Call 21112178944967851 2026-09-15 · Sajal Bhaskar · 1:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | customer_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: The customer's side has some background office noise, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only confirmed the product/thickness, but failed to revalidate grade, quantity, delivery location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Closure with price & timeline
When the customer directly asked for the rate, the agent deflected and did not provide a price or a timeline for a quote.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent asked about payment terms and the end-use (drawing) was discussed, meeting the partial threshold.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Sir, around the 12th, a requirement of yours had come in. Have you procured it?
No unnecessary re-pitching
Sir, around the 12th, a requirement of yours had come in.
Summary
The customer, a manufacturer, followed up on a platform submission for 25 tons of 5.5mm FD grade wire rod. The agent confirmed the product but did not fully revalidate the requirement or clarify the grade. When the customer asked for the price, the agent deflected by asking about payment terms, and the call ended abruptly without a price or next step being established.
Coaching
When the customer asks for the price, you must provide either an indicative price or a firm timeline for a quote; deflecting the question risks losing the customer's interest immediately.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, around the 12th, a requirement of yours had come in. Have you procured it? Agent correctly referenced the customer's prior submission on the platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
Agent only confirmed the product/thickness, but failed to revalidate grade, quantity, delivery location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | Will you pay in advance? Agent asked about payment terms and the end-use (drawing) was discussed, meeting the partial threshold. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
When the customer directly asked for the rate, the agent deflected and did not provide a price or a timeline for a quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, around the 12th, a requirement of yours had come in. Agent correctly focused on the customer's inbound requirement and did not waste time pitching other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.582 | 15.6s | 11.2s | 87.2s | 3.4s | 250.0 | 0 | 8 | 8 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello
हेलो
agent
2.4s
Hello, am I speaking with Shri Ram Jal Udyog?
हेलो ये श्री राम जल उद्योग से बात कर रहे हैं?
customer
5.2s
Yes.
हां जी।
agent
6.0s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
7.9s
Hello, tell me.
नमस्ते, बोलिए।
agent
9.0s
Sir, around the 12th, a requirement of yours had come in. Have you procured it?
अभी सर ये 12 तारीख के अराउंड आपका एक requirement आया था, आपने procure कर लिया है क्या?
customer
12.2s
I needed a 5.5 mm wire rod, which should also be in FD grade, so it can be drawn further.
साढ़े पांच mm को wire rod चाहिए थी जो FD grade में भी हो, आगे draw भी हो जाए।
agent
15.5s
Yes? 5.5 mm wire rod and after that?
हां जी? साढ़े पांच mm की wire rod और उसके बाद?
customer
17.7s
FD grade, meaning what has to be drawn further.
FD grade, मतलब जो आगे draw करना है।
agent
20.2s
Okay. Which grade was needed?
अच्छा। कौन सा grade चाहिए था?
customer
21.6s
FD grade, grade. Which grade do you have?
FD grade, grade। आपके पास कौन सा grade है?
agent
23.6s
We have 1010, 1008, we have all these. 1011.
हमारे पास तो 1010, 1008, ये सब रहते हैं। 1011।
customer
27.3s
It should be properly drawn further.
आगे आगे प्रॉपर draw हो जाए।
agent
29.0s
Sir, any wire can be drawn.
वो तो कोई भी wire draw हो जाएगी सर।
customer
30.9s
What is the rate? I need a full vehicle of 25 tons.
क्या rate है जी? 25 ton की गाड़ी चाहिए पूरी।
agent
33.4s
Will you pay in advance?
Advance में pay करेंगे?