Call 21112178851495081 2026-09-04 · soumya · 1:19
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Wrap up time exceeded :0 | full conversation 18 turns, clean transcript (0% inaudible) | English | 18 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.23
confidence high · +12/−4
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No specific requirement details were read back or confirmed; the agent only asked broadly for product categories.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission, instead asking generically "So are there any new inquiry?"
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked about the customer's business, application, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
So are there any new inquiry? For cement or steel or structural steel?
Summary
The agent made a follow-up call. The customer stated they had no immediate need but might require cement in 4-5 days. The agent did not follow the customer-led script to validate any prior inquiry, and the call ended after a brief exchange about the call-back number.
Coaching
For a customer-led call, you must start by acknowledging their platform submission and revalidating the details, not by asking for a new inquiry.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge a platform submission, instead asking generically "So are there any new inquiry?" |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No specific requirement details were read back or confirmed; the agent only asked broadly for product categories. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, application, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not offer a price, commit to a timeline, or attempt to close on the future requirement. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So are there any new inquiry? For cement or steel or structural steel? The agent did not re-pitch the JSW portfolio, keeping the interaction focused and brief. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.623 | 19.2s | 11.6s | 48.2s | 5.5s | 265.6 | 0 | 9 | 9 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
agent
1.8s
Hello.
customer
2.8s
Hello.
agent
3.8s
This is Soumya this side from JSW.
customer
6.2s
Yes ma'am.
agent
7.1s
Soumya this side from JSW One platform.
customer
9.4s
Yeah ma'am, tell me.
agent
10.9s
Yes sir. So are there any new inquiry?
customer
13.4s
Uh no ma'am.
agent
14.1s
For cement or steel or structural steel?
customer
16.4s
Maybe another five four days, I will uh ask you for the cement, okay?
agent
20.9s
Sure sir, then let me know please.
customer
22.5s
This is another number ma'am? You changed your number?
agent
24.8s
Ah, this is the IVR number that you might receive calls for follow-up. So, it's a call from JSW One itself. Yeah.
customer
30.7s
Okay, that number is there, right?
agent
32.1s
It's there, it's there for sure. You can call me on my regular number, that's not a problem to get in touch.
customer
36.2s
Okay ma'am, okay. Thank you.
agent
37.9s
Right. Thank you.