · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | customer_led (campaign_name:medium) |
Audio: clear: Slight background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the end use (trading) but missed all other discovery questions like monthly volume or current brands.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent only said "I'll send it" without committing to a specific price or a timeline for the quote, and made no attempt to close.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent confirmed product, quantity, and location, but missed thickness/grade and timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
You were creating something in the app just now, you were trying to create it.
No unnecessary re-pitching
Okay, I'll send it.
Summary
The customer had initiated a requirement for TMT on the JSW One app. The agent called to follow up, confirmed the product (TMT), quantity (42 tons), and delivery location (Hansi). The agent identified the customer as a trader and ended the call by promising to send the required information.
Coaching
After confirming the basic requirement, ask discovery questions about the customer's business (e.g., monthly volume, current suppliers) to build rapport and create a stronger closing argument.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You were creating something in the app just now, you were trying to create it. Agent correctly referenced the customer's recent activity on the app. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | For what item? ... where do you need it? ... It's 42 ton. Agent confirmed product, quantity, and location, but missed thickness/grade and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Is it project related or for trading? Agent only asked about the end use (trading) but missed all other discovery questions like monthly volume or current brands. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent only said "I'll send it" without committing to a specific price or a timeline for the quote, and made no attempt to close. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay, I'll send it. Agent did not re-pitch the platform or other products, keeping the call focused on the customer's stated need. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.677 | 15.9s | 7.6s | 44.5s | 3.4s | 279.2 | 0 | 13 | 10 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
1.6s
Hello?
हेलो?
agent
2.0s
Aviral ji, hello.
अविरल जी, नमस्ते।
customer
3.2s
Hello.
नमस्ते जी।
agent
4.0s
Rohit was speaking from JSW One.
रोहित बात कर रहा था JSW One से।
customer
5.8s
Yes, yes, please speak.
हां जी, हां जी, बोलिए जी।
agent
7.2s
Aviral ji, was there any requirement? You were creating something in the app just now, you were trying to create it.
अविरल जी, कुछ requirement थी क्या? आप अभी app में कुछ बना रहे थे, कोशिश कर रहे थे बनाने का आप।
customer
10.9s
I was searching for V2V.
V2V के लिए search कर रहे थे।
agent
12.6s
Yes, yes.
हां हां।
customer
13.3s
Yes, yes, speak.
जी जी, बोलिए।
agent
14.8s
Okay, do you have any requirement right now?
अच्छा, अभी कुछ है requirement आपका?
customer
16.5s
Yes, yes.
हां हां।
agent
17.3s
For what item?
किस चीज का है?
customer
18.1s
For TMT.
TMT का।
agent
18.8s
Okay, where do you need it?
Okay, कहां पे चाहिए?
customer
20.1s
In Hansi.
हांसी में।
agent
21.3s
Okay, okay.
अच्छा, okay.
agent
22.6s
Send it, no? Give me the requirement, I'll send it.
भेजिए ना, मेरे को requirement दीजिए, मैं भेजता हूं।
customer
24.9s
It's 42 ton.
42 ton है।
agent
26.4s
Okay.
अच्छा।
agent
27.3s
Is it project related or for trading?
कोई project related है या फिर trading के लिए है?
customer
29.9s
For trading.
Trading के लिए।
agent
31.3s
Okay, I'll send it.
ठीक है, मैं भेजता हूं।