21112178841966281 · Call

Call 21112178841966281 2026-09-03 · sudeeps · 3:02

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_Reg_Acc	General Enquiry	full conversation 56 turns, clean transcript (0% inaudible)	Hindi	56	customer_led (campaign_name:medium)

Audio: clear: There is some minor background noise but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

9.0/10

full conversation

USP relevance: matched

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

not_in_stockyard

Agent confirmed material is available in coil form but needs to check feasibility and dispatch location for delivery to Ernakulam.

4 · Sentiment

the CUSTOMER

+0.21

confidence high · +22/−10 from 34 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−1.0 pts Discovery (5 Qs, woven naturally) Agent successfully asked about end application, brand preference (via SAIL question), and payment terms, but missed monthly tonnage and JSW share.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

Opener acknowledges platform submission

Yes sir, your company was registered on our portal for the Kheda, Gujarat location. This was a follow-up call regarding a requirement of yours.

Revalidate every field

in steel you have created a requirement for E250, 8mm, 1250, 4800, 31 tons approximately.

Summary

Customer, a trader, has an immediate requirement for 31 MT of 8mm E250 HR material for delivery to Ernakulam, Kerala. The agent revalidated all requirement details, confirmed payment terms, and established the customer's trading purpose. The agent confirmed material availability in coil form and committed to providing a quotation by 2:30 PM after checking logistical feasibility for dispatch.

Coaching

Good job revalidating all the details and catching the location change. To make this even stronger, try to ask about the customer's total monthly requirement to understand their full potential as a trading partner.

Missed: CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Yes sir, your company was registered on our portal for the Kheda, Gujarat location. This was a follow-up call regarding a requirement of yours. The agent correctly identified this was a follow-up to a requirement created on the portal.
CL2 Revalidate every field	3	full	5	3.0	in steel you have created a requirement for E250, 8mm, 1250, 4800, 31 tons approximately. Agent revalidated all 5 required fields: product/grade, dimensions, quantity, timeline, and delivery location (which was corrected during the call).
CL3 Discovery (5 Qs, woven naturally)	2	partial	3	1.0	What is your end application? What do you make? Agent successfully asked about end application, brand preference (via SAIL question), and payment terms, but missed monthly tonnage and JSW share.
CL4 Closure with price & timeline	2	pass	–	2.0	I will take the inquiry around 2 PM and send you the quotation by 2:30. Okay? Agent confirmed stock availability and committed to a specific timeline for sending the quotation.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Sir, our rates are quite competitive. And this is a standard grade. We have this available in coil form. The agent did not re-pitch the entire portfolio and only reinforced relevant points like competitive rates and stock availability.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.683	65.5s	30.4s	86.1s	8.6s	341.7	0	28	27	16

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown

0.0s

Hi, if you record your name and reason for

customer

3.8s

Hello.

हॅलो.

agent

4.8s

Hello.

हॅलो.

customer

5.7s

Mr. Jangid from Tosem Steel?

agent

7.7s

Yes.

agent

8.5s

Jangid ji, very good afternoon. I am Sudhir calling from JSW One, from Jindal.

जांगिड़ जी, very good afternoon. सुधीर बोल रहा हूं JSW One से, जिंदाल से।

customer

11.1s

Good afternoon. Tell me, sir.

Good afternoon. बोलिए ना सर।

agent

12.5s

Yes sir, your company was registered on our portal for the Kheda, Gujarat location. This was a follow-up call regarding a requirement of yours. I wanted to understand, sir, in steel you have created a requirement for E250, 8mm, 1250, 4800, 31 tons approximately.

Yes sir, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे खेड़ा, गुजरात लोकेशन के लिए। आपकी एक रिक्वायरमेंट को लेके फॉलो अप कॉल था। अभी मुझे समझना था सर ये स्टील में आपने एक रिक्वायरमेंट बनाई है E250, 8mm, 1250, 4800, 31 tons approximately.

customer

21.5s

Correct.

बराबर।

agent

22.0s

So, when are you planning to take it?

क्या मतलब कब प्लान कर रहे हो आप लेने का?

customer

24.1s

This is an immediate requirement.

ये इमीडिएटली रिक्वायरमेंट है।

agent

25.7s

You have an immediate requirement. Okay. What is your end application? What do you make?

इमीडिएट रिक्वायरमेंट है आपको। Okay. वो आपका एंड एप्लीकेशन क्या है? आप क्या बनाते हो?

customer

28.3s

No, I need it for supply.

हां नहीं, अपने को सप्लाई के लिए चाहिए।

agent

30.3s

Oh, so you are taking it for trading purposes?

अच्छा मतलब ट्रेडिंग पर्पस से ले रहे हो क्या?

customer

31.6s

For trading purposes, yes.

ट्रेडिंग पर्पस के लिए, जी।

agent

33.1s

Okay, so the thing is, for now, Jangid ji, the quotation I will give you will be valid only for today. You will have to tell me immediately what to do, what not to do.

अच्छा, मतलब कैसा है ना फिलहाल जांगिड़ जी, अभी जो मैं कोटेशन दूंगा आपको, वो आज के लिए ही वैलिड रहेगा। आपको मुझे इमीडिएटली बताना पड़ेगा क्या करना है, नहीं करना है।

customer

37.3s

Yes, yes, that's fine. The market is on the positive side. It will be closed immediately today itself.

हां हां, वो ठीक है। वो मार्केट वो मतलब पॉजिटिव साइड है। इमीडिएट वो आज ही क्लोज हो जाएगा।

agent

40.5s

Okay, where was its delivery?

अच्छा, इसका डिलीवरी कहां पर था?

customer

42.0s

Ernakulam.

agent

43.2s

Where?

कहां पे?

customer

43.9s

Ernakulam, Ernakulam.

agent

45.4s

Where is this located, sir?

ये कहां पे आया है सर?

customer

46.9s

Where are you calling from?

आप कहां से बोल रहे हैं?

agent

48.0s

Are you saying Kerala?

केरला बोल रहे हो क्या आप?

customer

49.3s

Kerala, yes.

केरला, जी।

agent

50.3s

Okay, pin code is 682011.

अच्छा, पिन कोड is 682011.

customer

52.5s

Yes.

जी।

agent

53.5s

Okay, Ernakulam.

customer

54.3s

Where are you calling from?

आप कहां से बोल रहे हैं?

agent

55.3s

I am calling from JSW One, sir.

मैं JSW One से बोल रहा हूं सर।

customer

56.6s

No no, from which location?

नहीं नहीं, कौनसे लोकेशन से?

agent

57.8s

Mumbai head office. But it's okay, I look after pan-India.

मुंबई हेड ऑफिस। But ठीक है, मैं पैन इंडिया देखता हूं।

customer

59.4s

Oh, are you from Mumbai?

अच्छा, मुंबई से है क्या?

agent

60.6s

Yes sir. So, for the grade you mentioned, you have specifically selected SAIL. So is there a requirement for SAIL?

हां सर। तो इसका आपने जो ग्रेड बताया है, इसमें स्पेसिफिकली आपने SAIL सिलेक्ट किया है। तो ऐसा कुछ है SAIL चाहिए?

customer

64.5s

No, nothing like that. SAIL, anything will do.

नहीं, वैसा कुछ नहीं है। SAIL, कोई भी चलेगा।

agent

66.5s

Okay sir, anything will do for you, right? JSW etc., whatever is there.

अच्छा सर, कोई भी चलेगा ना आपको? JSW वगेरा जो भी है।

customer

68.1s

Yes yes, JSW will also do.

जी जी, JSW भी चलेगा।

agent

69.5s

8mm, 1250, 4800, 30... 31 tons.

customer

71.5s

Length should be 4800.

agent

73.3s

4800. Sir, our payment terms are 100% advance. Will that work?

4800. पेमेंट टर्म्स सर हमारा 100% एडवांस रहता है। चलेगा?

customer

75.4s

Advance, advance, no problem.

एडवांस, एडवांस, no problem.

agent

77.1s

It will be done? Okay, then I will, sir, I will send you the quotation for this. Your mail ID is this, right, sales@tosemsteel.com?

हो जाएगा? तो चलिए मैं आपको ना, सर जी, इसका मैं आपको कोटेशन भेज दूंगा। आपका मेल आईडी यही है ना, sales@tosemsteel.com?

customer

81.1s

Yes, that's the one.

हां, वही है।

agent

82.1s

Yes, yes.

जी जी।

agent

82.8s

Okay. And I'll also send you a 'hi' on WhatsApp from my official number. For now, I have called you from a system number. Okay?

Okay. और मैं आपको WhatsApp पे मेरे ऑफिशियल नंबर से भी हाय लिख के भेजता हूं। फिलहाल आपको सिस्टम के नंबर से फोन किया है मैंने। Okay?

customer

86.6s

Okay, okay.

ठीक है, ठीक है।

agent

87.6s

So give me some time. The lunch break will start at 1 PM now. I will take the inquiry around 2 PM and send you the quotation by 2:30. Okay?

तो थोड़ा टाइम दीजिए मुझे। अभी तो एक बजे लंच ब्रेक स्टार्ट हो जाएगा। मैं आपको एक दो बजे के आस पास इंक्वायरी लेके, ढाई तक आपको कोटेशन भेज दूंगा मैं। Okay?

customer

92.8s

Okay, okay, that's it.

ठीक है, ठीक है, बस।

customer

94.0s

And send the rate accordingly, as for advance payment.

और उसी हिसाब से ही रेट भेजना, एडवांस के जैसा ही।

agent

96.0s

101... 101%. Sir, our rates are quite competitive. And this is a standard grade. We have this available in coil form. It will take me, say, one day for immediate cutting of the coil and two days for dispatch. Roughly, delivery will be in three to five days.

101... 101%. सर, हमारे रेट्स काफी कंपीटिटिव है। और ये तो स्टैंडर्ड ग्रेड है। ये हमारे पास कॉइल फॉर्म में अवेलेबल रहता है। कॉइल को तुरंत कटिंग करने में मुझे पकड़ के चलो एक दिन और दो दिन डिस्पैच। मोटा मोटा थ्री टू फाइव डेज में डिलीवरी हो जाएगी।

customer

103.8s

Where will the dispatch be from?

डिस्पैच कहां से होगा आपका?

agent

105.3s

Let me check the feasibility once. From where we can get it done for Ernakulam. Okay?

एक बार मैं फिजिबिलिटी चेक कर लेता हूं। ये अर्नाकुलम के लिए अभी कहां से हम करवा सकते हैं। Okay?

customer

108.2s

Okay, okay.

ठीक है, ठीक है।

agent

109.4s

Okay sir. Okay, thank you.

ठीक है सर। चलो, थैंक यू।

customer

110.4s

Okay, okay, thank you.

agent

111.5s

Yes, please.