Call 21112178944948451 2026-09-15 · Sajal Bhaskar · 1:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect the transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.52
confidence high · +2/−15
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any specific fields, instead asking a broad 'what is your requirement?' question.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent asked a generic 'tell me about the firm' but none of the five required discovery questions.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call was correctly disqualified due to the MOQ mismatch before pricing or closure could be attempted.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Sir, I had received a requirement from this Started Enterprise just now.
No unnecessary re-pitching
That much won't be possible, sir.
Summary
The customer inquired about a 1-ton requirement for CR sheet for their own product manufacturing. The agent correctly identified that this quantity was below the minimum order quantity (MOQ) of 5-10 tons. The call ended after the agent explained this constraint and the customer accepted it.
Coaching
Instead of asking a general 'what is your requirement?', revalidate the specific details from the platform lead to confirm the product, quantity, and location upfront.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, I had received a requirement from this Started Enterprise just now. The agent correctly referenced the requirement coming from the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any specific fields, instead asking a broad 'what is your requirement?' question. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent asked a generic 'tell me about the firm' but none of the five required discovery questions. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was correctly disqualified due to the MOQ mismatch before pricing or closure could be attempted. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | That much won't be possible, sir. The agent did not perform any unnecessary pitching and focused correctly on the MOQ issue. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.497 | 17.6s | 17.8s | 41.6s | 4.5s | 286.4 | 0 | 8 | 11 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
customer
1.6s
Speak.
बोलो।
agent
2.2s
Mahesh ji, I was calling from JSW One.
महेश जी, JSW One से बात कर रहा था।
customer
4.6s
JSW One, hello sir, please speak.
JSW One, नमस्कार सर, बोलिए ना।
agent
6.8s
Sir, I had received a requirement from this Started Enterprise just now.
सर ये Started Enterprise में कोई requirement आया था मेरे पास अभी।
customer
10.0s
Hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म।
agent
10.8s
So what is your requirement in that, could you tell me a little? Also tell me about the firm.
तो उसमें क्या मतलब आपका requirement है थोड़ा बताएंगे? फर्म के बारे में भी बताइए।
customer
14.8s
Sir CR, I actually had a requirement for CR sheet right now.
सर CR, CR sheet का actually मेरे को requirement था अभी।
customer
17.7s
Okay? Quantity, the quantity is one ton, I needed it for my own product.
ठीक है? क्वांटिटी, क्वांटिटी एक ton है, मेरे खुद के product के लिए चाहिए था।
agent
21.5s
We won't be able to do one ton, sir.
एक ton तो नहीं कर पाएंगे सर।
customer
23.3s
What is your MOQ?
क्या MOQ क्या है आपका?
agent
24.5s
MOQ is five to ten tons.
MOQ पांच से दस ton.
customer
26.8s
Ten tons, man, blocking so much amount... there's no problem in blocking it, but this... we don't have that much production, you see.
दस ton यार इतना अमाउंट रोक, रोकने में कोई दिक्कत नहीं है पर इसका ये हमारा इतना production नहीं है इतना यूं।
agent
32.5s
I see. But sir, that's the thing, I mean one ton... it just won't be possible, sir, it's such a small quantity.
अच्छा। But सर वही है ना मतलब एक ton तो क्या ही मतलब हो ही नहीं पाएगा सर, इतना कम quantity है।
customer
37.5s
Hmm.
हम्म।
agent
38.5s
That much won't be possible, sir.
इतना नहीं हो पाएगा सर।
customer
39.8s
No problem sir, I'll let you know, what else.
कोई नहीं सर, बताता हूं चलो, और क्या।
agent
42.0s
Alright. Okay.
ठीक है। Okay.
customer
43.8s
Okay.