Call 21112178841485941 2026-09-03 · abhinav gautam · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:medium) |
Audio: clear: Customer seems to be in a vehicle, causing some background noise, but speech is intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +3/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted after the customer stated they were just testing the platform.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While the agent asked for a requirement, he failed to schedule a specific callback date after the customer said they had none currently.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a clear next step; no quote, callback, or walkthrough was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
No, right now, actually, some orders are yet to come. So I had just registered for testing, for testing.
Summary
The agent contacted a newly registered user who stated they were only 'testing' the platform and would place orders later. The agent accepted this and ended the call without attempting any discovery, explaining platform benefits, or scheduling a future follow-up.
Coaching
When a customer says they are 'just testing', treat it as an opportunity to build value by asking a few key questions about their business and explaining a platform benefit so they have a reason to come back.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, your firm was registered, so did you have any requirement for steel? The opener was abrupt and transactional, immediately asking for a requirement rather than providing a warm welcome. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No basic profile verification questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted after the customer stated they were just testing the platform. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits, even after the customer expressed interest. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | so did you have any requirement for steel? While the agent asked for a requirement, he failed to schedule a specific callback date after the customer said they had none currently. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Hmm hmm, alright sir. The call ended without a clear next step; no quote, callback, or walkthrough was scheduled. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | No, right now, actually, some orders are yet to come. So I had just registered for testing, for testing. |
Is any firm of yours registered from before on our platform? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.481 | 11.6s | 12.5s | 51.9s | 2.9s | 279.3 | 0 | 8 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.7s
Hello?
हॅलो?
agent
2.8s
Hello?
हॅलो?
customer
3.7s
Hello?
हॅलो?
agent
4.4s
One second.
वन सेकंड
customer
5.7s
Who is speaking?
कौन बोल रहा है?
agent
6.7s
Yes, this is Abhinav Gautam speaking from JSW One.
जी अभिनव गौतम बात कर रहा हूं मैं JSW One से।
customer
9.3s
Yes, go ahead.
जी बोलिए।
agent
10.0s
Sir, your firm was registered, so did you have any requirement for steel?
ये सर आपका फर्म रजिस्टर्ड था, तो स्टील में कोई रिक्वायरमेंट थी आपको?
customer
13.3s
No, right now, actually, some orders are yet to come. So I had just registered for testing, for testing. Once one or two orders come, I will place them on this. I know why I want to use this application.
नहीं अभी अभी एक्चुअली ना कुछ ऑर्डर्स आने बाकी थे। तो मैंने बस टेस्टिंग के लिए, टेस्टिंग के लिए रजिस्टर किया हुआ था। एक दो जब ऑर्डर्स आ जाएंगे तब मैं इसपे प्लेस कर दूंगा। I know why I want to use this application.
agent
22.4s
Is any firm of yours registered from before on our platform?
पहले से कोई फर्म रजिस्टर्ड है क्या आपकी हमारे प्लेटफार्म पे?
customer
24.6s
Sorry?
सॉरी?
agent
25.2s
Is any firm of yours registered from before on our platform?
पहले से कोई फर्म रजिस्टर्ड है क्या हमारे प्लेटफार्म पे आपकी?
customer
27.5s
No no, this is the one.
नहीं नहीं, यही है।
agent
30.0s
Alright sir, okay.
ठीक है सर, ओके।
customer
31.2s
Alright?
ठीक है?
agent
32.2s
Hmm hmm, alright sir.
हम्म हम्म, ठीक है सर।
customer
33.4s
Okay.
ओके।