21112178945091384 · Call

Call 21112178945091384 2026-09-15 · Abdul Ansari · 3:10

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_Reg_Acc	General Enquiry	full conversation 48 turns, clean transcript (0% inaudible)	Hindi	48	customer_led (campaign_name:medium)

Audio: clear: The conversation has some minor overlapping speech, but it is generally clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.5/10

short or unclear

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.20

confidence high · +5/−2 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Closure with price & timeline The agent promised to give a rate but did not provide a price on the call or commit to a specific timeline for sending the quote.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

−1.5 pts Revalidate every field Agent confirmed product, quantity, dimensions, and timeline, but missed revalidating the delivery location.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−1.0 pts Discovery (5 Qs, woven naturally) Agent successfully identified the end application (almirah manufacturing) and brand preference, but did not ask about monthly tonnage, JSW share, or payment terms.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

objection The customer raised 2 objections you did not answer: price send_price_will_think

So if the rate doesn't suit me, how will I take it? If I'm getting it for less than the rate you are giving in the market here, then how will I take i

Tell me the price, if it suits me, I will take it.

did well

Opener acknowledges platform submission

Sir, you had placed an inquiry for CR on the JSW platform.

No unnecessary re-pitching

I was asking that CR2 is also used in almirahs.

Summary

The customer inquired about the price for 30 tons of CR1 (15 tons of 0.5mm and 15 tons of 0.4mm) for almirah manufacturing. The agent revalidated most requirements and performed some discovery. However, the agent struggled to handle the customer's persistent price objections and did not provide a quote or a timeline for one, ending the call without a clear next step.

Coaching

When the customer insists on price, provide a firm quote and a specific timeline. Instead of saying the market is difficult, use our USPs like all-inclusive pricing to show value.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Sir, you had placed an inquiry for CR on the JSW platform. The agent correctly opened the call by referencing the customer's platform inquiry.
CL2 Revalidate every field	3	partial	4	1.5	Did you need CR1 or CR2, sir?... How many tons do you need?... 0.5, 550 into 2500... What is your purchase plan? By when will you purchase? Agent confirmed product, quantity, dimensions, and timeline, but missed revalidating the delivery location.
CL3 Discovery (5 Qs, woven naturally)	2	partial	2	1.0	What do you do, sir? Do you do trading or manufacturing?... What do you make?... Which make do you prefer? JSW or does any make work for you? Agent successfully identified the end application (almirah manufacturing) and brand preference, but did not ask about monthly tonnage, JSW share, or payment terms.
CL4 Closure with price & timeline	2	fail	–	0.0	I will give the rate for CR1, okay? The agent promised to give a rate but did not provide a price on the call or commit to a specific timeline for sending the quote.
CL5 No unnecessary re-pitching	1	pass	–	1.0	I was asking that CR2 is also used in almirahs. The agent stuck to the customer's required product (CR) and only explored a relevant alternative (CR2) rather than pitching the whole portfolio.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	So if the rate doesn't suit me, how will I take it? If I'm getting it for less than the rate you are giving in the market here, then how will I take it?	Right now, sir, there is no HR CR material in the market, but okay, I am still giving the rate, okay?
send_price_will_think	mishandled	Tell me the price, if it suits me, I will take it.	Whatever you get, you take it, okay? Right now, sir, what's happening is, in an increasing market, it's very difficult to hold both material and rate, okay?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.601	57.2s	38.0s	94.8s	8.5s	334.6	0	23	25	16

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.4s

Hello

हेलो

agent

1.6s

Hello

हेलो

customer

2.4s

Yes

हां

agent

3.0s

Good morning sir, I am Abdul speaking from JSW One.

गुड मॉर्निंग सर, मैं अब्दुल बात कर रहा हूं JSW One से।

customer

5.9s

Good morning.

गुड मॉर्निंग।

agent

7.4s

Sir, you had placed an inquiry for CR on the JSW platform.

सर आपने JSW के प्लेटफार्म पे इन्क्वायरी आप डाले थे CR का।

customer

10.1s

Yes.

हां।

agent

10.8s

So I called for that. Did you need CR1 or CR2, sir?

तो उसके लिए फोन किया। CR1 चाहिए था, CR2 चाहिए था सर आपको?

customer

13.1s

I need CR1.

CR1 चाहिए।

agent

14.5s

Okay, you need CR1. Okay. What is your purchase plan? By when will you purchase?

अच्छा CR1 चाहिए। ओके। परचेस प्लान क्या है आपका? कब तक परचेस करेंगे आप?

customer

18.9s

Tell me the price, if it suits me, I will take it.

मेरे को प्राइस बताओ, अगर मेरे को पूरेगा तो मैं ले लूंगा।

agent

21.7s

No, we had given it once or twice, sir. Last time I had given you the rate, but the rate didn't suit you.

नहीं एक दो बार हम दिए थे सर, पिछले बार मैं आपको रेट दिया था बट रेट जमा नहीं था आपको।

customer

24.7s

So if the rate doesn't suit me, how will I take it? If I'm getting it for less than the rate you are giving in the market here, then how will I take it?

तो रेट नहीं पूरेगा तो कैसे लूंगा? आप जो रेट दे रहे हो उससे कम में यहां मार्केट में मिल रहा है तो फिर कैसे लूंगा?

agent

30.0s

Right now, sir, there is no HR CR material in the market, but okay, I am still giving the rate, okay?

अभी तो मार्केट में सर मटेरियल है ही नहीं HR CR, बट फिर ठीक है मैं फिर भी रेट दे दे रहा हूं, ठीक है?

customer

33.9s

What?

क्या?

agent

34.3s

How many tons do you need?

कितना टन चाहिए आपको?

customer

35.8s

Fifteen-fifteen tons.

पंद्रह पंद्रह टन।

agent

37.1s

You need fifteen tons, right? 0.5, 550 into 2500.

पंद्रह टन चाहिए आपको ना? 0.5, 550 into 2500.

customer

40.3s

And I also need 0.4, fifteen tons.

और 0.4 भी चाहिए पंद्रह टन।

agent

42.2s

Okay, okay. What do you do, sir? Do you do trading or manufacturing?

अच्छा अच्छा। क्या करते हैं आप सर? ट्रेडिंग करते हैं कि मैन्युफैक्चरिंग करते हैं आप?

customer

45.0s

Manufacturing.

मैन्युफैक्चरिंग।

agent

46.2s

Okay, okay, you do manufacturing. What do you make?

अच्छा अच्छा, मैन्युफैक्चरिंग करते हैं। क्या बनाते हैं आप?

customer

48.5s

Almirah.

अलमीरा।

agent

49.6s

You make almirahs. Okay, okay. So CR2 must also be used, you mean only CR1? CR2 must also be used for CR almirahs, right?

अलमीरा बनाते हैं। अच्छा अच्छा। तो CR2 भी तो लगता होगा, CR1 ही मतलब? CR2 भी तो लगता होगा आपको CR अलमीरा में?

customer

54.1s

I need only CR1.

मुझे CR1 ही चाहिए।

agent

55.7s

Okay, fine. If you need CR1, you will get it, no issue. I was asking that CR2 is also used in almirahs.

अच्छा ठीक है, CR1 चाहिए तो मिल जाएगा, कोई इशू नहीं है। मैं पूछ रहा था कि CR2 भी तो लगता है अलमीरा में।

customer

101.0s

Hello.

हेलो।

customer

102.0s

Yes, I need only CR1.

हां, CR1 ही चाहिए मुझे।

agent

103.5s

Okay sir, okay. I will give the rate for CR1, okay?

ठीक है सर, ठीक है। मैं रेट दे देता हूं CR1 का, ठीक है?

customer

105.7s

Yes, tell me the price, if the price seems right to me, I will take it.

हां, भाव बताओ, अगर मेरे को भाव बराबर लगा तो मैं ले लूंगा।

agent

108.4s

No, it's okay, no problem sir, I am giving the rate. The price and all is fine, you can see. Whatever you get, you take it, okay? Right now, sir, what's happening is, in an increasing market, it's very difficult to hold both material and rate, okay? So if you, I will suggest, take the rate from wherever you can.

नहीं ठीक है कोई नहीं सर, मैं रेट दे दे रहा हूं। भाव वगेरा तो ठीक है, देख लीजिए। जो मिल जाए आप ले लीजिए, ठीक है? अभी सर क्या है ना, इंक्रीजिंग मार्केट में मटेरियल और रेट दोनों होल्ड करना बहुत मुश्किल है, ठीक है? तो अगर आपको, मैं सजेशन करूंगा, रेट जहां से ले लीजिए आप।

customer

117.0s

Okay. Yes, I will take it, but the price for me... if I like the price, I will take it.

ठीक है। हां ले लूंगा मैं, पर मेरे को भाव, मैं तो भाव अच्छा लगेगा तो मैं ले लूंगा।

agent

121.1s

Hmm, that's the thing sir, that's right.

हम्म, वो तो बात है सर, सही है।

customer

122.2s

Yes, if the price doesn't suit me, then I, I will ask you the price ten times. If your price is not right in ten times, I will not take it ten times.

हां, भाव मुझे नहीं पूरेगा तो मैं, मैं दस बार आपको भाव पूछूंगा। दस बार में आपका भाव बराबर नहीं होगा तो मैं दस बार नहीं लूंगा।

agent

127.3s

No no, it's okay, no problem.

नहीं नहीं, ठीक है, कोई नहीं।

customer

128.2s

Business is done like this only, right brother?

बिजनेस तो ऐसे ही होता है ना भैया?

agent

129.6s

Yes, yes, right, what you're saying is right.

जी जी, सही बात, सही बात है आपका।

customer

130.7s

Yes. If your price suits me, I will definitely take it, why wouldn't I take it?

हां। आपका भाव अगर पूर गया तो मैं ले ही लूंगा, मैं क्यों नहीं लूंगा?

agent

133.3s

Okay. Which make do you prefer? JSW or does any make work for you?

ठीक है। आपको मेक कौन सा लगता है? JSW या फिर कोई भी मेक चलता है आपको?

customer

136.0s

JSW only.

agent

137.3s

Okay, okay.

अच्छा अच्छा।

customer

138.0s

You are from JSW One MSME, right?

JSW One में से हो ना आप MSME?

agent

139.8s

Yes, from JSW One MSME.

हां, JSW One MSME से है।

customer

141.5s

Yes. So do you keep other brands in it too?

हां। तो उसमें दूसरी ब्रांड भी रखते हैं?

agent

143.0s

Yes, yes, other brands are also here. Other brands are also onboarded. Like Tata, AMNS, all materials are there.

हां हां, दूसरा ब्रांड भी यहां पर रहता है। ऑनबोर्डेड है दूसरे ब्रांड भी। Tata हो गया, AMNS हो गया, सभी रहता है मटेरियल।

customer

147.0s

No, that's no fun.

नहीं, उसमें मजा नहीं आता।

agent

148.3s

Okay, okay, I will give you the JSW rate.

ठीक है, ठीक है, मैं आपको JSW का रेट देता हूं।

customer

150.5s

Hmm.

हम्म।