Call 21112178901996711 2026-09-10 · Abdul Ansari · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.52
confidence high · +0/−13
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only validated the product (HR) but failed to revalidate thickness, width, quantity, or delivery location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge or reference a platform submission, starting the call like a general inquiry.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's end-use, monthly requirement, or current procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I will tell you, I will tell you later. I am a bit busy.
did well
Closure with price & timeline
If you want to purchase something, then you can do it quickly now, sir.
Summary
The customer, identifying as 'MS profile', inquired about the price for HR sheet. The agent provided yesterday's rate and noted it would change today, attempting to create urgency. The customer stated they were busy and would not purchase today, and the agent accepted this and ended the call without setting a follow-up.
Coaching
When a customer immediately asks for a price, first validate their full requirement (size, quantity, location) and ask discovery questions before giving a number.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge or reference a platform submission, starting the call like a general inquiry. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | For HR, sir? The agent only validated the product (HR) but failed to revalidate thickness, width, quantity, or delivery location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's end-use, monthly requirement, or current procurement habits. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | If you want to purchase something, then you can do it quickly now, sir. The agent quoted a price and used the imminent price change to create urgency and attempt an immediate close. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent did not pitch any other products and kept the conversation focused on the customer's direct query. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I will tell you, I will tell you later. I am a bit busy. |
Okay, fine sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.584 | 17.8s | 12.7s | 32.5s | 4.8s | 367.4 | 0 | 11 | 11 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello?
agent
1.8s
Hello.
customer
2.3s
Yes, speak.
हां बोलो।
agent
2.9s
Good morning sir. This is Abdul speaking from JSW.
Good morning sir. Abdul बात कर रहा हूं मैं JSW से।
customer
5.2s
Yes, yes, yes.
हां हां हां।
agent
6.0s
Sir, am I speaking with MS profile, sir?
Sir MS profile से बात हो रही है sir?
customer
7.5s
Yes, MS profile. What is the current rate for JSW?
हां MS profile. क्या rate चल रहा है अभी JSW?
agent
9.5s
For HR, sir?
HR का sir?
customer
10.2s
Yes, for HR, sir.
हां HR का sir.
agent
10.9s
Sir, yesterday's rate, the rate until yesterday was sir sixty-two.
Sir कल तक का rate, कल तक rate था sir sixty two.
customer
13.1s
How much?
कितना?
agent
13.6s
For sheet. Sixty-two, Ex-Saloja.
Sheet का। Sixty two, Ex-Saloja.
customer
15.3s
Sixty-two, right?
Sixty two ना?
agent
16.1s
Yes sir. For sheet, for sheet. That was yesterday's rate. Today the rate is going to change, sir.
जी sir. Sheet का, sheet का। कल तक का rate था। आज rate sir change होने वाली है।
customer
18.8s
Will a part turn be available?
Part turn मिलेगा?
agent
19.6s
Uh, a part turn will be available, sir. No problem. But the thing is, the rate is going to change today, sir. Actually, that was yesterday's rate. If you want to purchase something, then you can do it quickly now, sir.
Uh, part turn मिल जाएगा sir. दिक्कत नहीं है। But क्या है ना कि आज rate change होने वाली है sir. Actually कल तक का वो rate था। अगर कुछ purchase करना चाह रहे हैं तो फिर अभी जल्दी कर सकते हैं sir आप।
customer
24.4s
No, no, no. I will call.
नहीं नहीं नहीं। मैं फोन करता हूं।
agent
25.9s
What are you saying?
क्या बोल रहे?
customer
26.5s
Hello? No, I will tell you, I will tell you later. I am a bit busy.
Hello? नहीं, मैं तो बताता हूं मैं आपको बाद में आपको बताता हूं। थोड़ा busy हूं मैं।
agent
29.8s
No no, if you now...
नहीं नहीं, अभी आप...
customer
30.5s
I will not purchase today. No worries.
अभी आज नहीं करूंगा purchase. चिंता नहीं।
agent
32.3s
Okay, fine sir.
अच्छा ठीक है sir.