Call 21112178584131641 2026-08-04 · abhinav gautam · 1:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; instead, he asked about requirements and listed product categories.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the customer ended the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
सर कोई रिक्वायरमेंट होगी आपकी स्टील में?
Summary
The agent introduced himself and JSW One but failed to ask for permission to speak. He immediately asked about requirements, which the customer denied. The call ended abruptly without any discovery or a next step being established.
Coaching
Always start by asking for permission to speak. Jumping straight to a requirement question can feel abrupt and lead to a quick 'no'.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | जी नमस्कार सर, मैं अभिनव गौतम बात कर रहा हूं JSW One से। The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook; instead, he asked about requirements and listed product categories. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the customer ended the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | सर कोई रिक्वायरमेंट होगी आपकी स्टील में? The agent successfully asked if a current requirement existed, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent did not attempt to establish a next step before the call ended. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.648 | 8.1s | 4.4s | 53.5s | 3.2s | 274.1 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हॅलो
customer
1.8s
Hello
हॅलो
agent
2.4s
Yes.
customer
3.0s
Hello, is this Elevation?
हॅलो ये एलिवेशन?
agent
4.2s
Yes, speak.
हां बोलिए।
agent
4.8s
Yes, hello sir, I am Abhinav Gautam speaking from JSW One.
जी नमस्कार सर, मैं अभिनव गौतम बात कर रहा हूं JSW One से।
customer
7.2s
Yes, speak.
हां बोलिए।
agent
8.0s
Sir, will you have any requirement in steel?
सर कोई रिक्वायरमेंट होगी आपकी स्टील में?
customer
10.2s
What type is it? How is it?
किस टाइप का है? कैसा है?
agent
11.8s
We supply steel, so in steel, in HR, CR, will you have any requirement?
हम लोग स्टील सप्लाई करते हैं तो स्टील में HR, CR में कोई रिक्वायरमेंट होगी आपको?
customer
15.5s
No, not right now.
नहीं अभी तो नहीं।
agent
17.5s
Okay.