Call 21112178584115461 2026-08-04 · abhinav gautam · 1:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 25 turns, clean transcript (0% inaudible) | Hindi | 25 | supply_led (campaign_name:medium) |
Audio: clear: The customer's line has some slight background noise but is fully intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +9/−1
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call immediately went into confusion about a previous interaction; no hook was delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent made an incorrect statement about the customer's business instead of asking any discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent followed up on a lead, incorrectly assuming the customer was a trader. The customer clarified they are not the direct buyer but an intermediary for a Chinese company, Antai, and had already provided the correct contact person's details. The agent did not probe this new information and ended the call without a next step.
Coaching
When a customer corrects your information, listen carefully and ask questions to understand the new situation instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Yes, hello sir. I am Abhinav Gautam speaking from JSW. The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call immediately went into confusion about a previous interaction; no hook was delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 | AGENT: We had talked last time, sir, that you are a trader and your work is in trading and retailing... The agent made an incorrect statement about the customer's business instead of asking any discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call was terminated before the agent could ask about any current requirements. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay, alright sir, no problem. The agent accepted the customer's dismissal without proposing a next step or attempting to re-engage. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.374 | 16.6s | 27.8s | 51.6s | 4.9s | 300.0 | 0 | 9 | 16 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हेलो?
agent
1.6s
Hello?
हेलो?
customer
2.5s
Yes?
हां जी?
agent
2.9s
Yes, hello sir. I am Abhinav Gautam speaking from JSW.
हां जी, नमस्कार सर। अभिनव गौतम बात कर रहा हूं मैं JSW से।
customer
5.7s
From JSW? Tell me, sir.
JSW से? बताइए सर।
agent
7.0s
Yes sir, your round was registered last time, so you had some requirement.
जी सर, आपका राउंड रजिस्टर्ड हुआ था लास्ट टाइम, तो रिक्वायरमेंट थी आपकी कुछ।
customer
9.5s
Whose number did I give you? Did I get it done from the China office? I had shared the number with your team.
मैंने नंबर किसका दिया था आपको? चाइना ऑफिस से कराया क्या? मैंने आपकी टीम के साथ नंबर शेयर कर दिया था।
agent
13.7s
I don't know, sir. I don't know.
पता नहीं सर। पता नहीं।
customer
15.0s
If you... your your your call has come for the first time, or has it come before?
अगर आप आपका आपका आपका फोन तो पहली बार आया है, आपके पहले भी आ चुका है?
customer
17.0s
I had given them the number.
मैंने नंबर उनको दे दिया था।
agent
18.3s
My call has come for the second time. You have spoken to me before as well.
मेरा कॉल दूसरी बार आया है। पहले भी आपकी मेरे से बात हुई थी।
customer
20.2s
Then please check your WhatsApp.
तो फिर आप अपना WhatsApp चेक कर लीजिएगा।
customer
21.8s
What did we talk about last time?
हमने लास्ट टाइम हमने लास्ट टाइम क्या बात करी थी?
agent
23.6s
We had talked last time, sir, that you are a trader and your work is in trading and retailing, and your structure was also about to come.
हमने लास्ट टाइम बात की थी सर कि आप ट्रेडर एंड ट्रेडिंग का रिटेलिंग का काम है आपका और स्ट्रक्चर भी आपका आने वाला था अभी।
customer
28.5s
No, this is not my work.
नहीं, मेरा ये काम नहीं है।
customer
29.8s
This is not my work.
मेरा ये काम नहीं है।
customer
30.6s
There is a company in China.
एक कंपनी है चाइना में।
agent
32.0s
Okay.
अच्छा।
customer
32.5s
Antai.
customer
33.3s
And Antai has to develop the structure market here.
और Antai को स्ट्रक्चर मार्केट यहां डेवलप करना है।
customer
35.8s
So it was registered for that. Now whether it was done from their number or my number, it was done. The call came, so then I gave my WhatsApp number to whoever your colleague might have been, that you should talk to Juri.
तो उसके लिए रजिस्टर कराया गया। अब उनके नंबर से हो ना हो मेरे नंबर से कराया गया। कॉल आ गई तो फिर मैंने आपको जो भी आपके कॉलीग रहे होंगे, उनको मैंने WhatsApp नंबर दे दिया है कि आप जूरी से बात कर लीजिए।
agent
42.2s
Okay, alright sir, no problem.
अच्छा, चलो ठीक है सर, कोई दिक्कत नहीं।
customer
43.7s
Okay? I am not directly responsible for this thing. It was used for registration. Okay?
ठीक है? मैं डायरेक्टली रिस्पांसिबल नहीं हूं इस चीज के लिए। रजिस्ट्रेशन के लिए यूज किया था। Okay?
agent
47.0s
Okay, okay, okay.
customer
48.2s
Okay, yes.
Okay, हां।