Call 21112178903101841 2026-09-10 · Aditya Pandey · 6:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 87 turns, clean transcript (6% inaudible) | Hindi | 87 | customer_led (campaign_name:medium) |
Audio: clear: The customer's voice is occasionally a bit low, but the conversation is mostly understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
8.5/10
full conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Agent identified the required grades (62B, 1008) as 'unique SKU' and immediately proposed a 'plant order', indicating the material is not a standard stockyard item.
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +10/−22
from 23 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Revalidate every field
Agent confirmed product/grade, quantity, and delivery location, but did not revalidate thickness/width or the customer's required timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
objection
The customer raised 1 objection
you did not answer:
price
Sir, we had a conversation but there was a very big difference in the rate.
did well
Opener acknowledges platform submission
Actually sir, you were registered on our platform and had added some 'manage buyer' in your cart, sir.
Discovery (5 Qs, woven naturally)
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on
Summary
The customer, a wire manufacturer, inquired about 200 MT of specific wire rod grades (62B, 1008) for delivery in Ghaziabad. The agent identified these as non-stock items and proposed a direct plant order. The customer, who buys directly from SAIL and has found JSW's pricing uncompetitive in the past, agreed to receive a quote. The agent committed to work on the requirement and revert with pricing and booking details.
Coaching
When the customer mentioned our price was much higher in the past, your response was to suggest reducing the order size. Instead, use the playbook: acknowledge their concern, ask what brand they are comparing to, and reinforce that your quote will be an all-inclusive 'landed cost' for a fair comparison.
Missed:
CL2 Revalidate every field
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Actually sir, you were registered on our platform and had added some 'manage buyer' in your cart, sir. The agent correctly opened by referencing the customer's activity on the JSW One platform. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | 200 metric ton na?... and where will the delivery be for this, sir?... you had created three SKUs... C8 1008 and 62 Agent confirmed product/grade, quantity, and delivery location, but did not revalidate thickness/width or the customer's required timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | full | 4 | 2.0 | where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP? Agent successfully discovered end application, monthly tonnage, current brands, and payment terms. Only the JSW % of procurement was missed. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I will work on this and let you know... I will also tell you the rate, through the plant as well. As price was not immediately available, the agent correctly committed to a specific next step: to work on the requirement and revert with a rate. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I saw that last time also, did you have a conversation with anyone before?... Because we are also JSW direct, you are dealing directly with JSW. The agent did not re-pitch the entire company, instead focusing on the customer's specific need and reinforcing the relevant 'direct from mill' advantage. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Sir, we had a conversation but there was a very big difference in the rate. |
If I will see if you, if there is a big difference in the rate, then we will get the order quantity reduced, then what will happen is your value will decrease in that. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.537 | 99.0s | 85.4s | 196.6s | 7.2s | 413.3 | 0 | 45 | 42 | 24 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.5s
Hello Ramji bhai?
Hello रामजी भाई?
customer
2.7s
Yes, speak, tell me.
हां जी, बोलिए, बताइए।
agent
3.9s
Sir, hello. I am Aditya Pandey calling from JSW One.
सर नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।
customer
6.5s
Okay, tell me.
अच्छा बताइए।
agent
7.3s
Actually sir, you were registered on our platform and had added some 'manage buyer' in your cart, sir.
Actually में सर आप हमारे platform पे register थे और अपने cart में कुछ manage buyer add किए थे सर।
customer
10.5s
Yes, absolutely, absolutely.
हां जी, बिल्कुल बिल्कुल।
agent
11.9s
So I just wanted to know, sir, what... you had created three SKUs, so can you tell me a little in detail about your business?
तो वही मेरेको सर जानना था कि क्या मतलब आपको कोई आपने तीन SKU में बनाया था तो मुझे थोड़ा बता सकते हैं डिटेल में आपका क्या मतलब बिजनेस के बारे में आपके?
customer
16.7s
Sir, we have manufacturing of wire, of iron wire.
सर manufacturing है हमारी wire उसकी iron wire की।
agent
19.4s
Iron iron rod?
customer
20.2s
Of iron wire.
Iron wire की।
agent
21.0s
Iron wire, okay sir.
customer
21.8s
Yes, we also make shapes, meaning we do flatting and also make square wire.
हां जी, हम shape भी बनाते हैं मतलब flatting करते हैं और square भी बनाते हैं wire.
agent
25.8s
Okay, so which material do you generally need for that?
Okay, तो आपको generally कौनसा material लगता है उसके लिए?
customer
27.8s
Sir, generally the material we take, we take it from SAIL or BSP.
सर generally हम जो material लेते हैं वो हम SAIL या BSP से लेते हैं।
agent
30.5s
Okay BSP, SAIL or BSP, okay.
अच्छा BSP, SAIL या BSP, okay.
customer
31.8s
Yes, like the high carbon 62B one, we take that from SAIL or BSP. The 1008 one, we generally take from SAIL or else we take it from commercial.
हां, जो जैसे high carbon 62B वाला है वो हम SAIL या BSP से लेते हैं। जो 1008 वाला है वो हम generally SAIL से लेते हैं या फिर commercial से ले लेते हैं।
agent
38.3s
Okay.
customer
39.0s
[inaudible]
agent
41.0s
Okay, and where do you get this HC one from? From BSP?
Okay, और ये HC वाला कहां से लेते हैं? BSP से?
customer
42.6s
Which one, sir?
कौनसा सर?
agent
43.3s
You mentioned one, right, 62B.
आपने एक बोला ना 62B.
customer
44.2s
62B, 62B from SAIL and BSP.
62B, 62B SAIL और BSP से।
agent
46.0s
Okay, both, it's both of them.
अच्छा दोनों, वो दोनों है।
customer
47.0s
Yes, we take the majority from SAIL. The rest, once in a while, from BSP.
हां, majority SAIL से लेते हैं। बाकी once in a while BSP से।
agent
49.3s
And this one, EN 1A1, this one also, this one also from SAIL?
और ये वाला जो एक है EN 1A1 ये भी ये भी SAIL से?
customer
51.2s
That one is experimental for now, that, we have just now [inaudible].
वो तो अभी experimental है वो वो अभी हमने [inaudible]
agent
53.5s
Okay.
agent
54.6s
Sir, how much do you require monthly?
सर ये monthly आपको कितना required रहता है?
customer
56.0s
Sir, monthly we require at least if you take it all together, then we require three wagons.
सर monthly हमें required है कम से कम अगर आप मिला के चलेंगे तो तीन wagon required है हमें।
agent
59.7s
Three wagons?
तीन wagon?
customer
60.3s
Three wagons, meaning, you can consider it roughly around 200 metric tons.
तीन wagon, यानी कि मोटा-मोटा 200 metric ton के करीब मान लीजिए आप।
agent
63.0s
200 metric tons, right? Sir, I can do one thing. See, what happens is, this is perhaps a bit of a unique SKU of yours, C8 1008 and 62, can we place a plant order for this? I'll check. You will get a plant order from JSW itself.
200 metric ton ना? सर मैं एक कर सकता हूं। देखिए क्या रहता है कि थोड़ा एक unique SKU है ना शायद आपका ये C8 1008 और 62, हम इसका plant order लगवा सकते हैं क्या? मैं चेक कर लेता हूं। हमारे JSW का ही plant order लगता है आपको।
customer
69.0s
First, I need to confirm the rate.
एक तो मुझे rate confirm करना है पहले।
agent
70.4s
Yes, I rate, no sir, I'm not saying that I will place the order with the plant. I was saying that first I will share the rate with you, obviously. It will have my full delivered rate. If we can get this done through the plant, then this can also happen because in the plant, the rate
हां मैं rate नहीं सर मैं इतना नहीं बोल रहा कि मैं order लगवा दूंगा plant पे। मैं बोल रहा था कि पहले मैं आपको rate share करूंगा obviously। उसमें मेरा पूरा delivered rate होगा। वो plant के थ्रू हम लोग अगर ये करवा सकते हैं तो ये भी हो सकता है क्योंकि plant में rate
customer
77.0s
Yes, it will come directly from the plant. But what happens in that, sir, is there's a lead time of two, three to four weeks.
हां direct plant से आएगी। पर उसमें क्या होता है सर two three to four weeks का lead time होता है।
agent
80.0s
Because what happens, sir, is that it's plant rolling, right?
क्योंकि क्या है सर वो plant rolling होती है ना?
customer
81.5s
Yes. So that happens on prior booking.
हां, तो वो prior booking पे होता है वो।
agent
82.8s
Yes, on prior booking, it's like that. And now sir, you must also know the market rate is increasing a lot. Just today, the price of steel has increased by ₹2. You can expect now
हां prior booking पे वैसा ही है। और अभी सर आपको भी पता होगा market rate बहुत बढ़ रहा है। आज ही ₹2 बढ़ गया है steel का। अभी आप expect करके चल सकते हैं
customer
87.8s
Yes, I mean in HR, I'm talking about this, in coils.
हां मतलब HR में इसकी बात कर रहा हूं coils में।
agent
90.0s
Hello?
customer
92.0s
Yes, yes.
हां जी हां जी।
agent
92.5s
Yes, so that's what I was saying, that if you do it now, I mean this order booking, then this price of yours will be fixed. Even if the price increases in the market tomorrow, this price of yours will remain fixed, that you will buy at this market rate.
हां तो वही मैं बोल रहा था कि अगर आप अभी करते हैं मतलब ये order booking तो यही आपका price fix हो जाएगा। भले ही market में अगर कल price बढ़ जाए आपकी ये price fix ही रहेगी कि आप इसी पे market rate पे buy करेंगे।
customer
98.5s
Yes, what is your booking criteria?
हां, booking criteria क्या है आपका?
agent
100.8s
Yes, sir, let's do one thing, I'll share this requirement of yours with my boss. Okay? After studying it completely, I'll tell you what the booking criteria is like. Okay? Because we, usually the first one is advance only, so I guess you will have to pay a token amount. I will check that as well, how it will be.
हां मैं सर पूरा एक काम करते हैं ना मैं ये जो आपका है ना requirement मैं अपने boss के साथ share करता हूं। ठीक है? पूरा study करके आपको बताता हूं booking criteria कैसा है। ठीक है? क्योंकि हम वैसे रहता है पहला तो advance ही रहता है तो I guess आपको एक token amount pay करना पड़ेगा। वो मैं अभी वो भी मैं चेक कर लूंगा कैसा रहेगा।
customer
108.0s
Yes, no issues with that.
हां no issues with that.
agent
109.2s
Okay? You send me a text on WhatsApp, you share the details with me.
Okay? आप हमें एक text कर दीजिए WhatsApp पे आप मुझे details share कर देना आप।
customer
111.5s
I, yes sir, this is your email ID as well, right, Ram Ramji WPL?
मैं हां सर ये आपका email ID भी यही है ना Ram Ramji WPL?
agent
114.0s
Yes, WPL, WPL.
हां जी WPL, WPL.
agent
116.2s
Okay sir, I will work on this and let you know. For 200 tons, I mean, tell me one thing, are you saying 200 tons for both combined or
ठीक है सर मैं इसपे work करके आपको बताता हूं। 200 टन का ये मतलब एक बात बताइए ये दोनों मिला के 200 टन बोल रहे हैं आप कि
customer
120.2s
Combined, combined.
मिला के मिला के।
agent
121.2s
Okay, so that means this
Okay तो मतलब ये
customer
121.8s
Meaning, we need two wagons of high carbon for sure. We have a minimum consumption of two wagons of 62B.
मतलब दो wagon की हमें high carbon की चाहिए ही चाहिए। 62B की दो wagon की तो हमें consumption minimum है।
agent
125.2s
Yes, so that means I'll consider this as 100 tons for now.
हां तो मतलब ये 100 टन मैं पकड़ के चलता हूं अभी के लिए।
customer
127.0s
Yes, you can consider this as 100 tons and you can consider 100 tons of 1008.
हां 100 टन आप ये पकड़ के चल लीजिए और 100 टन आप 1008 पकड़ के चल लीजिए।
agent
130.0s
Alright, okay sir, I will work on this. I will also tell you the rate, through the plant as well.
चलिए ठीक है सर मैं इसपे work कर लेता हूं। rate भी मैं आपको बता दूंगा plant के थ्रू भी।
customer
132.2s
Okay.
ठीक है।
agent
133.0s
And where will the delivery be for this, sir?
और ये delivery कहां रहेगी सर इसकी?
customer
134.3s
Ghaziabad.
agent
135.2s
Is this your GST location?
आपका GST location है क्या ये?
customer
136.2s
The GST location will be exactly that, sir.
GST location बिल्कुल वही रहेगी सर।
agent
137.8s
Yes, I mean it will be at the GST location, right? Because what happens is, when the vehicle is unloaded then, I mean they check at the toll plaza, all that, documentation.
हां मतलब GST location पे रहेगा ना? क्योंकि क्या रहता है जब गाड़ी unload होती है तब मतलब toll naka पे check करते हैं ना वो सब documentation.
customer
141.2s
No no sir, that's it, we have only one manufacturing unit, we will get it delivered there itself. We don't have any trading, it's only manufacturing.
नहीं नहीं सर वही है हमारा तो एक ही manufacturing unit है हम वहीं पे मंगाएंगे। trading हमारी कोई है नहीं manufacturing ही है।
agent
145.0s
And sir, one, I wanted to know one more thing, this thing you were talking about, iron wire rod and flat flatting, so where, where is its application used?
और सर एक मेरेको एक और जानना था ये जो आपके आप बोल रहे थे ना iron wire rod और flat flatting तो ये कहां इसका application कहां use होता है?
customer
149.0s
Sir, its application, the high carbon one, is being used to make either springs or it's being used in mosquito nets.
सर इसका application जो high carbon है वो तो बन रही है या तो springs बन रहे हैं या फिर mosquito net में use हो रहा है।
agent
153.8s
Okay okay.
customer
154.8s
And the MS wire, clips are being made from it.
और जो MS wire है इसके clips बन रहे हैं।
agent
156.8s
Clips?
customer
157.2s
Or after becoming flat, it goes on the fan's grill.
या फिर flat बन के अंदर ये पंखे की जाल पे निकलता है।
agent
159.8s
Hmm hmm hmm.
हम्म हम्म हम्म।
customer
160.5s
It's being used in different applications mostly.
different applications में लग रहा है ज्यादातर ये।
agent
162.6s
Okay okay. I was just asking for my own understanding.
Okay okay. ये मैं अपने एक understanding के लिए ही पूछ रहा था।
customer
164.8s
No issue, no issue sir.
कोई issue नहीं कोई issue नहीं सर।
agent
166.0s
So are you taking this on credit, sir, the one from SAIL and BSP?
तो आप credit पे ले रहे हैं क्या सर ये जो SAIL और BSP?
customer
167.5s
No no sir, on credit, where is SAIL giving on credit? We, just like the criteria you mentioned, we pay a token amount, the wagon booking amount is around one lakh rupees. We book the wagon and after that, in the next month's order
नहीं नहीं सर credit पे SAIL कहां credit पे दे रहा है? हम जैसे जो आपने criteria बताया token amount हम करते हैं लगभग लाख रुपए के करीब wagon booking का amount रहता है। हम wagon book करते हैं और उसके बाद वो next month के order के अंदर
agent
173.8s
No, I thought you take it from a distributor or you take it directly from SAIL, I was asking like that.
नहीं मुझे लगा आप distributor से लेते हैं कि direct आप SAIL से लेते हैं वैसा पूछ रहा था।
customer
175.8s
I take it directly from SAIL.
मैं direct SAIL से लेता हूं।
agent
177.0s
Because we are also JSW direct, you are dealing directly with JSW.
क्योंकि हम भी JSW ही हैं direct, आप direct JSW से ही deal कर रहे हैं आप।
customer
179.0s
Absolutely, I understand sir.
बिल्कुल, I understand sir.
agent
180.8s
I saw that last time also, did you have a conversation with anyone before?
आपका मैंने देखा last time भी आपसे बात हुआ है क्या पहले किसी से भी?
customer
182.5s
Sir, we had a conversation but there was a very big difference in the rate.
सर बात हुआ है पर ना rate में difference बहुत ज्यादा था।
agent
184.5s
Okay, the rate difference is very big.
अच्छा rate difference बहुत ज्यादा है।
customer
185.8s
In the rate, between SAIL's and your rate, we had a discussion last time as well, there was a big difference. Now I had a talk with someone, they were saying JSW's rate [inaudible] compare [inaudible].
Rate में SAIL में और आपके rate में पिछली बार भी बात हुई थी बहुत difference था। अब मेरे किसी से बात हुई थी वो कह रहे थे JSW के rate [inaudible] compare [inaudible]
agent
190.0s
Hmm hmm hmm. Sir, let's see sir, let's see how it is. If I will see if you, if there is a big difference in the rate, then we will get the order quantity reduced, then what will happen is your value will decrease in that.
हम्म हम्म हम्म। सर देखते हैं सर देखते हैं कैसा है। अगर मैं देख लूंगा अगर आप अगर ज्यादा rate का difference आता है तो हम order quantity कम करवा देंगे तो फिर आपका क्या है value कम हो जाएगा उसमें।
customer
196.2s
Okay.
ठीक है।
agent
197.2s
Let's work on this once, okay?
एक बार कर लेते हैं इसपे work, okay?
customer
198.8s
[inaudible]
agent
200.2s
[inaudible]