Call 21112178584146421 2026-08-04 · abhinav gautam · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to talk, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; instead, went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Yes sir, is there any requirement in HR, sir?
Summary
The agent contacted the customer to check for HR coil requirements. The customer explained they have no current need as their work schedule has slowed down due to the rainy season. The agent ended the call by asking the customer to raise an inquiry via the app when a need arises.
Coaching
When a customer says they have no current requirement, use that as an opportunity to ask discovery questions about their business to prepare for future needs, instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask if it was a good time to talk, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; instead, went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Yes sir, is there any requirement in HR, sir? Agent successfully attempted to qualify by asking for a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is any, create an inquiry on the card through the application. The next step was passive and not a specific, committed action from the agent. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.493 | 10.3s | 10.6s | 43.1s | 3.0s | 291.3 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello
हेलो
agent
2.8s
Hello
हेलो
customer
3.9s
Yes?
हां जी?
agent
4.5s
Yes. Hello sir. My name is Gautam, I am speaking from JSW One.
हां जी। नमस्कार सर। आपका नाम गौतम बात कर रहा हूं मैं JSW One से।
customer
7.8s
Yes sir, hello, tell me sir.
जी सर, नमस्कार, बताएं सर।
agent
9.7s
Yes sir, is there any requirement in HR, sir?
जी सर, कोई HR में रिक्वायरमेंट होगी सर?
customer
12.3s
Not right now, sir.
अभी फिलहाल तो नहीं है सर।
agent
13.7s
Maybe you had one last time in 1.8.
1.8 में शायद लास्ट टाइम थी आपकी।
customer
15.6s
Yes, there was, but the schedule is a bit down due to the rain.
हां थी बट अभी बारिश को लेके थोड़ा शेड्यूल डाउन हुआ पड़ा है।
agent
18.2s
Oh, okay.
अच्छा।
customer
19.0s
Yes, due to the rainy season, for that reason, the schedule is down right now.
हां बारिश मौसम में इस वजह से कारण ना, शेड्यूल डाउन हुआ पड़ा है अभी।
agent
22.8s
Okay, fine. If there is any, create an inquiry on the card through the application.
चलो ठीक है। कोई हो तो एप्लीकेशन के थ्रू आप कार्ड पे इंक्वायरी बना देना।
customer
25.8s
Okay sir, I will update it.
ठीक है सर, मैं अपडेट कर दूंगा।
agent
27.2s
Okay?
ठीक है?
unknown
27.9s
The person you are speaking to
आप जिस व्यक्ति से बात कर रहे हैं