Call 21112178583220911 2026-08-04 · abhinav gautam · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: The agent first introduces himself from JSW, but when the customer asks where from, he says Jindal.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.07
confidence high · +1/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak or use the customer's name.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook; instead, they immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Customer shut down the call before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
Brother, I get dozens of calls from you people but no action is ever taken. There is no point in me discussing with you.
did well
Qualify
Sir, will you have any requirement in HR CR this month?
Summary
The agent attempted to inquire about the customer's HR/CR requirement. The customer immediately objected, citing frustration with a history of calls from JSW that led to no action. The agent made a weak attempt to diagnose the issue but then conceded and ended the call without establishing any next steps.
Coaching
When a customer expresses frustration with past calls, acknowledge their experience and try to diagnose the problem before giving up on the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak or use the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook; instead, they immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Customer shut down the call before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, will you have any requirement in HR CR this month? Agent successfully asked if a current requirement exists, though the customer did not answer directly. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent accepted the customer's dismissal without proposing or committing to a concrete next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | Brother, I get dozens of calls from you people but no action is ever taken. There is no point in me discussing with you. |
Meaning, where is the problem, is it with the rate? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.43 | 10.7s | 14.2s | 29.1s | 2.4s | 257.9 | 0 | 7 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हेलो
agent
1.8s
Hello
हेलो
customer
2.5s
Yes.
agent
3.1s
Yes sir, hello, this is Abhinav Gautam speaking from JSW.
येस सर नमस्कार, अभिनव गौतम बात कर रहा था मैं जेएसडब्ल्यू से।
customer
5.9s
From where?
कहां से जी?
agent
6.9s
From Jindal sir, Jindal. From the Ghaziabad office.
जिंदल से सर, जिंदल। गाजियाबाद ऑफिस से।
customer
9.6s
Speak.
बोलिए।
agent
10.3s
Sir, will you have any requirement in HR CR this month?
कि सर कोई एचआर सीआर में रिक्वायरमेंट होगी आपको इस मंथ में?
customer
12.6s
Brother, I get dozens of calls from you people but no action is ever taken. There is no point in me discussing with you.
भाई साहब आपके यहां से दसियों बार फोन आते हैं लेकिन एक्शन कुछ नहीं होता। कोई पॉइंट नहीं है मैंने आपसे डिस्कस करने का।
agent
17.1s
Meaning, where is the problem, is it with the rate?
मतलब दिक्कत कहां पर रेट में आती है?
customer
18.5s
Everyone from your place calls, asks, and then after that, no one moves forward.
हर जने आपके यहां से फोन करते हैं, पूछते हैं, फिर उसके बाद कोई आगे बढ़ते नहीं।
customer
22.6s
First of all, you people should either come here to our place, then we will talk. There is no point like this on the phone with you.
पहले तो आप लोग या तो यहां आ जाइए हमारे यहां तब बात करेंगे। ऐसे फोन पर कोई पॉइंट नहीं है आपसे।
agent
26.2s
Alright, fine. Okay.
चलो ठीक है। ओके।
customer
27.9s
Okay.
agent
28.8s
Okay, thank you.