Call 21112178591548741 2026-08-05 · abhinav gautam · 3:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 44 turns, clean transcript (0% inaudible) | Hindi | 44 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer requested 1563mm width; agent confirmed availability of 1500mm width.
4 · Sentiment
the CUSTOMER
+0.33
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; they immediately asked about requirements, and the customer took control by asking for a price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked about the required quantity and failed to discover what the customer manufactures, their applications, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, I'll tell you in a bit, wait.
did well
Qualify
6 mm, 8 mm we have right now. We have 6 1500, 8 1500.
Summary
The customer inquired about the price for HR coil. The agent provided a price and confirmed stock for similar, but not exact, specifications. The customer raised a price objection, which the agent handled with market data, and then ended the call by saying they would think about it. The agent did not secure a firm next step.
Coaching
You let the customer drive the entire conversation. You must take control by asking for permission, delivering a hook, and then leading discovery *before* you give a price.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; they immediately asked about requirements, and the customer took control by asking for a price. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Sir, what will be your total requirement in tons? The agent only asked about the required quantity and failed to discover what the customer manufactures, their applications, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. The agent only described the payment process in response to a direct customer question. |
| SL5 Qualify | 2 | pass | – | 2.0 | 6 mm, 8 mm we have right now. We have 6 1500, 8 1500. The agent successfully qualified the requirement by capturing material, thickness, width, quantity, and location, and confirming stock. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I'll tell you in a bit, wait. The agent did not secure a committed next step; the customer ended with a vague promise to call back, which the agent accepted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | 56700, is there any room for negotiation in this? |
Because right now the market is also up in Faridabad, otherwise we would have reduced it. There in the market, they are selling coil for 57. |
| send_price_will_think | mishandled | Okay, I'll tell you in a bit, wait. |
Okay? I have sent you a message on this WhatsApp. Okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.76 heavy | 58.3s | 18.4s | 128.3s | 8.2s | 367.4 | 0 | 22 | 22 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello
हेलो
agent
5.7s
Hello
हेलो
agent
7.5s
Are you speaking from Bhav Lakshmi?
भावलक्ष्मी से बात कर रहे हो?
customer
9.3s
Yes?
हां जी?
agent
9.8s
Are you speaking from Bhav Lakshmi, sir?
भावलक्ष्मी से बात कर रहे हो सर?
customer
11.0s
Yes, yes.
हां जी, हां जी।
agent
11.8s
Yes, hello. I am Abhinav Gautam speaking from JSW One.
जी नमस्कार, अभिनव गौतम बात कर रहा हूं मैं JSW One से।
customer
14.8s
Yes, Abhinav ji, tell me.
हां जी अभिनव जी बताइए।
agent
16.2s
Yes sir, do you have any requirement for steel, sir?
जी सर, कोई रिक्वायरमेंट होगी सर स्टील में?
customer
18.4s
In steel, you have HR, right?
स्टील में, HR भी है ना अपने पास?
agent
20.6s
Yes, HR is the main one.
हां HR ही है मेन।
customer
22.2s
What rate have you set for HR?
क्या रेट कर रखे हैं HR?
agent
23.6s
HR ex-Ghaziabad is, sir, 56700.
HR ex-Ghaziabad है सर छप्पन सात सौ।
customer
26.0s
Yes?
हां जी?
agent
26.6s
56700 ex-Ghaziabad 2.5 to 12.
छप्पन सात सौ ex-Ghaziabad ढाई से बारह।
customer
30.2s
56700.
छप्पन सात सौ।
agent
31.6s
Yes, cut to length.
हां, cut to length.
customer
32.8s
What size?
क्या साइज?
agent
33.6s
I'm saying cut to length, I'm saying 2.5 to 12, cut to length.
Cut to length बोल रहा हूं, बोल रहा हूं ढाई से बारह cut to length करके।
customer
36.4s
Like 6 mm, 8 mm, 1563, will that be available?
जैसे छह एमएम, आठ एमएम, पंद्रह त्रेसठ मिल जाएगी?
agent
39.2s
6 mm, 8 mm we have right now. We have 6 1500, 8 1500.
छह एमएम, आठ एमएम तो है हमारे पास अभी। छह पंद्रह सौ है, आठ पंद्रह सौ है।
customer
42.4s
10 mm?
दस एमएम?
agent
43.6s
10 mm is also there in 1500.
दस एमएम भी है पंद्रह सौ में।
customer
46.2s
What will be our payment terms?
Payment terms क्या रहेंगे अपने?
agent
47.8s
Our payment terms are advance, sir.
Payment terms रहता है हमारा advance सर।
customer
50.2s
Advance.
agent
51.2s
Hmm. In that, the payment will be directly to the JSW company, I mean. The application they have, yes yes yes. There's an application, there's a website, and you have a separate account with us. When you make the payment, it reflects in your ledger. That's how the payment happens here.
हम्म। उसमें पेमेंट सीधा JSW कंपनी को होगी मतलब। जो एप्लीकेशन है ना इनकी, हां हां हां। एप्लीकेशन भी है, वेबसाइट भी है और आपका अकाउंट बना हुआ है हमारे पास अलग से। पेमेंट करते हो तो आपके लेजर में रिफ्लेक्ट हो जाती है। वैसे यहां पे होता है पेमेंट।
customer
59.8s
56700, is there any room for negotiation in this?
छप्पन सात सौ, है इसमें कुछ गुंजाइश?
agent
61.6s
I mean, what is your cut to length size in that?
मतलब क्या cut to length साइज क्या है आपका उसमें?
customer
63.6s
The same, it will be from 1563.
वही पंद्रह त्रेसठ से चलेगी।
agent
65.0s
It's 1563, right? Yes, so this is it. Because right now the market is also up in Faridabad, otherwise we would have reduced it. There in the market, they are selling coil for 57.
पंद्रह त्रेसठ हो ना? हां तो यही है। अभी तो क्योंकि फरीदाबाद में भी ऊपर चल रहा है ना मार्केट, वरना कम कर देते हम लोग। वहां मार्केट में वो लोग सत्तावन में कॉइल निकाल रहे हैं।
customer
70.4s
Hmm.
हम्म।
agent
71.0s
That's the thing. Otherwise, if it was less... because on the 31st, ours was very low, we were selling it for less because it was month-end. Now the month has started, so we have increased it only a little. You will get it for 56700, cut to length.
वो चीज है। वरना कम अगर क्योंकि इकतीस में हमारा बहुत कम था, हम कम में निकाल ही रहे थे मंथ एंड था क्योंकि। अभी मंथ स्टार्ट है ना तो हमने थोड़ा ही बढ़ाया है अभी। छप्पन सात सौ में आपको मिल जाएगा cut to length करके।
customer
79.2s
Okay, I'll tell you in a bit, wait.
चलो मैं एक बार बताता हूं रुको।
agent
81.0s
Okay? I have sent you a message on this WhatsApp. Okay?
ठीक है? ये WhatsApp मैंने मैसेज डाल दिया आपको। ठीक है?
customer
83.6s
Okay.
ठीक है।
agent
84.2s
Sir, what will be your total requirement in tons?
सर, टोटल कितने टन की रिक्वायरमेंट होने वाली है आपकी?
customer
86.2s
15-20 tons.
पंद्रह-बीस टन।
agent
87.6s
Okay. Yes, so have a look. If there's a little bit, I will do it, but the thing is you will have to tell me. If you close the deal somewhere without telling me, then I won't be able to help either, right?
अच्छा। हां तो देख लो। थोड़ा बहुत रहेगा मैं कर दूंगा पर ये है कि बताना पड़ेगा आपको। अगर बिन बताए आप कहीं क्लोज कर दोगे तो उसमें मैं भी हेल्प नहीं कर पाऊंगा, है ना?
customer
92.8s
Meaning?
मतलब?
agent
93.6s
I mean, just let me know whatever it is. If there's a little bit, like 100-200 up or down, I will get it done. But the thing is, you should close the deal after informing me, wherever you do it.
मतलब बता देना जैसा भी हो। थोड़ा बहुत अगर सौ-दो सौ में हो ऊपर नीचे, तो मैं करवा दूंगा। पर ये है कि बता के क्लोज करना कहीं भी करो आप।
customer
99.6s
Okay.
ठीक है।
agent
100.4s
Okay, sir? I have sent you a message on WhatsApp.
ठीक है सर? WhatsApp में मैसेज डाल दिया मैंने आपको।
customer
102.2s
Hmm.
हम्म।