JSWOzonetel · Call Analysis

Call 21112178877536811 2026-09-07 · sudeeps · 2:48

CampaignDispositionCould we hear it?Language TurnsPitch type
MSME_IS_India_ProductOpps_Reg_Acc General Enquiry full conversation 37 turns, clean transcript (3% inaudible) Hindi 37 customer_led (campaign_name:medium)
Audio: noisy: Significant background noise and chatter on the customer's side, but the main conversation is mostly clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
7.5/10
short or unclear
USP relevance: none

2 · Customer quality

the LEAD we handed over
1 /4 flags
MOQ: 1.3 MT None

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
+0.20
confidence high · +2/−1 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−1.5 pts Revalidate every field Agent confirmed product, dimensions, quantity, and delivery location, but did not ask about the required delivery timeline.
How ankit mistry did it on a 10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts Discovery (5 Qs, woven naturally) Agent asked about end application, competing brands, and payment terms, but missed monthly tonnage and share of wallet.
How ankit mistry did it on a 10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Uh, sir, your company was registered on our portal and I can see that you have made an inquiry for CR material...
Closure with price & timeline
Okay, give me some time, I will send the quotation. Okay?

Summary

The customer inquired about 1.3 tons of CR material. The agent correctly identified this was below the Minimum Order Quantity and proposed a 3-ton order. The customer accepted this for pricing purposes. The agent confirmed the material specs and delivery location (Vasai) and promised to send a quotation.

Coaching

You successfully upsold the customer to the MOQ. To better understand the full opportunity, remember to ask for their total monthly requirement during discovery.
Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
CL1 Opener acknowledges platform submission 2 pass – 2.0
Uh, sir, your company was registered on our portal and I can see that you have made an inquiry for CR material...
The agent correctly acknowledged the customer's portal submission at the start of the call.
CL2 Revalidate every field 3 partial 4 1.5
I can see that you have made an inquiry for CR material, 1.2 by 1250 by 2500. And the quantity is somewhat around 1.3 tons... I wanted to understand, where is the delivery for this? Kandivali East?
Agent confirmed product, dimensions, quantity, and delivery location, but did not ask about the required delivery timeline.
CL3 Discovery (5 Qs, woven naturally) 2 partial 3 1.0
And what is your end application? What do you make?... Any specific make आपका अप्रूव्ड है? Like Tata, SAIL, or ऐसा कुछ है?... payment terms will be 100% advance against PI. That is okay?
Agent asked about end application, competing brands, and payment terms, but missed monthly tonnage and share of wallet.
CL4 Closure with price & timeline 2 pass – 2.0
Okay, give me some time, I will send the quotation. Okay?
The agent committed to providing a price via a quotation, setting a clear next step.
CL5 No unnecessary re-pitching 1 pass – 1.0
The agent correctly focused on the customer's specific inquiry and did not waste time re-pitching the entire JSW portfolio.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.636 40.4s 23.1s 104.5s 9.0s 378.7 0 19 18 15

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent
3.1s
Hello, Mr. Dinesh Raval from A C H [inaudible]
customer
4.5s
Yeah, who's this?
agent
5.4s
Dinesh ji, Sudip here from JSW One MSME, Jindal Steel.
दिनेश जी, सुदीप हियर फ्रॉम जे एस डब्ल्यू वन एम एस एम ई, जिंदल स्टील।
customer
8.0s
Yeah, Sudip ji.
agent
8.8s
Uh, sir, your company was registered on our portal and I can see that you have made an inquiry for CR material, 1.2 by 1250 by 2500. And the quantity is somewhat around 1.3 tons. For which we have an MOQ policy, sir. In this, I can get three tons done for you. 1.3 will not be possible. So is that okay with you?
अह, सर जी, ये आपका कंपनी रजिस्टर्ड था हमारे पोर्टल पर और I can see that you have made an inquiry for CR material, 1.2 by 1250 by 2500. And the quantity is somewhat around 1.3 tons. जिसके लिए we have a MOQ policy, sir. इसमें मैं आपको three tons करवा के दे सकता हूं। 1.3 नहीं पॉसिबल होगा। So that is okay with you?
customer
18.0s
Three tons... you can do three tons? You can't do less than that?
Three tons... three tons अह आप कर सकते हो? उससे कम नहीं कर सकते?
agent
20.4s
Cannot do.
नहीं कर सकते।
customer
21.5s
Three tons means, right now I have, I guess, something like 1.3 tons, right? Around 15 sheets, 20 sheets, how many sheets is that?
Three tons मतलब अभी मैंने I guess कुछ 1.3 tons है ना? अराउंड 15 sheets, 20 sheets, कितना शीट्स होता है?
agent
24.5s
14 sheets. 14 sheets is 1.3 tons.
customer
26.4s
14 sheets is 1.3 tons. Meaning I have to do around double.
14 sheets is 1.3 tons. मतलब अराउंड डबल करना है।
agent
28.5s
Double and even more than that.
डबल और उसके ऊपर और।
customer
29.4s
30... 30, 30 sheets basically.
agent
31.2s
30, 32 sheets, yes.
customer
32.8s
Hm hm hm. So what can be done?
हम्म हम्म हम्म। तो क्या कर सकते हैं?
customer
35.0s
Okay, what is the pricing, sir?
ठीक है, pricing क्या है सर?
agent
36.5s
What is it?
क्या है?
customer
37.2s
What is the pricing now?
Pricing क्या है अभी?
agent
38.0s
I am entering the inquiry in the system for you. I just need two minutes of your time. I wanted to understand, where is the delivery for this? Kandivali East?
मैं सिस्टम में इंक्वायरी आपको दे रहा हूं। मेरेको बस दो मिनट चाहिए आपका। मैं समझना था इसका delivery कहां पे है? Kandivali East?
customer
42.2s
No, Vasai.
नहीं, वसई।
agent
43.2s
It's in Vasai. You have entered your address, one second. The address you have entered is Gala number, Murtaza Industrial Estate, Vasai. Correct? 401208.
वसई में है। आपका डाला हुआ है आपका एड्रेस, एक सेकंड। आपने जो एड्रेस डाला है that is Gala number, Murtaza Industrial Estate, Vasai. Correct? 401208.
customer
48.0s
Correct. So that is the Vasai address.
Correct. तो वसई का ही एड्रेस है।
agent
49.6s
Okay, this is your Vasai address. Okay. Uh, second thing, payment terms will be 100% advance against PI. Is that okay?
अच्छा, यह वसई का एड्रेस है आपका। Okay. अह, दूसरी चीज, payment terms will be 100% advance against PI. That is okay?
customer
53.6s
Yeah.
agent
54.2s
And what is your end application? What do you make?
और end application क्या है आपका? क्या बनाते हो आप?
customer
55.8s
We used to make machines, so we had to make those covers.
हम मशीन्स बनाते थे, तो हमें वो कवर्स बनाने होते थे।
agent
58.0s
You are making machine covers?
मशीन का कवर बना रहे हैं?
agent
59.8s
Okay. Which machine is this?
Okay. कौनसी मशीन है यह?
customer
61.2s
It's an SPM, sir.
एस पी एम है सर।
agent
62.8s
Is any specific make approved by you? Like Tata, SAIL, or something like that?
Any specific make आपका अप्रूव्ड है? Like Tata, SAIL, या ऐसा कुछ है?
customer
65.4s
No.
नहीं।
agent
66.0s
Any brand will do, okay?
Any brand will do, okay ना?
customer
67.0s
Yeah.
agent
67.6s
Okay. Do you need pallet packing?
Okay. पैलेट पैकिंग चाहिए?
customer
68.8s
It's fine even if there is pallet packing.
पैलेट पैकिंग रहेगा तो भी चलेगा।
agent
70.4s
It's fine even if there isn't. Okay, I will check and let you know. Yes.
नहीं रहेगा तो भी चलेगा। ठीक है, मैं चेक करके देता हूं। Yes.
agent
72.8s
Okay, give me some time, I will send the quotation. Okay?
Okay, मेरेको थोड़ा टाइम दीजिए, मैं कोटेशन भेज देता हूं। Okay?
customer
75.2s
Okay.
ठीक है।