JSWOzonetel · Call Analysis

Call 21112178851536491 2026-09-04 · abhinav gautam · 1:04

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Sep26 General Enquiry no conversation no human conversation on the recording (voicemail / IVR / ringing) English 4 supply_led (campaign_name:medium)
Audio: clear: The recording consists of an agent interacting with an automated voicemail system, not a conversation with a customer.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
n/a
n/a

2 · Customer quality

the LEAD we handed over
– /4 flags

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
n/a
confidence none · +0/−0 from 0 hits
excluded: dead call (red band)

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
1.0 heavy 1.1s –s 62.9s 1.1s too short 0 1 – 0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown
0.8s
If you record your name and reason for calling, I'll see if this person is available.
agent
5.2s
JSW One.
unknown
7.2s
Thanks. Please stay on the line.
unknown
22.3s
I'm sorry, this person is not available. If you would like to leave an additional message, please reply after the tone.