Call 21112178841369011 2026-09-03 · dhruv · 1:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | Gujarati | 17 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
not_in_stockyard
Agent stated the required 2.8mm chequered plate is a Make-to-Order (MTO) item with a 30-32 ton MOQ, as it is not a standard stockyard size.
4 · Sentiment
the CUSTOMER
0.10
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only revalidated thickness and quantity, failing to ask about delivery location or timeline, falling below the 'partial' threshold.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's business, end-use, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended after the MOQ issue was raised, with no price offered, no timeline committed, and no attempt to close on an alternative.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Sir, you had placed a requirement for chequered plate. I wanted to talk, discuss a little about that.
No unnecessary re-pitching
Sir, you had placed a requirement for chequered plate.
Summary
The customer inquired about a 3.5-ton requirement for 2.8mm chequered plate. The agent correctly identified this as a Make-to-Order (MTO) item and explained the minimum order quantity is 30-32 tons. The call ended after the customer acknowledged the MOQ constraint and said they would check internally.
Coaching
When a customer's specific requirement is a Make-to-Order item with a high MOQ, use discovery questions to understand their end-use and see if a standard, in-stock alternative could work for them before stating the high MOQ.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had placed a requirement for chequered plate. I wanted to talk, discuss a little about that. The agent clearly acknowledged the customer's platform submission at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 |
The agent only revalidated thickness and quantity, failing to ask about delivery location or timeline, falling below the 'partial' threshold. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, end-use, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended after the MOQ issue was raised, with no price offered, no timeline committed, and no attempt to close on an alternative. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, you had placed a requirement for chequered plate. The agent correctly focused only on the customer's specific requirement and did not waste time re-pitching other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.787 heavy | 22.6s | 6.1s | 63.3s | 8.8s | 315.9 | 0 | 9 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.1s
Hello?
હેલો?
agent
1.4s
Hello?
હેલો?
customer
2.5s
Hello?
હેલો?
agent
3.3s
Yes.
હા.
agent
4.1s
Uh, Parshil Corporation?
અ, પાર્શિલ કોર્પોરેશન?
customer
5.7s
Yes?
જી?
agent
6.3s
Sir, I am speaking from JSW, Jindal Steel Works, Mumbai.
સરજી, JSW થી વાત કરું છું, જિંદાલ સ્ટીલ વર્ક્સ, મુંબઈ.
customer
9.3s
Hm, tell me.
હમ, બોલોને.
agent
10.1s
Sir, you had placed a requirement for chequered plate. I wanted to talk, discuss a little about that. So for this thickness, will you need 2.8 or will three 3 mm work for you, sir?
સાહેબ તમે એક requirement નાખેલી chequered plate ની. મને થોડું એના બારેમાં બોલવું, discuss કરવું હતું. તો આ thickness શું તમને 2.8 લાગશે કે ત્રણ 3 mm ચાલે સાહેબ તમને?
customer
16.3s
2.8.
agent
17.8s
Okay, and how many tons will be required, sir?
અચ્છા, અને કેટલું ton લાગશે સાહેબ?
customer
19.8s
It is mentioned in that, sir.
એમાં mention કર્યું છે સાહેબ.
agent
21.0s
It shows 3.5 ton. But actually 2.8 is what, sir, it's MTO (Make to Order). And in that, our minimum order quantity, sir, is 30-32 tons. Because it doesn't come in standard. 3 mm and 4 mm, 5 mm, this can be available in standard once. In five tons.
3.5 ton દેખાય છે. બટ actually 2.8 શું હે સાહેબ MTO હોય. અને એમાં આપડો minimum order quantity સાહેબ 30-32 ton હોય. કેમ કે એ standard માં નથી આવે. 3 mm અને 4 mm, 5 mm આ standard માં મળી શકે એક વાર. પાંચ ton માં.
customer
29.8s
Okay.
ઠીક છે.
customer
30.9s
I will check, okay.
જોઈ લઉં છું, ચાલો.
agent
32.4s
Done sir, done.
Done સર, done.
agent
33.3s
Okay. Okay. Thank you.