Call 21112178584159271 2026-08-04 · abhinav gautam · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: noisy: The customer is speaking to someone else in the background at the start of the call, which creates some crosstalk.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.01
confidence high · +4/−4
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak or use the customer's name.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call ended before any USPs could be pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Will tell you, will tell you tomorrow.
did well
Hook (supply/price signal)
Sir, is there any requirement in HR, 2.5 to 12, 2 mm?
Qualify
Sir, is there any requirement in HR, 2.5 to 12, 2 mm?
Summary
The agent introduced himself and immediately asked if the customer had a requirement for a specific HR material. The customer, who had initially mentioned his workers were idle, deferred the conversation to the next day. The agent accepted this and ended the call without performing discovery or setting a firm next step.
Coaching
Abhinav, after your introduction, you need to ask discovery questions to understand the customer's business before jumping straight to their immediate requirement.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, hello sir, this is Abhinav Gautam speaking from JSW One. Agent did not ask for permission to speak or use the customer's name. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Sir, is there any requirement in HR, 2.5 to 12, 2 mm? Agent led with a specific material availability signal, which serves as a valid supply-led hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement in HR, 2.5 to 12, 2 mm? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. Agent passively accepted the customer's deferral without confirming a specific callback time. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Will tell you, will tell you tomorrow. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.434 | 5.6s | 7.3s | 29.1s | 2.5s | 289.3 | 0 | 4 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Oh there's a problem, hello. All our boys are sitting idle, no work is getting done.
अरे दिक्कत हो गई हेलो। लड़के सब बैठ गए हमारे कोई काम ही नहीं हो पा रहा है।
customer
3.7s
Yes?
हां?
agent
4.3s
Yes, hello sir, this is Abhinav Gautam speaking from JSW One.
हां नमस्कार सर, अभिनव गौतम बात कर रहा हूं मैं JSW One से।
customer
7.0s
From where?
कहां से?
agent
7.8s
From JSW.
JSW से।
customer
8.9s
Yes yes, tell me, tell me.
हां हां बताइए बताइए।
agent
10.0s
Sir, is there any requirement in HR, 2.5 to 12, 2 mm?
सर कोई requirement है क्या HR में ढाई से बारह, दो mm?
customer
12.1s
Will tell you, will tell you sir, will tell you now. Will tell you, will tell you tomorrow.
बताएंगे बताएंगे सर अभी बताएंगे। बताएंगे कल बताएंगे।
agent
15.1s
Okay.
ठीक है।