Call 21112178884816421 2026-09-08 · abhinav gautam · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: The audio quality is clear with no significant background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +1/−4
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW One but did not ask for permission to speak, jumping straight to a business question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six required discovery questions after the customer mentioned an existing contact.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted an existing JSW customer who was already in touch with another representative, Ankit. The customer confirmed they had purchased recently. The agent acknowledged the existing relationship but then did not attempt any discovery or qualification, ending the call by asking the customer to reach out if a need arises.
Coaching
When a customer mentions an existing JSW contact, acknowledge it as you did, but then proceed with discovery to understand their needs for future follow-ups instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW One but did not ask for permission to speak, jumping straight to a business question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six required discovery questions after the customer mentioned an existing contact. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Sir, do you have any requirement for steel right now? Agent asked if a requirement exists but did not attempt to capture any specifics (grade, size, qty) when the customer confirmed they are a buyer. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If you have anything, let me know. The call ended with a vague, customer-led 'let me know', not a specific, agent-committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | We are in touch with Ankit. |
Yes, Ankit bhai works with me only, tell me. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.701 | 15.5s | 6.6s | 29.9s | 4.5s | 251.6 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
agent
1.3s
Hello.
customer
2.1s
Yes.
हां जी।
agent
2.8s
Greetings sir, my name is Gautam, I was calling from JSW One.
नमस्कार सर, मेरा नाम गौतम बात कर रहा था मैं JSW One से।
customer
5.9s
Yeah.
agent
6.7s
Sir, do you have any requirement for steel right now?
सर कोई requirement होगी steel की अभी?
customer
8.8s
If there is anything... you... Ankit... whose team is he in? We are in touch with Ankit.
कुछ होता है आप अंकित को किसका team है? अंकित को touch में हैं हम।
agent
12.5s
Yes, Ankit bhai works with me only, tell me.
हां अंकित भाई मेरे साथ ही काम करते हैं, बताओ।
customer
14.8s
Hmm hmm hmm.
हम्म हम्म हम्म।
agent
15.9s
Have you just recently taken material?
Recent में ही लिया है क्या आपने अभी material?
customer
17.7s
Sorry?
agent
18.3s
Have you taken material from us recently?
अभी recent में material लिया है क्या आपने हमसे?
customer
20.5s
Yes.
हां।
agent
21.5s
Okay. Alright then. If you have anything, let me know. I will share your quotation through the card.
अच्छा। चलो ठीक है फिर तो। आप कुछ रहे तो बता देना आप card के through मैं आपका quotation share कर दूंगा।
customer
26.4s
Okay.
ठीक है।
agent
27.2s
Okay. Okay.
ठीक है। Okay.