Call 21112178591418131 2026-08-05 · abhinav gautam · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the agent's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak or if it was a good time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; he immediately asked for a requirement, which is a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called OMR Engineering, skipped the opening and hook, and immediately asked if they had a requirement for HR steel. The customer replied that they had no current need. The agent then suggested they check the JSW One application for future needs and ended the call.
Coaching
You skipped the entire pitch structure and immediately asked for a requirement, which led to a quick shutdown. Always start by asking for permission and then use the supply-led hook to create interest before you try to qualify.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, hello sir. My name is Gautam, I'm calling from the JSW One Ahmedabad office. The agent identified himself and the company but did not ask for permission to speak or if it was a good time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Ji sir, koi steel mein requirement hogi HR mein aapko is month? The agent did not lead with a supply or price hook; he immediately asked for a requirement, which is a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Ji sir, koi steel mein requirement hogi HR mein aapko is month? The agent asked if a requirement existed but gave up immediately when the customer said 'no', without probing for future needs or typical buying patterns. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Chalo sir, agar rahe to JSW One application ke through aap check kar lena price. The agent did not set a specific next step like a callback or quote; he gave a generic suggestion to check the app. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.748 heavy | 11.0s | 3.7s | 29.3s | 3.5s | 278.2 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
0.8s
Am I speaking with OMR Engineering?
OMR Engineering mein baat ho rahi hai?
customer
2.3s
Yes.
Haan ji.
agent
2.9s
Yes, hello sir. My name is Gautam, I'm calling from the JSW One Ahmedabad office.
Haan ji, namaskar sir. Mera naam Gautam baat kar raha hoon, JSW One Ahmedabad office se.
customer
6.5s
Yes sir.
Ji sir.
agent
7.5s
Yes sir, will you have any requirement for steel, for HR, this month?
Ji sir, koi steel mein requirement hogi HR mein aapko is month?
customer
10.3s
No, not yet.
Nahi, abhi tak koi nahi.
agent
11.9s
Okay sir, if you have one, please check the price through the JSW One application.
Chalo sir, agar rahe to JSW One application ke through aap check kar lena price.
agent
15.4s
Okay?
Theek hai?
customer
15.9s
Okay sir. Okay.
Theek hai sir. Theek hai.
agent
17.0s
Okay.