JSWOzonetel · Call Analysis

Call 21112178584268851 2026-08-04 · abhinav gautam · 0:31

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Opp_Aug26 General Enquiry full conversation 9 turns, clean transcript (0% inaudible) Hindi 9 supply_led (campaign_name:medium)
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
2.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
+0.43
confidence high · +8/−0 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified himself and the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts Hook (supply/price signal) The agent skipped the hook and immediately asked for a requirement, which is a qualification question.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer stated they had no requirement.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Yes sir, will there be any requirement for HR coil?

Summary

The agent called to inquire about HR coil requirements. The customer stated they had no current need and ended the conversation. The agent did not follow the pitch structure, skipping the opener, hook, and discovery, and did not establish a next step.

Coaching

You must follow the script structure by completing the opener and delivering a hook before asking for a requirement, as this will help engage the customer.
Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 fail – 0.0
This was Abhinav Gautam speaking from JSW.
The agent identified himself and the company but did not use the customer's name or ask for permission to speak.
SL2 Hook (supply/price signal) 2 fail – 0.0
Yes sir, will there be any requirement for HR coil?
The agent skipped the hook and immediately asked for a requirement, which is a qualification question.
SL3 Discovery (6 Qs) 2 fail 0 0.0
No discovery questions were asked as the customer stated they had no requirement.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
No USPs were pitched as no discovery was done and the call ended prematurely.
SL5 Qualify 2 pass – 2.0
Yes sir, will there be any requirement for HR coil?
The agent successfully attempted to qualify by asking if a requirement exists, even though the answer was no.
SL6 Closure with next step 1 fail – 0.0
Okay sir.
The call ended without the agent proposing or securing any specific next step like a callback.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.56 4.2s 3.3s 23.5s 1.7s too short 0 4 5 2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
0.3s
Yes.
हाँ जी।
agent
0.9s
Hello?
हेलो?
customer
1.6s
Yes, hello sir.
हाँ जी नमस्कार सर।
agent
2.5s
This was Abhinav Gautam speaking from JSW.
अभिनव गौतम बात कर रहा था मैं JSW से।
customer
4.3s
Yes, yes.
जी जी।
agent
5.1s
Yes sir, will there be any requirement for HR coil?
जी सर, कोई HR coil की requirement होगी क्या?
customer
7.0s
No, there is nothing right now, sir.
नहीं अभी कुछ नहीं है सर।
agent
8.3s
Okay sir.
ओके सर।
customer
8.8s
Thank you.