Call 21112178851480441 2026-09-04 · abhinav gautam · 3:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 52 turns, clean transcript (0% inaudible) | Hindi | 52 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.24
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified JSW One, but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; instead, he immediately asked about a requirement, ceding control of the call to the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked. The conversation went directly to pricing and qualification after the customer took the lead.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Pitch (2-3 USPs)
credit पे तो हम देंगे सर, second transaction से रहता है हमारा।
Qualify
Is there any requirement now for HR? ... 3mm ... कितना ton होगा आपका? 10 ton? ... नाशिक में।
Summary
The agent followed up on a past lead. The customer immediately asked for the price of 3mm HR coil for a 10-ton requirement in Nashik. The agent provided a delivered price, but the customer objected, stating they receive credit from their incumbent supplier. The agent handled the objection by explaining JSW's credit policy but failed to secure a concrete next step, ending the call passively.
Coaching
You lost control of the call by skipping the opener and hook. Follow the structure: greet, get permission, deliver a hook, and *then* move to discovery. This will stop the customer from immediately demanding a price and allow you to understand their needs first.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Greetings sir, this is Abhinav Gautam speaking from JSW One. The agent greeted and identified JSW One, but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; instead, he immediately asked about a requirement, ceding control of the call to the customer. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked. The conversation went directly to pricing and qualification after the customer took the lead. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | credit पे तो हम देंगे सर, second transaction से रहता है हमारा। The agent pitched the relevant credit policy after the customer raised credit as their primary concern, matching the USP to the expressed need. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement now for HR? ... 3mm ... कितना ton होगा आपका? 10 ton? ... नाशिक में। The agent successfully qualified the immediate requirement, capturing the product, thickness, quantity, and location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If something can be done on advance, let me know, okay sir? The call ended with a passive request, not an explicit, committed next step like sending a quote or scheduling a callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | handled | नहीं, हमारा दूसरी जगह credit पे आ रहा है ना, इसलिए आप आपके काम नहीं हो पा रहा है। |
तो credit पे तो हम देंगे सर, second transaction से रहता है हमारा। और इसमें क्या बोलते हैं, 8% हमारा rate of interest रहता है साल का। |
| incumbent_supplier | handled | मतलब पहले से आ रहा है अपना तो दूसरी जगह जाना जाना ठीक नहीं लगता। |
नहीं, वो है ना सर कि देखो, पहले से तो आ ही रहा पर नए vendors भी होने चाहिए। Pricing compare करके लेना चाहिए हमेशा। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.794 heavy | 98.6s | 25.6s | 97.8s | 41.0s | 191.1 | 0 | 29 | 23 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.3s
Hello?
customer
1.3s
Yes.
हां।
agent
1.9s
Greetings sir, this is Abhinav Gautam speaking from JSW One.
नमस्कार सर, अभिनव गौतम बात कर रहा हूं मैं JSW One से।
customer
4.8s
Hmm, speak.
हम्म, बोलिए।
agent
5.6s
Sir, you had a requirement last to last month, I mean last month, so that was lost due to the rain.
ये आपकी सर एक last से last month requirement थी मतलब last month, तो वो loss हो गई थी rain की वजह से।
agent
9.5s
Is there any requirement now for HR?
वो अभी requirement है कोई HR में?
customer
11.2s
What is the rate for HR? 3mm?
क्या rate है HR का? 3mm?
agent
12.8s
3mm, for today sir, you need it in Maharashtra, right?
3mm आज का सर महाराष्ट्र में चाहिए ना आपको?
customer
14.8s
In Nashik.
नाशिक में।
agent
15.8s
In Nashik. Should I tell you with delivery then?
नाशिक में। Delivery के साथ बताऊं फिर?
customer
17.5s
Yes, yes, tell me with delivery.
हां हां, delivery के साथ में बताइए।
agent
19.0s
How many tons will you have? 10 tons?
कितना ton होगा आपका? 10 ton?
customer
20.3s
10 tons, right sir.
10 ton ना सर।
agent
21.1s
Umm, ours is probably running at 62. 62 plus 15... 1250. It's 63,250 rupees delivered, running now for Nashik.
उम्म, 62 का हमारा इस चल रहा है शायद। 62 plus 15... 1250. 63,250 rupees है delivered चल रहा है अभी नाशिक।
agent
27.0s
It's JSW make.
JSW make में है।
customer
28.5s
What sir?
क्या सर?
agent
29.0s
Nashik delivered.
नाशिक delivered.
customer
30.0s
Nashik delivered, yes.
नाशिक delivered हां।
agent
30.6s
63,250.
customer
31.8s
What will be the length in this, by the way?
इसमें length क्या रहने वाली है वैसे?
agent
33.2s
2500.
agent
34.0s
Yes, this much delivered, 63,250 will be delivered.
हां, इतना delivered 63,250 delivered हो जाएगा।
agent
36.5s
So by when are you thinking of closing this?
तो ये कब तक सोच रहे हो आप close करने का इसे?
customer
38.8s
No, we are getting it on credit from another place, that's why we are not able to work with you.
नहीं, हमारा दूसरी जगह credit पे आ रहा है ना, इसलिए आप आपके काम नहीं हो पा रहा है।
agent
42.0s
Oh, I see.
अच्छा।
customer
42.6s
Yes. A lot of material is required.
हां। माल तो बहुत लगता है।
agent
44.0s
So on credit, we will give it, sir, it's from the second transaction for us. And in this, what do you call it, our rate of interest is 8% per year.
तो credit पे तो हम देंगे सर, second transaction से रहता है हमारा। और इसमें क्या बोलते हैं, 8% हमारा rate of interest रहता है साल का।
customer
49.5s
Per year or monthly?
साल का कि monthly?
agent
50.5s
8% monthly will be too much, right, it will be a lot. 8... we have a financing channel called Kotak, they do it for us. They give it at 8 for now.
8% monthly ज्यादा हो जाएगा ना, बहुत ज्यादा हो जाएगा। 8 ये हमारा Kotak करके है एक financing channel, वो हमें कर देता है। 8 में देता है वो अभी फिलहाल।
agent
57.0s
Do you have a WhatsApp number?
आपका WhatsApp नंबर होगा क्या?
customer
58.2s
Yes, I have a WhatsApp number. Look, this is it.
हां, WhatsApp नंबर है। देखिए यही तो है।
agent
59.8s
Tell me your WhatsApp number, sir.
बताइए सर WhatsApp नंबर अपना।
customer
101.0s
9323
agent
101.8s
9323
customer
102.8s
909
agent
103.5s
909
customer
104.2s
235
agent
105.0s
235. Sir, my suggestion is that if you start the first transaction on advance, then in the future JSW will also give you credit. Because if the market is giving it, why won't JSW give it?
235. मेरा तो सर suggestion ये है कि पहली transaction start करोगे advance पे तो in future JSW भी आपको देगा credit. क्योंकि market वाले दे रहे हैं तो JSW क्यों नहीं देगा?
customer
110.6s
Your JSW One agents have stayed in Nashik for many days.
आप JSW One के agent तो बहुत दिन तक नाशिक में रह के गए हैं।
customer
112.8s
Meaning, he used to come two or three times a week. What was his name, I can't remember the name now.
मतलब वो हफ्ते में दो-तीन बार आए थे। क्या नाम था, नाम नहीं याद आ रहा अब तो।
agent
115.5s
Someone... It must be Azeem or Sahil Sheikh.
कोई अजीम होगा या साहिल शेख होंगे।
customer
117.5s
Azeem, Azeem, Azeem Sheikh.
अजीम, अजीम, अजीम शेख।
agent
118.8s
Azeem Sheikh, right? Yes. He used to work with us before. Now he has probably gone to another company or has moved to some other team.
अजीम शेख ना? हां। पहले हमारे साथ ही काम करते थे वो। अभी शायद दूसरी कंपनी में गए हैं या फिर किसी और टीम में चले गए हैं।
customer
123.8s
I see.
अच्छा।
agent
124.5s
Yes.
हां।
customer
125.0s
He said to start, you will get credit. Meaning, since we are already getting it from before, it doesn't feel right to go to another place.
बोले चालू करो, credit मिलेगा। मतलब पहले से आ रहा है अपना तो दूसरी जगह जाना जाना ठीक नहीं लगता।
agent
129.2s
No, the thing is sir, look, you are already getting it from before, but you should also have new vendors. You should always compare the pricing before buying.
नहीं, वो है ना सर कि देखो, पहले से तो आ ही रहा पर नए vendors भी होने चाहिए। Pricing compare करके लेना चाहिए हमेशा।
agent
134.5s
Okay, I have sent you a message, okay, on WhatsApp.
ठीक है, मैंने message तो डाला है आपको ठीक है WhatsApp पे।
customer
136.5s
I'll check.
देख लेता हूं।
agent
137.5s
If something can be done on advance, let me know, okay sir?
अगर कुछ advance में हो सके तो बताना, ठीक है सर?
customer
139.5s
Yes.
हां।
agent
140.0s
Okay.