21112178970793471 · Call

Call 21112178970793471 2026-09-18 · Abdul Ansari · 0:42

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_Reg_Acc	General Enquiry	full conversation 8 turns, clean transcript (0% inaudible)	Hindi	8	customer_led (campaign_name:medium)

Audio: clear: Some background noise is present on the customer's side but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The call ended before any requirement details could be revalidated.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission The agent did not acknowledge the customer's platform submission before the customer cut the call short.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) The call was too short for any discovery questions to be asked.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

No unnecessary re-pitching

This is Abdul speaking, sir, from JSW.

Summary

The agent introduced himself, but the customer immediately stated they were busy and would call back later. The agent pivoted by asking the customer to send their inquiry via WhatsApp, to which the customer agreed. The call ended without any discussion of requirements.

Coaching

When a customer has already submitted a requirement online, open by referencing that submission (e.g., 'Calling about the HR Coil requirement you placed on our platform') to show you're not starting from scratch.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	The agent did not acknowledge the customer's platform submission before the customer cut the call short.
CL2 Revalidate every field	3	fail	0	0.0	The call ended before any requirement details could be revalidated.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The call was too short for any discovery questions to be asked.
CL4 Closure with price & timeline	2	fail	–	0.0	The call did not progress to the point of discussing price or timelines.
CL5 No unnecessary re-pitching	1	pass	–	1.0	This is Abdul speaking, sir, from JSW. The agent did not pitch any products, thus avoiding any unnecessary re-pitching.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.628	4.9s	2.9s	34.2s	2.3s	too short	0	4	4	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello?

हॅलो?

agent

1.7s

Hello.

हॅलो।

customer

2.2s

Yes.

हां जी।

agent

2.8s

This is Abdul speaking, sir, from JSW.

अब्दुल बात कर रहा हूं सर JSW से।

customer

5.2s

I will call back after some time.

रिंग करता हूं बाद में थोड़ी देर के बाद।

agent

7.0s

I have sent a WhatsApp, sir, you can send the inquiry, okay?

मैं WhatsApp कर दियो ना सर आप इंक्वायरी भेज दीजिए ठीक है?

customer

9.4s

Yes, yes.

हां हां।

agent

10.0s

Okay, okay.

ओके ओके।