Call 34972178478698080 2026-07-23 · abhinav gautam · 0:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 12 turns, clean transcript (8% inaudible) | Hindi | 12 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before the agent could revalidate any of the customer's requirement details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was too short to attempt any discovery questions.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The conversation did not progress to the point of discussing price, stock, or timelines.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Sir, your account is registered on our platform, on JSW, so will there be any requirement for steel this month?
Summary
The agent called a customer registered on the platform. The customer seemed confused or had difficulty hearing. The agent introduced himself and asked about a requirement, but the call ended before any details could be discussed.
Coaching
Your opening was good, referencing the platform as required. The call was too short to judge further, but when a customer seems confused, re-stating your name and company slowly can help.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, your account is registered on our platform, on JSW, so will there be any requirement for steel this month? The agent correctly opened by acknowledging the customer's registration on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before the agent could revalidate any of the customer's requirement details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was too short to attempt any discovery questions. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The conversation did not progress to the point of discussing price, stock, or timelines. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent correctly avoided any unnecessary re-pitching, as the call was too short to warrant it. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.628 | 8.1s | 4.8s | 24.1s | 4.0s | 244.4 | 0 | 5 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
agent
1.1s
Hello.
customer
1.9s
Hello.
customer
2.9s
Who? [inaudible] Industries Limited?
कौन? [inaudible] Industries Limited?
agent
4.9s
Yes.
customer
5.4s
Yes?
agent
5.9s
Yes sir, greetings. I am Abhinav Gautam calling from JSW.
Yes sir, नमस्कार। मैं अभिनव गौतम बात कर रहा हूं JSW से।
customer
9.4s
From where?
कहां से?
agent
10.2s
Sir, your account is registered on our platform, on JSW, so will there be any requirement for steel this month?
सर आपका अकाउंट रजिस्टर्ड है हमारे प्लेटफार्म पे JSW पे, तो इस मंथ कोई रिक्वायरमेंट होगी स्टील में?
customer
14.6s
Hello?
agent
15.6s
Hello?
customer
16.3s
Yes.
हां।