Call 21112178850876271 2026-09-04 · abhinav gautam · 1:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | new_registration (campaign_name:medium) |
Audio: clear: The audio quality is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
material: None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +1/−9
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked no discovery questions from the script; the customer volunteered their need for rejected material.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not identify an opportunity for prime material after learning the customer's main interest was in rejected material.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the agent disengaging, not with a quote, scheduled callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
price
that rate, the rate is not working out.
Summary
The customer, who runs a shop, stated a price objection based on previous calls and then clarified their main need is for cheaper, 'rejected' material. The agent explained that JSW One only deals in 'prime' material, agreed the price would be an issue, and suggested the customer buy locally, ending the call without further discovery.
Coaching
When a customer mentions a product we don't sell (like rejected material), probe to see if they also buy prime material before disengaging from the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent did not provide a warm welcome or reference the new registration, instead opening directly with a sales question. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required basic profile questions (name, city, procurement role, contact details). |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent asked no discovery questions from the script; the customer volunteered their need for rejected material. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits like transparent pricing or test certificates, even when a price objection was raised. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not identify an opportunity for prime material after learning the customer's main interest was in rejected material. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Right now you will have to take this one from local. We won't be able to give it. The call ended with the agent disengaging, not with a quote, scheduled callback, or walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | that rate, the rate is not working out. |
in prime there will be a problem, sir, there is a little bit, but. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.494 | 19.6s | 20.1s | 60.3s | 5.2s | 333.7 | 0 | 10 | 11 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
2.2s
Good afternoon sir, my name is Gautam, I was calling from JSW One.
गुड आफ्टरनून सर, अपना नाम गौतम बात कर रहा था मैं JSW One से।
customer
5.0s
Hmm, tell me.
हम्म, बोलिए।
agent
5.7s
Sir, will there be any requirement for steel this month?
सर कोई रिक्वायरमेंट होगी स्टील में इस मंथ?
customer
8.1s
Requirement?
agent
8.8s
Yes, requirement for steel.
जी, स्टील में रिक्वायरमेंट।
customer
10.4s
Uh, see, there is a requirement, but we... no, that rate, the rate is not working out.
अह देखिए, रिक्वायरमेंट तो है पर हमने, ना, वो जो रेट है ना, रेट नहीं जम रहा।
agent
13.6s
The rate right now... I mean, you haven't taken the rate from us even once through the system yet.
रेट अभी तो, मतलब सिस्टम के थ्रू तो आपने एक भी बार रेट नहीं लिया हमसे अभी तो।
customer
16.6s
No no, that... someone's call had come, two or three guys', people's.
नहीं नहीं, वो एक किसी का कॉल आया था, दो तीन बंदे, लोगों का।
agent
18.9s
Okay.
अच्छा।
customer
19.5s
So, that which is coming as 60 plus, 60... uh, six and all that.
तो वो जो sixty plus आ रहा है ना, sixty, uh, six और ऐसा सब।
agent
21.6s
Yes.
जी।
customer
22.1s
So, Papa is saying that rate is quite high. And if you have rejected material, a little bit in pieces, if you have material like that, then if we can get that for less, that would work.
तो पापा कह रहे वो रेट काफी हाई है। और अगर आपके पास रिजेक्टेड माल, थोड़ा टुकड़ों में माल, ऐसे में होगा तो वो कम में मिल जाए ऐसा चलेगा तो।
agent
27.6s
Oh, so you purchase rejected material, material?
अच्छा तो आप रिजेक्टेड माल, मटेरियल परचेस करते हो क्या?
customer
29.8s
We do everything, actually. Here at my shop, everything comes. Mainly it's rejected material.
सब करते हैं वैसे तो, इधर मेरे दुकान पे सभी आता है। मेनली रिजेक्टेड माल रहता है।
agent
32.6s
Mainly. Yes, so we don't supply rejected material, we deal in prime.
मेनली। हां तो हम लोग रिजेक्टेड माल सप्लाई नहीं करते, हम लोग प्राइम में डील करते हैं।
customer
35.1s
Hmm hmm, that's it, that's why that problem was coming, with the rate, in prime.
हम्म हम्म, वही, इसलिए वही दिक्कत आ रहा था रेट में, प्राइम में।
agent
37.3s
Okay, yes, in prime there will be a problem, sir, there is a little bit, but. Okay, then it's no problem. Right now you will have to take this one from local. We won't be able to give it.
चलो, हां प्राइम में दिक्कत ही आएगा वो तो सर थोड़ा सा है पर। चलो ठीक है फिर तो कोई बात ही नहीं है अभी तो आपको वहां से लोकल से लेना पड़ेगा ये वाला, हम तो दे नहीं पाएंगे।
customer
42.6s
Yes, yes, okay.
हां हां, ठीक है।
agent
43.3s
Okay sir, okay.
ठीक है सर, ओके।
customer
44.6s
Hmm.
हम्म।