Call 21112178946818341 2026-09-15 · Abdul Ansari · 4:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Wrap up time exceeded :0 | full conversation 77 turns, clean transcript (1% inaudible) | Hindi | 77 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +5/−5
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Closure with price & timeline
Despite the customer being ready to buy immediately, the agent did not provide a price and ended the call by promising to send a rate later.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent discovered end application, current brand, and JSW share, but missed asking about total monthly requirement and payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Uh sir, you had placed an inquiry, I think for CR one.
Revalidate every field
Where do you need the delivery?
Summary
The customer, an almirah manufacturer in Gujarat, inquired about CR coil. They confirmed a need for ~60 tons across multiple thicknesses and were ready to purchase immediately. The agent validated all requirements and confirmed local stock availability in Ahmedabad, but failed to provide a price on the call, ending with a promise to send a quote.
Coaching
The customer was ready to buy immediately. You confirmed stock and location, but you must provide the price on the call to close the deal, instead of ending with 'I'll give you the rate'.
Missed:
CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, you had placed an inquiry, I think for CR one. Agent correctly referenced the customer's platform inquiry at the start of the call. |
| CL2 Revalidate every field | 3 | full | 5 | 3.0 | Where do you need the delivery? Agent successfully revalidated all 5 key fields: product/grade, thickness, quantity, delivery location, and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | What do you do? Do you make furniture or Agent discovered end application, current brand, and JSW share, but missed asking about total monthly requirement and payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Despite the customer being ready to buy immediately, the agent did not provide a price and ended the call by promising to send a rate later. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I have my own warehouse in Ahmedabad, okay? The material will go from there. Agent stayed focused on the customer's CR requirement and reinforced a relevant USP (local stockyard) without re-pitching other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.53 | 71.3s | 63.2s | 161.5s | 7.6s | 359.3 | 0 | 39 | 38 | 21 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
6.0s
Hello
हेलो
customer
6.9s
Yes
हां
agent
7.5s
Yes, am I speaking with Shri Mangalam Furnitures, sir?
या श्री मंगलम फर्नीचर्स बात कर रहे हैं सर?
customer
9.7s
Yes, Shri Mangalam.
हां, श्री मंगलम
agent
10.8s
This is Abdul speaking, sir, from JSW One.
अब्दुल बात कर रहा हूं सर मैं जेएसडब्ल्यू वन से।
customer
12.9s
Speak, sir.
बोलो सर।
agent
13.8s
Uh sir, you had placed an inquiry, I think for CR one.
अह सर जी आपने कुछ इन्क्वायरी डाला था आई थिंक सीआर वन का।
customer
17.1s
Yes, I had placed an inquiry for CR one.
हां, सीआर वन का इन्क्वायरी डाला था।
agent
19.1s
So I was asking for that, do you need CR one or CR two, sir?
तो इसके लिए पूछ रहा था सीआर वन चाहिए कि सीआर टू चाहिए सर आपको?
customer
21.4s
I need furniture grade, CR one.
फर्नीचर ग्रेड चाहिए सीआर वन।
agent
22.8s
CR two... in furniture, CR two is used more.
सीआर टू फर्नीचर में ज्यादा सीआर टू लगता है।
customer
25.3s
Okay.
अच्छा।
agent
26.2s
Hmm. It's CR two.
हम्म। सीआर टू होता है।
customer
27.6s
Yes.
हां।
agent
28.5s
What do you do? Do you make furniture or
क्या करते हैं आप? फर्नीचर बनाते हैं कि
customer
30.0s
We make almirahs, almirahs.
अलमीरा बनाते हैं, अलमीरा।
agent
31.2s
Yes, so both CR one and CR two work.
हां तो सीआर वन सीआर टू दोनों चलता है।
customer
33.2s
Okay. No problem, we'll take CR two.
अच्छा। कोई बात नहीं, सीआर टू लेंगे।
agent
35.3s
What's the difference in it, between CR one and CR two?
उसमें डिफरेंस क्या होता है सीआर वन सीआर टू में?
customer
37.1s
That's it, actually CR one is a bit hard, CR two is a bit soft, the material.
वही एक्चुअली सीआर वन थोड़ा हार्ड होता है, सीआर टू थोड़ा सॉफ्ट होता है मटेरियल।
agent
40.2s
Okay.
अच्छा।
customer
41.0s
Hmm.
हम्म।
agent
41.2s
CR two is used more in furniture.
फर्नीचर में ज्यादा सीआर टू लगता है।
customer
42.9s
But according to its softness, its hardness will reduce, right?
मगर वो सॉफ्ट के हिसाब से उसके हार्डनेस कम हो जाएगी ना?
agent
45.8s
Hardness, yes.
हार्डनेस, हां।
customer
46.9s
Hardness doesn't reduce, hardness depends on your, what do you call it, on the material property.
हार्डनेस कम नहीं होता, हार्डनेस डिपेंड करता है आपका, क्या बोलते हैं कि, मटेरियल प्रॉपर्टी के ऊपर।
agent
50.6s
Okay.
अच्छा।
customer
51.4s
Yes.
हां।
agent
52.1s
The one that comes for embossing, it's not that, right? Because a very soft material then
वो फिर एम्बॉस करने के लिए जो आता है वो तो नहीं होता है ना? क्योंकि एकदम सॉफ्ट मटेरियल फिर
customer
55.1s
No, no, it won't go into that, it won't go into that. Very soft is CR four. CR four, CR two, CR one go into that.
नहीं नहीं उसमें नहीं जाएगा, उसमें नहीं जाएगा। एकदम सॉफ्ट सीआर फोर जाता है। सीआर फोर, सीआर टू, सीआर वन उसी में जाता है।
agent
59.3s
Hmm, correct.
हम्म, बराबर।
customer
59.8s
No problem.
कोई बात नहीं।
agent
60.4s
CR two is used in almirahs.
अलमारी में जाता है सीआर टू।
customer
62.1s
Hmm. Besides, from where I used to take the coil, was taking, there two [inaudible] 513's CR one [inaudible]
हम्म। बाकी मैंने जहां से कोइल लेता था, ले रहा था, वहां दो [inaudible] 513 के सीआर वन [inaudible]
agent
66.2s
Okay, 513 is the grade for CR, 513 CR two.
अच्छा 513 ग्रेड ही होता है सीआर का, 513 सीआर टू।
customer
68.5s
Okay.
अच्छा।
agent
69.0s
Do you want CR one? You tell me, I will give CR one as well. I have... I have all the material.
सीआर वन देना है क्या? आप बोलिए मैं सीआर वन भी दे दूंगा। मुझे, मेरे पास सारा मटेरियल है।
customer
72.2s
Okay.
ओके।
agent
73.1s
Yes.
हां।
customer
73.6s
What what
क्या क्या
agent
74.0s
I was suggesting to you to take CR two. Otherwise, I also have CR one, you will get whatever you need.
मैं आपको इसलिए सजेस्ट कर रहा था कि सीआर टू आप ले लीजिए। अदरवाइज मेरे पास तो सीआर वन भी है, आपको जो चाहिए वो मिल जाएगा।
customer
77.9s
Give me the rate for both CR one and two.
सीआर वन, टू का दोनों का रेट दे दो ना।
agent
80.1s
Both, in one, tell me one, I'll give the rate. There's no difference in the rate. CR two is a common grade. So whichever you ask for, I will give you its rate.
दोनों, एक में, कोई एक बोलिए का रेट दे देंगे। रेट में डिफरेंस नहीं आता है। सीआर टू कॉमन ग्रेड है। तो जिसका बोलेंगे मैं उसका रेट दे दूंगा आपको।
customer
84.6s
Okay, give me the rate for CR two.
सीआर टू का रेट दे दो चलो।
agent
86.1s
Okay, done. By when do you need to purchase?
ठीक है, डन। कब तक परचेस करना है?
customer
88.3s
Uh, where are you calling from?
अह आप कहां से बोल रहे हो?
agent
89.9s
Mumbai head office.
मुंबई हेड ऑफिस।
customer
91.3s
Mumbai head office. I need, let's say, uh, two-three sizes. I need point four zero, four five, five zero, six zero.
मुंबई हेड ऑफिस। मुझे समझ लो, अह, दो तीन साइज चाहिए। मुझे पॉइंट फोर जीरो चाहिए, फोर फाइव चाहिए, फाइव जीरो चाहिए, सिक्स जीरो चाहिए।
agent
97.1s
How many tons of each?
कितना कितना टन?
customer
98.2s
One coil of each, meaning, you see, one coil is about eight tons, right?
सभी की एक-एक कोइल, यानी समझ लो ना, एक कोइल आठ-एक टन की आती है ना?
agent
101.5s
Okay.
ठीक है।
customer
102.5s
So around sixty tons like that, meaning two coils of five zero, hmm, two coils of four zero, two coils of four five, one coil of six zero.
तो ऐसी साठ टन के आसपास यानी दो कोइल फाइव जीरो की करनी है, हम्म, दो कोइल फोर जीरो की करनी है, दो कोइल फोर फाइव की करनी है, एक कोइल सिक्स जीरो की करनी है।
agent
109.3s
Okay.
ठीक है।
customer
110.2s
But its cutting length, I need to, uh, get it custom, meaning in five zero, I need to make it two thousand. Oh
मगर उसकी कटिंग लेंथ मुझे अह कस्टम करनी है, यानी फाइव जीरो में दो हजार करना है। अरे
agent
114.2s
Sir, it's like this, take some from me in the beginning at a normal rate, okay? Take one or two coils, I will get you some benefit in the next order, okay? In the next order... in the first order, we won't be able to give that much benefit. From the second order, I will get you a benefit, okay?
सर ऐसा है, मेरे से आप स्टार्टिंग में ले लीजिए कुछ नॉर्मल रेट से, ठीक है? एक दो कोइल ले लीजिए, आपको नेक्स्ट ऑर्डर में कुछ बेनिफिट करा दूंगा, ठीक है? नेक्स्ट ऑर्डर में, फर्स्ट ऑर्डर में उतना बेनिफिट नहीं करा पाएंगे। सेकंड ऑर्डर से आपको मैं बेनिफिट करा दूंगा, ठीक है?
customer
122.2s
Okay.
अच्छा।
agent
122.8s
For now, you take two coils of eight tons each, okay?
अभी के लिए आप दो कोइल ले लीजिए आठ-आठ टन का, ठीक है?
customer
125.2s
Okay.
अच्छा।
agent
125.8s
I am giving two coils of zero point five, 1250, eight tons, and zero by zero point four you need, right?
दो कोइल जीरो पॉइंट फाइव में दे दे रहा हूं 1250, आठ टन, एंड जीरो बा जीरो पॉइंट फोर में चाहिए आपको ना?
customer
129.5s
Yes, I need it in zero four as well.
हां, जीरो फोर में भी चाहिए।
agent
131.1s
In zero four. For now, sir, I am making it sixteen tons, eight tons each, okay? Close one, in the second order
जीरो फोर में। अभी के लिए सर सोलह टन कर दे रहा हूं आठ-आठ टन, ठीक है? एक क्लोज कर लीजिए, सेकंड ऑर्डर में
customer
134.4s
I won't get a sixteen-ton vehicle.
मुझे सोलह टन की गाड़ी नहीं मिलेगी।
agent
136.4s
Where do you need the delivery?
आपका डिलीवरी कहां पे चाहिए?
customer
137.8s
Here in Gujarat, near Dahod.
यहां गुजरात में दाहोद के पास चाहिए।
agent
139.8s
Sir, the material will go to Gujarat only. I have my own warehouse in Ahmedabad, okay? The material will go from there.
सर गुजरात में ही माल जाएगा। मेरा खुद का वेयरहाउस है अहमदाबाद में, ठीक है? वहां पे माल वहीं से जाएगा।
customer
143.5s
Ah, where is your warehouse?
अह वेयरहाउस कहां पे है आपका?
agent
145.2s
It's in Ahmedabad, it's in Kathwada, it's in Kanba, the material will go to you from there.
अहमदाबाद में है, कथवाड़ा में है, कानबा में है, वहीं से माल जाएगा आपको।
customer
148.5s
Okay.
अच्छा।
agent
149.2s
Hmm. So okay, I'll give you the rate, okay?
हम्म। तो ठीक है, मैं आपको रेट देता हूं, ठीक है?
customer
151.6s
Yes, yes.
हां हां।
agent
152.4s
By when do you have to close it?
कब तक क्लोज करना है आपको?
customer
153.8s
Immediately, or let's say, get it written today, tomorrow, the day after, as soon as the material is cut, we will pick it up.
इमीडिएटली, या समझ लो आज लिखवाओ, कल, परसों, माल जैसे ही कटिंग हो जाएगा तो उठा लेंगे।
agent
158.8s
Okay. Which make do you use? Which JSW make will work for you?
ठीक है। मेक कौन सा चलता है? जेएसडब्ल्यू कौन सा मेक चलेगा आपको?
customer
161.4s
I take JSW every time.
जेएसडब्ल्यू में लेता हूं हर हर बार।
agent
163.6s
Okay. I'll give you the rate, sir, okay?
ठीक है। मैं रेट देता हूं सर आपको, ठीक है?
customer
165.6s
Yes.
हां।
agent
166.4s
Okay sir.
ओके सर।